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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - dissatisfied or lost members or patients by identifying and fixing the problem or making amends for the failure … Letting the person tell their story and describe the impact of the failure is essential. … Commit to identifying failure points in the system
Using complaint data, identify failure points
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
March 19, 2014 - Instructor Comments
The case represents teamwork failure, a missing shared mental model, poor
communications … , and failure of Conflict resolution.
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teamstepps.ahrq.gov/news/blog/ahrqviews/long-covid.html
March 01, 2023 - Each represented a failure of our healthcare system to handle a new and growing challenge that requires … But our failure to address Long COVID has revealed severe, life-threatening gaps in care.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - dissatisfied or lost members or patients
by identifying and fixing the problem or making amends for the failure … Letting the person tell
their story and describe the impact of the failure is essential. … Commit to identifying
failure points in the system
• Using complaint data, identify failure points
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - 20download/St
akeholder%20analysis.do
c
Institute for
Healthcare
Improvement
Analysis
Tool
Failure … Modes
and Effects
Analysis Tool
Failure Modes and Effects Analysis (FMEA) is a
systematic, proactive … FMEA includes review of the following:
• Steps in the process
• Failure modes (What could go wrong … • Failure causes (Why would the failure
happen?) … • Failure effects (What would be the
consequences of each failure?)
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teamstepps.ahrq.gov/data/infographics/index.html
March 01, 2024 - 2020
Adult Opioid Fills by Race
Expenditures for COVID-19 Care in 2020
Heart Failure … Disease
Declining Hospital Costs for Seniors with Traditional Medicare
2020
Heart Failure
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4_combo_bestpracticescover.pdf
June 05, 2016 - PSI 10 Postoperative Physiologic and Metabolic Derangement Rate
• PSI 11 Postoperative Respiratory Failure … Mortality Rate
• PDI 08 Perioperative Hemorrhage or Hematoma Rate
• PDI 09 Postoperative Respiratory Failure
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teamstepps.ahrq.gov/npsd/data/dashboard/index.html
October 01, 2023 - Dashboard
Details the type of device; type of device by residual harm to the patient; device defect, failure … , or user error; device defect, failure, or user error by residual harm to the patient; type of health
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teamstepps.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - experience, history and tradition
Slide 7
The Culture of Safety and Assessment of Harm
Believe that failure … to follow guidelines may cause harm
Built in alerts
Consequences for failure to implement
Slide … feeding
Pressors with minimal titration
Chronic Lasix
Mildly sedated or drowsy Respiratory failure
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar04/formative_evaluation_webinar.pptx
July 15, 2013 - views on:
Usefulness or value of intervention
Barriers and facilitators to implementation success or failure … refinements to implementation strategy
Can provide working hypotheses on implementation success / failure
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teamstepps.ahrq.gov/patient-safety/resources/learning-lab/index.html
February 01, 2024 - Tools included process mapping, swim lane diagrams, functional resonance analysis method, failure modes … Failure to Rescue Patient Safety Learning Lab (FTR PSLL)
Principal Investigator: George Blike, M.D … Failure to rescue event mitigation system assessment: a mixed-methods approach to analysis of complex … To address the specific safety failure of FTR, hospitals have introduced new tools and processes (e.g … reductions in anesthesia medication errors in operating rooms in order to address three sources of failure
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/topicrefinement/hmv-protocol-appendixa.pdf
October 11, 2017 - 20526
17 *Spinal Cord Injuries/ 41566
18 *Obesity Hypoventilation Syndrome/ 991
19 *respiratory failure … Neuromuscular Disease*" or
Obesity or "obstructive lung disease*" or "Pulmonary fibrosis" or "respiratory
failure … Neuromuscular Disease*" or Obesity or "obstructive lung disease*" or "Pulmonary fibrosis" or
"respiratory failure … Neuromuscular Disease*" or Obesity or "obstructive
lung disease*" or "Pulmonary fibrosis" or "respiratory failure … Neuromuscular Disease*" or Obesity or "obstructive lung disease*" or "Pulmonary fibrosis" or
"respiratory failure
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teamstepps.ahrq.gov/teamstepps/instructor/fundamentals/module3/igcommunication.html
March 01, 2019 - As these data illustrate, failure to communicate effectively as a team significantly increases the risk … Say:
Lack of communication among department staff can lead to failure to:
Sharing information with … Failure to seek input from the patient.
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teamstepps.ahrq.gov/research/publications/search.html
January 01, 2024 - Successful approaches to learn from diagnostic quality and develop strategies to reduce harm from diagnostic failure
-
teamstepps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - Failure to use advocacy and assertion has been frequently identified as a primary contributor to the
-
teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/c2_combo_prioritizationworksheetexample.pdf
June 29, 2016 - Derangement
0.9 1.5 4 $120,629 $ 482,516 N 3 3 2 Y Y Y Y Y
PSI 11 Postoperative
Respiratory Failure … Y
IQI 15 AMI Mortality
6.5 5.0 16 $38,000 $ 608,000 N 3 2 2 Y Y Y Y Y
IQI 16 Heart Failure … 0.0 4.9 0 $75,932 $ - N 6 6 6 Y Y Y Y Y
PDI 09
Postoperative
Respiratory Failure
-
teamstepps.ahrq.gov/whatsnew.html
April 01, 2024 - Prevention in Adults of Transmission of Infection With Multidrug-Resistant Organisms (4/15/24)
Failure
-
teamstepps.ahrq.gov/news/newsletters/e-newsletter/871.html
July 01, 2023 - of COVID-19
A new Data Spotlight (PDF, 1 MB) from AHRQ shows that hospital admissions for heart failure … decreased by 15 percent from 2019 to 2020, while deaths from heart failure more than doubled.
-
teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - Failure to consider these questions is likely to undermine the success of the reminder system. … Failure to keep clinic appointments: Implications for residency education and productivity.
-
teamstepps.ahrq.gov/hai/pfp/methods.html
December 01, 2017 - Iatrogenic Pneumothorax (PSI 6)
PSI
Post-Op Hemorrhage or Hematoma (PSI 9)
PSI
Post-Op Respiratory Failure … sample, and those with a principal diagnosis of acute myocardial infarction (AMI), congestive heart failure … Post-Op Hemorrhage or Hematoma (PSI 9)
20,691
32,750,000
0.632
PSI
Post-Op Respiratory Failure