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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-advisers.html
May 01, 2017 - Patients and family members who received care at this hospital and want to help improve care experiences … Better experiences of care for patients, family members, clinicians, and staff. … patient and family advisors:
Think about patients or family members who—
Share insights and experiences … advisors:
Invite two or three patient and family members to a team meeting to discuss their hospital experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pdf
June 02, 2025 - practices
– Patients and family members who received care at this
hospital and want to help improve care experiences … safety
– Better health outcomes for patients
– Better business outcomes for the hospital
– Better experiences … prospective patient and family advisors
– Think about patients or family members who:
• Share insights and experiences … advisors
– Invite two or three patient and family members to a team
meeting to discuss their hospital experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
November 01, 2020 - This survey asks patients about their
experiences with a provider and staff at their most recent visit … This survey does not ask about experiences
with care delivered through asynchronous methods, such as … ) uses standard CAHPS response scales:
• An expanded Yes/No scale, appropriate for measurement of experiences … Page 3
CAHPS® Clinician & Group Survey and Instructions
need for a survey to assess patient care experiences
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www.ahrq.gov/data/resources/index.html?page=3
Topics include experiences with getting an appointment, experiences at the appointment, and smoking and
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www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
March 01, 2017 - How do CAHPS surveys measure patients’ experiences with their healthcare provider? … Healthcare Providers and Systems, or CAHPS, program develops surveys that ask patients about their experiences … seen the survey development process that the team follows to ensure that you are clear on the specific experiences
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www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Report_ICH-QI-Project.html
March 01, 2016 - grantees conducted a second set of site visits to several of the participating facilities to discuss their experiences … to CMS on the successes, challenges, and lessons learned from this ambitious project to improve the experiences
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www.ahrq.gov/sites/default/files/wysiwyg/diagnostic/dx-safety-issue-brief-co-design-rev.pdf
September 01, 2024 - To date, few approaches to diagnostic error measurement or research have made the patient’s experiences … When we think of diagnosis as a
journey that starts when the patient experiences a health problem, it … Historically, patients have been the passive recipients of care experiences, akin to the “To” and “For … Goals include:
■ Engaging people,
■ Capturing their experiences and ideas,
■ Organizing the … Americans’ Experiences With Medical Errors and
Views on Patient Safety.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
June 02, 2025 - collected with the NIS developed for the CAHPS
Clinician & Group Survey (CG-CAHPS)
Examined impact on:
• Experiences … of medical practice staff and clinicians
• Experiences of patients as measured by CG-CAHPS
13
Study
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Prologue_Battles_Vol2.pdf
June 02, 2025 - The authors address their experiences in introducing various
clinical improvements targeted at identified … There are lessons to be learned from the rich experiences
expressed in each of these case studies.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pptx
January 01, 2008 - On one level, patient and family engagement means providing day-to-day care experiences that welcome … Advisors do not need to have any special background – their experiences as patients and family members … However, we do look for people who can:
Share insights and information about their experiences in ways … See beyond their own personal experiences.
Show concern for more than one issue or agenda. … Capturing the insights, wisdom and experiences of our patients, families, and staff, is one way that
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-child.html
August 01, 2021 - What has gone well in your experiences with this provider and their staff in the last 6 months? … Was there anything you wish had gone differently in your experiences with this provider and their staff
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www.ahrq.gov/policymakers/chipra/demoeval/state-reports/index.html
March 01, 2019 - Web site hosts various resources and information for care management entities (CMEs), based on the experiences … Listening and Learning from Families: Crisis Services and the Experiences of Families Caring for Children … Health Needs
This report summarizes information gained from focus groups with families about their experiences … was developed by CHIPRA quality demonstration staff in Colorado to measure adolescents’ experiences with
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-maryland-state-snapshot.pdf
January 01, 2018 - providers, and conducted focus groups with families to
catalog existing services, understand family experiences … crisis systems (New
Jersey and Milwaukee) and family support programs
(Georgia) to learn from their experiences … May 2014
Spotlight on Maryland
January 2018
LEARN MORE
Maryland’s CHIPRA quality demonstration experiences … The following products highlight Maryland’s experiences—
• Implementation Guide No. 2: Designing Care
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www.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - community-based health workers in improving diabetes care quality, patient self-management, and patients’ experiences … Patients’ Experiences of Care:
CG-CAHPS Communication (k=6). … Patient Experience:
More improvement (7.6 points) in patients’ experiences of chronic illness care … Patient experiences of care quite low- need for improvement and appear to be difficult to change over … right thing to do for patients, but effect sizes are discouraging (compared to control)
Frontline experiences
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiii.html
June 01, 2010 - Baseline survey addresses household characteristics, experiences with unpaid help, experiences with paid … Summary: Survey evaluates child experiences with behavior health supports. … Endorsed by the National Quality Forum
Summary: Survey evaluates consumer experiences with behavior … CAHPS® Consortium decided to adopt an extensive set of items that would enable users to assess the experiences … This supplemental set allows sponsors to compare the experiences of children with special health care
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www.ahrq.gov/research/publications/search.html?page=2
September 01, 2023 - Diagnostic Safety Issue Brief #12, Volume 1
This brief, the first of two volumes on learning from patient experiences … , explores how patient-reported experiences can augment other methods of identifying diagnostic failures
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www.ahrq.gov/evidencenow/projects/urinary/webinars/management.html
March 01, 2025 - Summary This webinar hosted on November 14, 2024 featured two EvidenceNOW grantees who shared their experiences
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www.ahrq.gov/news/data-tools.html
September 01, 2024 - Assessment of Healthcare Providers and Systems (CAHPS®) program provides insights into consumers’ experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.docx
May 01, 2017 - Engaging in Everyday Care
On one level, patient and family engagement means providing day-to-day care experiences … the opinions of patient and family advisors and consult them when deciding matters concerning patient experiences … Patient and family advisors provide valuable insight about patient and family experiences and care delivery … Sample statements include—
I am willing to talk about the positive and negative care experiences I had … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_1415-p012-ef.pdf
January 01, 2015 - adolescents’ evolving self-management skills and level of independence, direct assessment of adolescent
experiences … included published articles and existing survey instruments that evaluate adolescent and
young adult experiences … focus groups in English and Spanish in Boston,
Chicago, and Los Angeles to solicit diverse views about experiences