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www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook.pdf
January 01, 2017 - DATABASE
2017 CAHPS Health Plan Survey Database
2017 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With
Their … . 27
CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences … 62%
CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With Their
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www.ahrq.gov/sites/default/files/publications2/files/cahps-database-2017-hp-chartbook_0.pdf
January 01, 2017 - DATABASE
2017 CAHPS Health Plan Survey Database
2017 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With
Their … . 27
CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences … 62%
CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With Their
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2020_hp_chartbook.pdf
January 01, 2020 - DATABASE
2020 CAHPS Health Plan Survey Database
2020 Chartbook
What Consumers Say About Their Experiences … CAHPS Health Plan Survey Database 2020 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2020 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2020 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2020 Chartbook: What Consumers Say About Their Experiences With Their
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
June 02, 2025 - Fostering Staff’s Creative Ideas
Why organizations are starting with their staff:
►Close to patient care experiences … Questions
• Is the implementation of staff’s creative ideas
associated with improvement in patient care
experiences … Creative Ideas Matters
The implementation of creative ideas is associated with better
patient care experiences … interact with patients or other teams
frequently
• Using CG-CAHPS or other tools, measure patient care experiences … dissatisfaction)
• Implementation of staff’s creative ideas is associated with better
patient care experiences
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www.ahrq.gov/pqmp/measures/fecc-care-coordinator-contact.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Care coordinator contact in the last 3 months … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/pqmp/measures/fecc-care-coordinator-progress.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Care coordinator asked about progress towards … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/pqmp/measures/fecc-access-care-coordinator.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Access to care coordinator
Measure … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/pqmp/measures/fecc-access-ehr.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Caregiver has access to electronic health … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/pqmp/measures/fecc-child-emergency-care-plan.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Child Has Emergency Care Plan
Measure … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/pqmp/measures/fecc-child-written-transition-plan.html
August 01, 2021 - Family Experiences with Coordination of Care (FECC) Measure: Child has written transition plan … Measure Technical Specifications and Other Supporting Documents:
Section 1, FECC Mailed Survey, Your Experiences
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www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html
May 01, 2022 - Survey
In 1999, the CAHPS research team began work on a survey that would assess patients' experiences … The development and testing of a survey that can be used to gather information on experiences in a patient-centered … specialty care settings in 2020, the CAHPS team recognized the need for a survey to assess patient care experiences … The CAHPS team began with a review of the literature and other surveys that assess patient experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_7_Story_Hndout_508.pdf
June 02, 2025 - Story: A Planning Worksheet
Use this worksheet to help plan what you want to share about your hospital experiences … Key points about your hospital experiences
When you or your family member was in the hospital, what … Key points about your hospital experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
January 01, 2017 - DATABASE
2017 CAHPS Health Plan Survey Database
2017 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With
Their … . 27
CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences … CAHPS Health Plan Survey Database 2017 Chartbook: What Consumers Say About Their Experiences With Their … http://www.ahrq.gov/
2017 Chartbook: What Consumers Say About Their Experiences With Their Health Plans
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www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
February 01, 2025 - PREMs focus on patients’ experiences with healthcare services. … Together, they offer a complementary view of patient care, highlighting the relationship between patient experiences … organizations—including hospitals and medical offices—can gather feedback about various aspects of patients’ care experiences … PREMs assess a wide range of patient experiences, including communication with clinicians and staff,
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-scholle.pdf
April 01, 2015 - Understanding the Transformation Experiences of Small Practices With NCQA Medical Home Recognition … Understanding the Transformation Experiences of Small Practices With
National Committee for Quality … No. 15-0038-4-EF
April 2015
Understanding the Transformation Experiences of Small Practices
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pptx
June 02, 2025 - Your experiences about what went well and what things could be improved help us identify areas for change … Your health care experiences qualify you for the role. … We may also ask patient and family advisors to share their experiences of being in the hospital with … Build on positive experiences whenever possible. It’s also helpful to share negative experiences. … What were the good experiences you had in the hospital? What were the not so good experiences?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
June 02, 2025 - Complete: Provide a full picture of the experiences that
matter to the patient describing them
2. … Balanced: Accurately reflect both positive and negative
aspects of the patient's experiences
3. … Representative: Capture experiences across a range of
health status and demographic groups
13
www.ahrq.gov … Now we’d like to focus on anything that has gone well in your experiences
in the last 3 months with … Next we’d like to focus on any experiences in the last 3 months with your
provider and the staff in
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - users of the CAHPS Clinician & Group Survey to elicit a short, coherent story from patients about their experiences … of questions applicable to and readily understood by patients with more or less complex health care experiences … their relationships with clinicians (and staff) as well as the events that comprised their medical experiences … The five-question protocol performed substantially better at capturing patient experiences than a shorter
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
January 01, 2019 - DATABASE
2019 CAHPS Health Plan Survey Database
2019 Chartbook
What Consumers Say About Their Experiences … CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About Their Experiences With Their
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www.ahrq.gov/pqmp/measures/index.html?page=6
Global Health Measure (PGH-7) Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences … and Systems (Child HCAHPS) Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences … Oral Health Pain/Inflammation Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences … Health-Related Well-Being and Distress Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences … for Transition (ADAPT) Survey Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences