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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - The CAHPS Patient Narrative Elicitation Protocol:
A Scientific Approach to Collecting Comments on Experiences … of Care
Narratives from patients about their health care experiences can provide a valuable complement … nor a full account of
those experiences. … Now we’d like to focus on anything that has gone well in your experiences in the last 6
months with … Next we’d like to focus on any experiences in the last 6 months with your provider and the
staff in
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psnet.ahrq.gov/node/47777/psn-pdf
January 01, 2021 - researchers used data on complications and
safety incidents as well as patient-reported events and experiences … the presence of complications or safety
events among patients with nonpositive (neutral or negative) experiences … , but not among those with
positive experiences. … elephant-patient-safety-what-you-see-depends-how-you-look
https://psnet.ahrq.gov/issue/can-patient-safety-be-measured-surveys-patient-experiences
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psnet.ahrq.gov/issue/using-ahrqs-sops-hospital-survey-and-workplace-safety-item-set-experiences-state-hospital
March 22, 2024 - Conference Proceedings
Using AHRQ’s SOPS Hospital Survey and Workplace Safety Item Set: Experiences … Citation Text:
Using AHRQ’s SOPS Hospital Survey and Workplace Safety Item Set: Experiences From a … Citation
Citation Text:
Using AHRQ’s SOPS Hospital Survey and Workplace Safety Item Set: Experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - Massachusetts Institute of Technology; 1994.] 35
36
The theory, expectation, hope
High-quality
patient
experiences … surveys
• Identifies additional important domains
Actionable information
• Gives specific insight into experiences … Now we’d like to focus on anything that has gone well in your
experiences in the last 3 months with … Next we’d like to focus on any experiences in the last 3 months
with your provider and the staff in
-
psnet.ahrq.gov/node/45774/psn-pdf
October 11, 2017 - Patient safety in community dementia services: what can
we learn from the experiences of caregivers … Patient safety in community dementia services: what can we learn
from the experiences of caregivers … https://psnet.ahrq.gov/issue/patient-safety-community-dementia-services-what-can-we-learn-experiences … https://psnet.ahrq.gov/issue/patient-safety-community-dementia-services-what-can-we-learn-experiences-caregivers-and … https://psnet.ahrq.gov/issue/patient-safety-community-dementia-services-what-can-we-learn-experiences-caregivers-and
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psnet.ahrq.gov/node/46291/psn-pdf
July 26, 2017 - Experiences with Lean Six Sigma as improvement
strategy to reduce parenteral medication administration … Experiences with Lean Six Sigma as improvement strategy to
reduce parenteral medication administration … https://psnet.ahrq.gov/issue/experiences-lean-six-sigma-improvement-strategy-reduce-parenteral-
medication-administration … https://psnet.ahrq.gov/issue/experiences-lean-six-sigma-improvement-strategy-reduce-parenteral-medication-administration … https://psnet.ahrq.gov/issue/experiences-lean-six-sigma-improvement-strategy-reduce-parenteral-medication-administration
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psnet.ahrq.gov/node/47143/psn-pdf
January 30, 2019 - An opportunity for
sharing knowledge and experiences in patient safety. … An opportunity for
sharing knowledge and experiences in patient safety. … https://psnet.ahrq.gov/issue/e-learning-risk-management-opportunity-sharing-knowledge-and-experiences … https://psnet.ahrq.gov/issue/e-learning-risk-management-opportunity-sharing-knowledge-and-experiences-patient-safety … https://psnet.ahrq.gov/issue/e-learning-risk-management-opportunity-sharing-knowledge-and-experiences-patient-safety
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psnet.ahrq.gov/node/45203/psn-pdf
August 24, 2016 - Giving voice to quality and safety matters at board level: a
qualitative study of the experiences of … Giving voice to quality and safety matters at board level: A qualitative study
of the experiences of … https://psnet.ahrq.gov/issue/giving-voice-quality-and-safety-matters-board-level-qualitative-study-
experiences-executive … https://psnet.ahrq.gov/issue/giving-voice-quality-and-safety-matters-board-level-qualitative-study-experiences-executive … https://psnet.ahrq.gov/issue/giving-voice-quality-and-safety-matters-board-level-qualitative-study-experiences-executive
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psnet.ahrq.gov/node/853250/psn-pdf
September 06, 2023 - ‘The Retrievals’ reveals painful experiences of female
patients are often ignored. … https://psnet.ahrq.gov/issue/retrievals-reveals-painful-experiences-female-patients-are-often-ignored … https://psnet.ahrq.gov/issue/retrievals-reveals-painful-experiences-female-patients-are-often-ignored
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psnet.ahrq.gov/node/35476/psn-pdf
February 22, 2010 - Taking the pulse of health care systems: experiences of
patients with health problems in six countries … Taking The Pulse Of Health Care Systems: Experiences Of Patients
With Health Problems In Six Countries … https://psnet.ahrq.gov/issue/taking-pulse-health-care-systems-experiences-patients-health-problems-six … https://psnet.ahrq.gov/issue/taking-pulse-health-care-systems-experiences-patients-health-problems-six-countries … https://psnet.ahrq.gov/issue/taking-pulse-health-care-systems-experiences-patients-health-problems-six-countries
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
May 01, 2017 - to be a patient and family advisor when—
· I am willing to talk about the positive and negative care experiences … · If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about … hospital care for other patients and family members.
