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pbrn.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
December 01, 2017 - experience, history and tradition
Slide 7
The Culture of Safety and Assessment of Harm
Believe that failure … to follow guidelines may cause harm
Built in alerts
Consequences for failure to implement
Slide … feeding
Pressors with minimal titration
Chronic Lasix
Mildly sedated or drowsy Respiratory failure
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool1_data_analysis_final.xlsx
September 20, 2016 - 120 500 24% 5%
Sepsis 100 500 20% 4%
Psychosis 80 400 20% 3%
COPD 70 300 23% 3%
Renal Failure … Cellulitis w/o MCC 20 150 13% 1%
Total, Top 10 550
Total, All Readmissions 2550 22%
Heart Failure … 200 1300 15% 8%
COPD 30 300 10% 1%
Intracranial hemorrhage 25 50 50% 1%
Renal failure with CC … with MCC 15 80 19% 1%
Psychosis 15 100 15% 1%
UTI 15 80 19% 1%
Sepsis 10 145 7% 0%
Respiratory failure … 0%
Medicaid Cellulitis 10 100 10% 0%
COPD with MCC 5 30 17% 0%
Chest pain 5 35 14% 0%
Renal failure
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/neonatalicu.pdf
March 19, 2014 - Instructor Comments
The case represents teamwork failure, a missing shared mental model, poor
communications … , and failure of Conflict resolution.
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pbrn.ahrq.gov/research/publications/search.html
January 01, 2024 - Successful approaches to learn from diagnostic quality and develop strategies to reduce harm from diagnostic failure
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pbrn.ahrq.gov/teamstepps/instructor/scenarios/ambulatory.html
October 01, 2014 - Scenario 7 Scenario 8
Scenario 1
Appropriate for:
All Specialties
Setting:
Clinic
A renal failure … Failure to share information has a detrimental effect on patient care and may result in delayed diagnosis … This failure to communicate as soon as possible may have contributed to his demise.
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pbrn.ahrq.gov/talkingquality/translate/organize/index.html
March 01, 2016 - , effectiveness, timeliness)
Organizing Measures by Disease or Condition (e.g., congestive heart failure
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pbrn.ahrq.gov/health-literacy/improve/precautions/tool6.html
February 01, 2024 - concern (e.g., blood pressure above 140/90, weight gain of more than 2 to 3 pounds in a day for heart failure … sample of patients who should have received followup after a recent visit (e.g., patients with heart failure
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pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/advocacy.html
June 01, 2023 - Failure to use advocacy and assertion has been frequently identified as a primary contributor to the
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pbrn.ahrq.gov/news/newsletters/e-newsletter/871.html
July 01, 2023 - of COVID-19
A new Data Spotlight (PDF, 1 MB) from AHRQ shows that hospital admissions for heart failure … decreased by 15 percent from 2019 to 2020, while deaths from heart failure more than doubled.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/scenarios/ambulatory.pdf
March 19, 2014 - Scenarios
Ambulatory Care
Scenario 1
Appropriate for: All Specialties
Setting: Clinic
A renal failure … Failure to share information has a detrimental effect on patient
care and may result in delayed diagnosis … This failure to communicate as soon as
possible may have contributed to his demise.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module5/igsitmonitor.pdf
February 12, 2014 - They are the result of team members’ failure to:
• Share information with the team;
• Request … Here are some examples of where failure can occur in the STEP
process:
• Status of the Patient: … Failure to take a patient’s vital signs
• Team: Failure to assist a team member who you know is … overloaded
• Environment: Failure to know where the necessary equipment
is stored
• Progress … Toward Goal: Failure to call a huddle and update the
team when the plan has changed
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pbrn.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-080917.pptx
January 01, 2017 - leverage social/peer pressure to help drive change.
24
Change is Not Easy
If you want change, failure … is part of the deal
Not failure of the mission, but failure in route.
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pbrn.ahrq.gov/teamstepps/about-teamstepps/leadershipbriefing.html
April 01, 2017 - the sentinel events that were reported to them over the last 10 years and identified communication failure … reviewing a variety of sources, including adverse event and near-miss reports, root cause analyses or failure … Top of Page
Slide 19: Importance of Communication
Communication failure has been identified as … Communication failure is a primary contributing factor in almost 80% of more than 6,000 root cause analyses … the sentinel events that were reported to them over the last 10 years and identified communication failure
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pbrn.ahrq.gov/cahps/cahps-database/hcbs-database/participate.html
January 01, 2024 - Failure to follow these guidelines will result in your data not being included in the database.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
November 02, 2017 - dissatisfied or lost members or patients
by identifying and fixing the problem or making amends for the failure … Letting the person tell
their story and describe the impact of the failure is essential. … Commit to identifying
failure points in the system
• Using complaint data, identify failure points
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
January 01, 2011 - 20download/St
akeholder%20analysis.do
c
Institute for
Healthcare
Improvement
Analysis
Tool
Failure … Modes
and Effects
Analysis Tool
Failure Modes and Effects Analysis (FMEA) is a
systematic, proactive … FMEA includes review of the following:
• Steps in the process
• Failure modes (What could go wrong … • Failure causes (Why would the failure
happen?) … • Failure effects (What would be the
consequences of each failure?)
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pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6c-opennotes.html
March 01, 2020 - For example, a patient whose chart includes an unfamiliar reference to "congestive heart failure" might … think it refers to an actual failure rather than a manageable heart condition.
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pbrn.ahrq.gov/cahps/cahps-database/hp-database/participate.html
December 01, 2023 - Failure to follow these guidelines will result in your data not being included in the database.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/d4_combo_bestpracticescover.pdf
June 05, 2016 - PSI 10 Postoperative Physiologic and Metabolic Derangement Rate
• PSI 11 Postoperative Respiratory Failure … Mortality Rate
• PDI 08 Perioperative Hemorrhage or Hematoma Rate
• PDI 09 Postoperative Respiratory Failure
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pbrn.ahrq.gov/teamstepps/longtermcare/downloads.html
April 01, 2013 - file, 14.2 MB)
Sue Sheridan video on Patient Safety (Zip file, 216 MB)
Team Structure
All Team Failure