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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - Massachusetts Institute of Technology; 1994.] 35
36
The theory, expectation, hope
High-quality
patient
experiences … surveys
• Identifies additional important domains
Actionable information
• Gives specific insight into experiences … Now we’d like to focus on anything that has gone well in your
experiences in the last 3 months with … Next we’d like to focus on any experiences in the last 3 months
with your provider and the staff in
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psnet.ahrq.gov/node/36341/psn-pdf
March 09, 2009 - The reporting of patient safety incidents—first
experiences with the chiropractic reporting and learning … The reporting of patient safety incidents—first experiences with the chiropractic reporting
and learning … https://psnet.ahrq.gov/issue/reporting-patient-safety-incidents-first-experiences-chiropractic-reporting-and … https://psnet.ahrq.gov/issue/reporting-patient-safety-incidents-first-experiences-chiropractic-reporting-and-learning … https://psnet.ahrq.gov/issue/reporting-patient-safety-incidents-first-experiences-chiropractic-reporting-and-learning
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psnet.ahrq.gov/node/35733/psn-pdf
April 14, 2011 - Nurses' perceptions and experiences of communication
in the operating theatre: a focus group interview … Nurses' perceptions and experiences of communication in the operating theatre: a focus
group interview … https://psnet.ahrq.gov/issue/nurses-perceptions-and-experiences-communication-operating-theatre-focus … https://psnet.ahrq.gov/issue/nurses-perceptions-and-experiences-communication-operating-theatre-focus-group-interview … https://psnet.ahrq.gov/issue/nurses-perceptions-and-experiences-communication-operating-theatre-focus-group-interview
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/readiness.html
May 01, 2017 - .
|___| I believe that patients, family members, staff, and clinicians can look beyond their own experiences … and issues to come up with practical ideas and solutions.
|___| I am willing to talk about my experiences … |___| I feel comfortable listening and respectfully responding to both positive and negative care experiences
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psnet.ahrq.gov/node/40980/psn-pdf
December 31, 2014 - Transmitting and processing electronic prescriptions:
experiences of physician practices and pharmacies … Transmitting and processing electronic prescriptions:
experiences of physician practices and pharmacies … https://psnet.ahrq.gov/issue/transmitting-and-processing-electronic-prescriptions-experiences-physician … https://psnet.ahrq.gov/issue/transmitting-and-processing-electronic-prescriptions-experiences-physician-practices-and … https://psnet.ahrq.gov/issue/transmitting-and-processing-electronic-prescriptions-experiences-physician-practices-and
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psnet.ahrq.gov/node/42487/psn-pdf
September 27, 2017 - : Patients' expectations and
experiences of feeling safe in an acute psychiatric
inpatient ward. … : patients' expectations and experiences of feeling safe in an acute
psychiatric inpatient ward. … https://psnet.ahrq.gov/issue/safe-enough-here-patients-expectations-and-experiences-feeling-safe-acute … https://psnet.ahrq.gov/issue/safe-enough-here-patients-expectations-and-experiences-feeling-safe-acute-psychiatric … https://psnet.ahrq.gov/issue/safe-enough-here-patients-expectations-and-experiences-feeling-safe-acute-psychiatric
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psnet.ahrq.gov/node/37620/psn-pdf
February 16, 2011 - The attitudes and experiences of trainees regarding
disclosing medical errors to patients. … The attitudes and experiences of trainees regarding disclosing
medical errors to patients. … https://psnet.ahrq.gov/issue/attitudes-and-experiences-trainees-regarding-disclosing-medical-errors- … https://psnet.ahrq.gov/issue/attitudes-and-experiences-trainees-regarding-disclosing-medical-errors-patients … https://psnet.ahrq.gov/issue/attitudes-and-experiences-trainees-regarding-disclosing-medical-errors-patients
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psnet.ahrq.gov/node/36520/psn-pdf
June 14, 2011 - Experiences of health professionals who conducted root
cause analyses after undergoing a safety improvement … Experiences of health professionals who conducted root
cause analyses after undergoing a safety improvement … https://psnet.ahrq.gov/issue/experiences-health-professionals-who-conducted-root-cause-analyses-after … https://psnet.ahrq.gov/issue/experiences-health-professionals-who-conducted-root-cause-analyses-after-undergoing-safety … https://psnet.ahrq.gov/issue/experiences-health-professionals-who-conducted-root-cause-analyses-after-undergoing-safety
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psnet.ahrq.gov/node/47653/psn-pdf
January 16, 2019 - Exploring pharmacist experiences of delivering
individualised prescribing error feedback in an acute … Exploring pharmacist experiences of delivering individualised
prescribing error feedback in an acute … https://psnet.ahrq.gov/issue/exploring-pharmacist-experiences-delivering-individualised-prescribing-error … https://psnet.ahrq.gov/issue/exploring-pharmacist-experiences-delivering-individualised-prescribing-error-feedback-acute … https://psnet.ahrq.gov/issue/exploring-pharmacist-experiences-delivering-individualised-prescribing-error-feedback-acute
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psnet.ahrq.gov/node/42540/psn-pdf
September 04, 2013 - A qualitative study comparing experiences of the surgical
safety checklist in hospitals in high-income … A qualitative study comparing experiences of the surgical
safety checklist in hospitals in high-income … https://psnet.ahrq.gov/issue/qualitative-study-comparing-experiences-surgical-safety-checklist-hospitals … https://psnet.ahrq.gov/issue/qualitative-study-comparing-experiences-surgical-safety-checklist-hospitals-high-income-and … https://psnet.ahrq.gov/issue/qualitative-study-comparing-experiences-surgical-safety-checklist-hospitals-high-income-and
