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www.ahrq.gov/talkingquality/measures/setting/hospitals/index.html
March 01, 2016 - consumer needs for information about clinical effectiveness, health outcomes, patient safety, and patient experiences
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/multichronic/mcc-research-summit.html
November 01, 2021 - with the Agency's core competencies and have a high likelihood of meaningfully improving people's care experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
May 22, 2014 - impact on patient care,
stakeholders are interested in a standardized survey that assesses patients’ experiences … Any primary care practice that is interested in a
more comprehensive assessment of their patients’ experiences … can be used to inform consumers, provide feedback to
providers, and spur improvements in patients’ experiences … To help providers better understand the behaviors and actions that improve patients’
experiences with … This module requires that practices report the
results of patient experiences using the CAHPS Clinician
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www.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
April 01, 2024 - name was changed in 2005 to reflect the evolution of the program from its initial focus on enrollees' experiences … with health plans to a broader focus on consumers' and patients' experiences with various aspects of
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
January 01, 2012 - implementation project,
hospitals that implemented the strategies in the
Guide observed improved patient experiences … multiple aspects of hospital performance,
including quality, safety, financial
performance, patient experiences … tests, and a greater need for referrals.10,11
Improved CAHPS Hospital Survey
scores and patient experiences … Under this
program, achievement and improvement on patient
experiences of care scores (based on the … quality and safety
Improved financial performance
Improved CAHPS Hospital Survey scores and patient experiences
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www.ahrq.gov/sops/surveys/hospital/index.html
March 01, 2025 - We want to know about your organization’s experiences using SOPS surveys and/or tools to: Maximize response … AHRQ may select your story to showcase so other organizations can benefit from your experiences.
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www.ahrq.gov/sops/surveys/nursing-home/index.html
April 01, 2025 - We want to know about your organization's experiences using SOPS surveys and tools to: Maximize response … AHRQ may select your story to showcase so other organizations can benefit from your experiences.
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www.ahrq.gov/sdoh/practice-improvement.html
August 01, 2023 - In addition to giving them insights into the lived experiences of their patients, health systems that … Protocol for Responding to and Assessing Patients' Assets, Risks, and Experiences (PRAPARE) includes
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patient-role2.html
September 01, 2024 - When we think of diagnosis as a journey that starts when the patient experiences a health problem, it … Historically, patients have been the passive recipients of care experiences, akin to the “To” and “For … treatment plans strictly, they may still view medical interventions as unwelcome due to past negative experiences … Capturing their experiences and ideas. Organizing the learning that they bring. … input in creating tools that are not only clinically useful but also resonate with patients’ lived experiences
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www.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
February 01, 2021 - Healthcare Providers and Systems (CAHPS ® ) surveys as part of their efforts to improve the healthcare experiences
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www.ahrq.gov/patient-safety/resources/consumer-exp/systems/index.html
October 01, 2014 - To develop recommendations for ideal reporting systems that consumers would use to report their experiences … reporting systems do not accommodate the desire of patients and their families to provide input on their experiences … Consumers
To develop recommendations for ideal reporting systems that consumers would use to report their experiences
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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2pt4.html
September 01, 2014 - CHIPRA Quality Demonstration State Experiences: CME Management and Oversight
Maryland’s statewide CME … CHIPRA Quality Demonstration State Experiences: CME Participant Identification
Maryland and Wyoming … CHIPRA Quality Demonstration State Experiences: Referral Process
Community providers in Georgia use … CHIPRA Quality Demonstration States Experiences: Additional Service Requirements
In the second year … CHIPRA Quality Demonstration State Experiences: State Experiences: Quality Improvement
Georgia used
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
June 02, 2025 - email
addresses
• Differences on the additional items suggest that they may have
some different experiences … those without known email addresses were also
similar, but with differences in reports about some experiences … Collect CAHPS Data
To address:
► Concerns about low response rates
► Possible different perceptions and experiences
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www.ahrq.gov/teamstepps-program/curriculum/implement/pre-teach.html
May 01, 2023 - implementation planning, coaching, and change management to capitalize on a broader range of expertise and experiences … implementation training productive or unproductive will depend on the level of trainee expertise and their prior experiences
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www.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
April 01, 2020 - initial planning meetings, AIR conducted a comprehensive review of literature on the topic of patients' experiences … following dimensions of dental care quality:
An emotive or sensory dimension that includes patients' experiences
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www.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
November 01, 2018 - Elicitation Protocol consists of 5 open-ended questions that prompt patients' accounts of their care experiences … Answers—The CAHPS Patient Narrative Elicitation Protocol: A Scientific Approach to Collecting Comments on Experiences
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www.ahrq.gov/sites/default/files/2024-07/aboumatar-report.pdf
January 01, 2024 - Published reports of patient stories and
recent results from national surveys of patient experiences … Patients' experiences with hospitalcare in five countries. … Bad experiences in the hospital: the stories keep coming. BMJ Qual Saf. … We are conducting a study to uncover best practices for improving the patients’ hospital experiences … Check all strategies/ actions that you have utilized to improve your
patients’ hospital experiences
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www.ahrq.gov/sites/default/files/2024-11/laveist-report.pdf
January 01, 2024 - Trust is developed over time and multiple experiences, after which one might
come to believe that an … In the absence of prior
experiences, this form of trust might come from the reputation of the object … Another individual level factor is the prior experiences of the
individual. … These experiences may be direct – as in prior experiences with the
specific doctor – or they may be … indirect experiences – such as prior
experiences with doctors, dentists, or hospitals in general.
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www.ahrq.gov/talkingquality/measures/understand/index.html
July 01, 2018 - Surveys
Survey instruments capture self-reported information from patients about their health care experiences … more common as private Web sites make it possible for health care consumers to share their personal experiences … Advantages of Patient Comments
Compelling to consumers to read about other people’s experiences.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/index.html
July 01, 2023 - Stories of Five Labor and Delivery Units Using the Toolkit
"AHRQ Safety Program for Perinatal Care: Experiences … From the Frontline" describes the implementation experiences of five L&D units that successfully implemented