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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
March 01, 2020 - Strategy 6Q: Standards for Customer Service
Contents
6.Q.1. The Problem
6.Q.2. The Intervention
6.Q.3. Case Study
References
Download Strategy 6Q:
Standards for Customer Service
(PDF, 708 KB)
6.Q.1. The Problem
Achieving high levels of member satisfaction requires two …
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/amplify-impact-webinar.pdf
June 01, 2017 - Amplify Your Impact on Child Health Care Quality: Learning from the CHIPRA Quality Demonstration Grant Program
Amplify Your Impact on Child Health
Care Quality:
Webinar
Learning from the CHIPRA Quality
Demonstration Grant Program
February 11, 2016
22
Agenda
• Welcome and introductions: Renee Fox, CMS, and…
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-psychological-safety-ref.html
September 01, 2023 - Strategies for Improving Clinician Psychological Safety in Reporting and Discussing Diagnostic Error
References
Previous Page
Table of Contents
Strategies for Improving Clinician Psychological Safety in Reporting and Discussing Diagnostic Error
Learning From Diagnostic Errors
The Potential of …
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/ambulatory/6bb-self-assess-tool.pdf
June 02, 2025 - Six Building Blocks How-To-Implement Toolkit: Self-Assessment Tool
Six Building Blocks Self-Assessment Tool
Instructions: Review and consider each question and circle the answer that best reflects your organization’s current status. Three numbered
options for each answer allow you to select how far along you …
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Feldstein.pdf
January 01, 2004 - Decision Support System Design and Implementation for Outpatient Prescribing: The Safety in Prescribing Study
35
Decision Support System Design and
Implementation for Outpatient Prescribing:
The Safety in Prescribing Study
Adrianne C. Feldstein, David H. Smith, Nan R. Robertson,
Christine A. Kovach, Stephen B…
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/about/primary-care-research-conference-proceedings.pdf
January 01, 2023 - Diverse perspectives were sought, allowing a variety of
voices and experiences to emerge from the participants … ”
• Measures needed that capture individuals’ experiences and preferences.
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
December 01, 2023 - a consortium of public and private organizations
Description
Health plan members report on their experiences … Plan Surveys reporting questions fall
into four major “composite measures” that summarize consumer experiences … The 5.1 versions of the CAHPS Health Plan Survey explicitly ask about respondents’
experiences with … Medicaid and Children’s Health Insurance Program
(CHIP) Chartbook: What Enrollees Say About Their Experiences … Accelerating improvement and narrowing gaps: trends in patients’ experiences
with hospital care reflected
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www.ahrq.gov/sites/default/files/publications2/files/takeheart-executive-summary.pdf
August 01, 2023 - Third, responses to the AG and PH surveys probably under-represent experiences and
CR improvement activities
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www.ahrq.gov/patient-safety/settings/hospital/vtguide/guide4.html
October 01, 2022 - Preventing Hospital-Associated Venous Thromboembolism
Chapter 4. Choose the Model To Assess VTE and Bleeding Risk
Previous Page Next Page
Table of Contents
Preventing Hospital-Associated Venous Thromboembolism
Preface
Executive Summary
Chapter 1. The Framework for Improvement
Chapter 2. Anal…
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www.ahrq.gov/es/patient-safety/settings/hospital/vtguide/guide4.html
October 01, 2022 - Preventing Hospital-Associated Venous Thromboembolism
Chapter 4. Choose the Model To Assess VTE and Bleeding Risk
Previous Page Next Page
Table of Contents
Preventing Hospital-Associated Venous Thromboembolism
Preface
Executive Summary
Chapter 1. The Framework for Improvement
Chapter 2. Anal…
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www.ahrq.gov/sites/default/files/2024-02/taber-report.pdf
January 01, 2024 - Final Progress Report: Improving Transplant Med Safety through a Pharmacist-Led, mHealth-Based Program
Improving Transplant Med Safety through a Pharmacist-Led, mHealth-Based Program
Principal Investigator: David J. Taber, PharmD, MS, BCPS
Professor
Medical University of South Carolina
Department of Surgery
96 J…
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqm-pc-survey-instructions.pdf
July 01, 2016 - Your answers to this survey will help us learn more about people’s experiences with care
coordination
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiie.html
June 01, 2010 - Content validity established via stakeholder input
Summary: Review tool measure individuals' experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Carayon.pdf
November 01, 2004 - Implementing a Systems Engineering Intervention for Improving Safety in Outpatient Surgeries
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Implementing a Systems Engineering
Intervention for Improving Safety
in Outpatient Surgeries
Pascale Carayon, Ann Schoofs Hundt, Carla J. Alvarado,
Scott Springman, Amanda Borgsdorf, Lynn Jenkins
Abstract
This…
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www.ahrq.gov/sites/default/files/2024-01/malone-report.pdf
January 01, 2024 - Final Progress Report: Drug-Drug Interaction Clinical Decision Support Conference Series
Drug-Drug Interaction Clinical Decision Support
Conference Series
Investigators:
Daniel C. Malone, RPh, PhD, Principal Investigator
Mary L. Brown, PhD, Co-Investigator
Lisa E. Hines, PharmD, Co-Investigator
Amy Grizzle, Pha…
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www.ahrq.gov/sites/default/files/2025-02/jones-selna-report.pdf
January 01, 2025 - Final Progress Report: Inpatient-Outpatient Transitions: Reducing the Rate of Readmissions
FINAL REPORT
Title of Project: Inpatient-Outpatient Transitions: Reducing the Rate of
Readmissions
Principal Investigator: J.B. Jones, PhD, MBA
Mark J. Selna (original Principal Investigator)
Team Members: Mark Selna, MD
…
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www.ahrq.gov/sites/default/files/2024-07/kukafka-report.pdf
January 01, 2024 - Final Progress Report: Communicating Probabilities through Interactive Computer Graphics
Final Progress Report
“Communicating Probabilities through Interactive Computer Graphics”
Principal Investigator: Rita Kukafka,1,2
Other team members: Jessica Ancker,1 Elke Weber3
1. Columbia University College of Physicians…
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www.ahrq.gov/sites/default/files/2024-07/madison-report.pdf
January 01, 2024 - Final Progress Report: Stakeholder Summit: Setting a Quality Improvement Research Agenda To Leverage HIT/HIM in Rural America
Setting a Quality Improvement Research Agenda to
Leverage HIT/HIM in Rural America
A National Stakeholder Summit
April 22 - 23, 2010
Alexandria, VA
Final Progress Report
Principal Inv…
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www.ahrq.gov/hai/cusp/toolkit/content-calls/conflict.html
April 01, 2013 - Conflict Resolution (Transcript)
October 12, 2010
Operator: Good evening, ladies and gentlemen, and welcome to your CUSP content call. At this time all participants are in a listen-only mode. Later, we will conduct a question-and-answer session, and instructions will follow at that time. If anyone should req…
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/state-of-science-brief1.pdf
April 02, 2020 - defined in terms
of the ability to make a diagnosis using the fewest resources while maximizing patient experiences … Learning from patients’ experiences related to diagnostic errors is essential for progress in patient … Use of the Global Trigger Tool in patient safety
improvement efforts: Nordic experiences. … Structured case reviews for organizational learning about diagnostic vulnerabilities:
initial experiences