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www.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
June 01, 2022 - sets, and the insights that rigorously elicited and analyzed narratives can provide about patients’ experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
January 22, 2015 - standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … which consumers are the best
or only source of information
• Include patient reports and ratings of experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_Ldr_Slide_508.pdf
June 02, 2025 - communication
– Patient outcomes, including emotional health,
functioning, and pain control
– Patient experiences … safety and quality
• Improved communication
• Decrease in hospital-acquired complications
– Patient experiences … for Quality and Safety
– Ask a patient or family member to speak to leadership
about his or her experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
September 01, 2015 - Standardized Measures of Quality
The Aim
While patients’ comments or narratives on their health care experiences … better engage consumers in health care decisionmaking,
and more effectively convey patient-reported experiences … Standardized Measures of Quality
The Aim
While patients’ comments or narratives on their health care experiences
-
www.ahrq.gov/patient-safety/patients-families/consumer-exp/reporting/chapter1.html
August 01, 2022 - reporting systems do not accommodate the desire of patients and their families to provide input on their experiences … Incorporating consumers' experiences and perspectives into patient safety reporting may represent a new
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey30-adult.html
August 01, 2021 - What has gone well in your experiences with this provider and their staff in the last 6 months? … Was there anything you wish had gone differently in your experiences with this provider and their staff
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
January 01, 2012 - implementation project, hospitals that implemented the strategies in the Guide observed improved patient experiences … multiple aspects of hospital performance, including quality, safety, financial performance, patient experiences … diagnostic tests, and a greater need for referrals.10,11
Improved CAHPS Hospital Survey
scores and patient experiences … Under this program, achievement and improvement on patient experiences of care scores (based on the CAHPS … strategies, Griffin Hospital in Connecticut saw growth in both inpatient and outpatient volume.8 These experiences
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
June 02, 2025 - Section 1, FECC Survey—Telephone Interview Version
Version 10.1.2015
FAMILY EXPERIENCES WITH COORDINATION … 13-INTRO The next few questions ask
about your experiences
with getting care for your
child from … 15-INTRO The next few questions ask
about your experiences
with getting community
services for you … We
are interested in your
experiences, if any, with
these different types of
plans.
29. 0=NO … 35-Intro The next set of questions
asks about your child’s
experiences in school.
-
www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-rodriguez.html
December 01, 2017 - Racial, Ethnic, and Linguistic Disparities in Patients' Experiences and Diabetes Control in Community
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www.ahrq.gov/research/shuttered/acfselection/summary.html
July 01, 2018 - that may serve as a starting point for equipping and supplying an ACF based on expert advice and the experiences … A thorough literature review of recent experiences with ACFs was undertaken.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.docx
January 28, 2011 - Do not rely on a paper application or previous experiences with the applicant. … Following are some tips to help promote positive experiences. … Remind participants that all experiences shared are considered private and confidential. … Thank participants for sharing their experiences. … “Thank you for sharing these powerful personal experiences.
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/assessment.html
July 01, 2023 - AHRQ Safety Program for Perinatal Care
Purpose: To tap into the knowledge and experiences
-
www.ahrq.gov/hai/cusp/modules/patient-family-engagement/notes.html
September 01, 2013 - On one level, patient and family engagement means providing day-to-day care experiences that welcome … Engaged advisors are respectful of others when sharing their experiences, listen well, share their views … Improves patient and family care experiences. … Sample statements include:
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
July 01, 2023 - Everyday Care
Say:
On one level, patient and family engagement means providing day-to-day care experiences … the opinions of patient and family advisors and consult them when deciding matters concerning patient experiences … Patient and family advisors provide valuable insight about patient and family experiences and care delivery … Sample statements include—
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about
-
www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-magill.html
December 01, 2017 - Patient care experiences and perceptions of the patient-provider relationship: a mixed method study. … Disparities in Patient Experiences with Care in a Patient-Centered Medical Home (PCMH). … From the patients' perspective: experiences with health care delivery redesign.
-
www.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
November 01, 2018 - CAHPS ® Measures
The CAHPS Nursing Home Surveys assess the experiences of nursing home residents … The Short-Stay Resident Instrument assesses the experiences of residents who stayed less than 30 days
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - Psychometric analyses also indicate that composite
measures are reliable and valid measures of patients’ experiences … the American Indian Survey
The CAHPS American Indian Survey produces measures that represent the
experiences … or privately to inform providers at those facilities and support their efforts to
improve patients’ experiences … information,
providers are equipped to analyze their data and take steps towards improving their
patients’ experiences … Learn more about improving patients' experiences with primary and specialty care.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - Services (CMS) has been using several
versions of the CAHPS Health Plan Survey since 1998 to measure the experiences … skills and
quality of life when they report positive interactions with their providers.2
Patients’ experiences … Quality monitoring of physicians: Linking patients’ experiences of care to
clinical quality and outcomes … May 2017 2-4
Patients with better care experiences often have better health outcomes.8, 9 For
example … patients hospitalized for heart attack showed that patients
with more positive reports about their experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-research-meeting-agenda-2025.pdf
January 01, 2025 - What roles can patients and families play in designing surveys that truly capture their healthcare
experiences … highlighting research and best practices that promote patient and family
engagement to improve care experiences
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
November 01, 2023 - First, we’d like to focus on any experiences during your child’s hospital stay that went particularly … Next, we’d like to focus on any experiences during your child’s hospital stay that you wish had gone