· I am willing to think beyond my own personal experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-advisers.docx
May 01, 2017 - can provide
I believe that patients, family members, staff, and clinicians can look beyond their own experiences … and issues to come up with practical ideas and solutions
I am willing to talk about my experiences with … hospital care
I feel comfortable listening and respectfully responding to both positive and negative care experiences
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psnet.ahrq.gov/node/866730/psn-pdf
September 18, 2024 - This study describes provider, patient, and family experiences of open disclosure following
adverse … strengthening-open-disclosure-after-incidents-maternity-care-realist-synthesis-international
https://psnet.ahrq.gov/issue/communication-regarding-adverse-neonatal-birth-events-experiences-parents-and-clinicians … https://psnet.ahrq.gov/issue/health-professionals-experiences-whistleblowing-maternal-and-newborn-healthcare-settings
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Virtually via Rockville, MD
Context about Shadow Coaching & Pay-for-
Performance to Improve Patient Experiences … incentives is unclear
• Evidence is mixed whether incentives improve
provider behaviors and /or patient experiences … clinic
− Obesity clinic
38
Providers Pointed to Several Other
Areas of Need
• To improve patient experiences … monitoring system:
► Focus on improving providers’ perceptions of
CAHPS’ ability to reflect patient experiences … IMPROVING PATIENT EXPERIENCE
Context about Shadow Coaching & Pay-for-Performance to Improve Patient Experiences
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psnet.ahrq.gov/node/41876/psn-pdf
December 04, 2016 - Errors in palliative care: kinds, causes, and
consequences: a pilot survey of experiences and
attitudes … Errors in palliative care: kinds, causes, and consequences: a pilot
survey of experiences and attitudes … https://psnet.ahrq.gov/issue/errors-palliative-care-kinds-causes-and-consequences-pilot-survey-
experiences-and-attitudes … https://psnet.ahrq.gov/issue/errors-palliative-care-kinds-causes-and-consequences-pilot-survey-experiences-and-attitudes … https://psnet.ahrq.gov/issue/errors-palliative-care-kinds-causes-and-consequences-pilot-survey-experiences-and-attitudes
-
psnet.ahrq.gov/node/36201/psn-pdf
July 10, 2008 - US and Canadian physicians' attitudes and experiences
regarding disclosing errors to patients. … US and Canadian physicians' attitudes and experiences
regarding disclosing errors to patients. … https://psnet.ahrq.gov/issue/us-and-canadian-physicians-attitudes-and-experiences-regarding-disclosing … https://psnet.ahrq.gov/issue/us-and-canadian-physicians-attitudes-and-experiences-regarding-disclosing-errors-patients … https://psnet.ahrq.gov/issue/us-and-canadian-physicians-attitudes-and-experiences-regarding-disclosing-errors-patients
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psnet.ahrq.gov/node/40536/psn-pdf
September 19, 2012 - Putting the 'patient' in patient safety: a qualitative study of
consumer experiences. … Putting the 'patient' in patient safety: a qualitative study of consumer
experiences. … https://psnet.ahrq.gov/issue/putting-patient-patient-safety-qualitative-study-consumer-experiences
This … https://psnet.ahrq.gov/issue/putting-patient-patient-safety-qualitative-study-consumer-experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2023-virtual-research-meeting-summary-patient-experience.pdf
January 01, 2023 - These inequities result in worse hospital experiences for Black and Hispanic populations. … Reaffirmation of the definition of patient-
centeredness is warranted to consider patient experiences … In a recent study, more than 1,500 patients were asked about their diagnostic
experiences using both … (Experiences related to
COVID-19 were excluded.) … Between 2017 and 2018, a survey to assess
participants’ experiences with healthcare was administered
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psnet.ahrq.gov/node/38253/psn-pdf
December 17, 2008 - Medical emergency team implementation: experiences of
a mentor hospital. … Medical emergency team implementation: experiences of a mentor
hospital. … https://psnet.ahrq.gov/issue/medical-emergency-team-implementation-experiences-mentor-hospital
This … https://psnet.ahrq.gov/issue/medical-emergency-team-implementation-experiences-mentor-hospital
https:
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psnet.ahrq.gov/node/41836/psn-pdf
November 14, 2012 - "Team time-out" and surgical safety—experiences in
12,390 neurosurgical patients. … “Team time-out” and surgical safety—experiences in 12,390
neurosurgical patients. … https://psnet.ahrq.gov/issue/team-time-out-and-surgical-safety-experiences-12390-neurosurgical-patients … https://psnet.ahrq.gov/issue/team-time-out-and-surgical-safety-experiences-12390-neurosurgical-patients