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psnet.ahrq.gov/node/38736/psn-pdf
June 24, 2009 - Improving patient safety by understanding past
experiences in day surgery and PACU. … Improving patient safety by understanding past experiences in day surgery and PACU. … https://psnet.ahrq.gov/issue/improving-patient-safety-understanding-past-experiences-day-surgery-and- … https://psnet.ahrq.gov/issue/improving-patient-safety-understanding-past-experiences-day-surgery-and-pacu … https://psnet.ahrq.gov/issue/improving-patient-safety-understanding-past-experiences-day-surgery-and-pacu
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psnet.ahrq.gov/node/47777/psn-pdf
January 01, 2021 - researchers used data on complications and
safety incidents as well as patient-reported events and experiences … the presence of complications or safety
events among patients with nonpositive (neutral or negative) experiences … , but not among those with
positive experiences. … elephant-patient-safety-what-you-see-depends-how-you-look
https://psnet.ahrq.gov/issue/can-patient-safety-be-measured-surveys-patient-experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Virtually via Rockville, MD
Context about Shadow Coaching & Pay-for-
Performance to Improve Patient Experiences … incentives is unclear
• Evidence is mixed whether incentives improve
provider behaviors and /or patient experiences … clinic
− Obesity clinic
38
Providers Pointed to Several Other
Areas of Need
• To improve patient experiences … monitoring system:
► Focus on improving providers’ perceptions of
CAHPS’ ability to reflect patient experiences … IMPROVING PATIENT EXPERIENCE
Context about Shadow Coaching & Pay-for-Performance to Improve Patient Experiences
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www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
January 01, 2024 - Research Aim 1: To study the healthcare experiences of deaf adult ASL users using CAHPS-ASL. … Adapting PROMs for use with diverse
populations: Experiences with American Sign Language. … Deaf consumers' healthcare experiences: The need for accessible PROM. … Healthcare experiences of deaf sign language users: Experiences adapting a written English
survey. … Healthcare experiences of deaf sign language users: Adapting CAHPS.
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www.ahrq.gov/sites/default/files/2024-07/gallagher4-report.pdf
January 01, 2024 - Scope: Several empiric studies assessed the attitudes and experiences of patients and
physicians regarding … U.S. and Canadian Physicians’ Attitudes and Experiences Regarding Disclosing
Errors to Patients. … The survey found that physicians’
error disclosure attitudes and experiences were much more similar … Nurses’ Attitudes and Experiences Regarding Disclosure
Dr. … The attitudes and experiences of trainees
regarding disclosing medical errors to patients.
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psnet.ahrq.gov/node/44638/psn-pdf
May 18, 2016 - Developing an appreciation of patient safety: analysis of
interprofessional student experiences with … Developing an appreciation of patient safety: analysis of interprofessional student experiences
with … ://psnet.ahrq.gov/issue/developing-appreciation-patient-safety-analysis-interprofessional-student-
experiences-health … https://psnet.ahrq.gov/issue/developing-appreciation-patient-safety-analysis-interprofessional-student-experiences-health … https://psnet.ahrq.gov/issue/developing-appreciation-patient-safety-analysis-interprofessional-student-experiences-health
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psnet.ahrq.gov/node/45092/psn-pdf
May 11, 2016 - The experiences of risk managers in providing emotional
support for health care workers after adverse … The experiences of risk managers in providing emotional support for
health care workers after adverse … https://psnet.ahrq.gov/issue/experiences-risk-managers-providing-emotional-support-health-care-workers … https://psnet.ahrq.gov/issue/experiences-risk-managers-providing-emotional-support-health-care-workers-after-adverse … https://psnet.ahrq.gov/issue/experiences-risk-managers-providing-emotional-support-health-care-workers-after-adverse
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psnet.ahrq.gov/node/43835/psn-pdf
February 11, 2015 - Doctors' experiences of adverse events in secondary
care: the professional and personal impact. … Doctors' experiences of adverse events in secondary care: the
professional and personal impact. … https://psnet.ahrq.gov/issue/doctors-experiences-adverse-events-secondary-care-professional-and-
personal-impact … https://psnet.ahrq.gov/issue/doctors-experiences-adverse-events-secondary-care-professional-and-personal-impact … https://psnet.ahrq.gov/issue/doctors-experiences-adverse-events-secondary-care-professional-and-personal-impact
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psnet.ahrq.gov/node/43251/psn-pdf
June 11, 2014 - 'Saying it without words': a qualitative study of oncology
staff's experiences with speaking up about … 'Saying it without words': a qualitative study of oncology staff's experiences
with speaking up about … https://psnet.ahrq.gov/issue/saying-it-without-words-qualitative-study-oncology-staffs-experiences- … https://psnet.ahrq.gov/issue/saying-it-without-words-qualitative-study-oncology-staffs-experiences-speaking-about-safety … https://psnet.ahrq.gov/issue/saying-it-without-words-qualitative-study-oncology-staffs-experiences-speaking-about-safety
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psnet.ahrq.gov/node/45184/psn-pdf
June 01, 2016 - Measuring patient safety in primary care: the
development and validation of the "Patient Reported
Experiences … Measuring Patient Safety in Primary Care: The Development and
Validation of the "Patient Reported Experiences … psnet.ahrq.gov/issue/measuring-patient-safety-primary-care-development-and-validation-patient-
reported-experiences … psnet.ahrq.gov/issue/measuring-patient-safety-primary-care-development-and-validation-patient-reported-experiences … psnet.ahrq.gov/issue/measuring-patient-safety-primary-care-development-and-validation-patient-reported-experiences