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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Virtually via Rockville, MD
Context about Shadow Coaching & Pay-for-
Performance to Improve Patient Experiences … incentives is unclear
• Evidence is mixed whether incentives improve
provider behaviors and /or patient experiences … clinic
− Obesity clinic
38
Providers Pointed to Several Other
Areas of Need
• To improve patient experiences … monitoring system:
► Focus on improving providers’ perceptions of
CAHPS’ ability to reflect patient experiences … IMPROVING PATIENT EXPERIENCE
Context about Shadow Coaching & Pay-for-Performance to Improve Patient Experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2023-virtual-research-meeting-summary-patient-experience.pdf
January 01, 2023 - These inequities result in worse hospital experiences for Black and Hispanic populations. … Reaffirmation of the definition of patient-
centeredness is warranted to consider patient experiences … In a recent study, more than 1,500 patients were asked about their diagnostic
experiences using both … (Experiences related to
COVID-19 were excluded.) … Between 2017 and 2018, a survey to assess
participants’ experiences with healthcare was administered
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www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
July 01, 2022 - These supplemental items focus on patients' experiences with health IT in a physician's office. … While the use of health IT has the potential to improve some aspects of patients’ experiences, such as … level can help providers better understand the behaviors and actions that can affect their patients’ experiences
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www.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - This survey asks about the experiences of long-stay residents (more than 100 days) currently living in … This survey asks about the experiences of residents recently discharged from nursing homes after short … Family Member Survey
This survey asks respondents to report on their own experiences (not the resident's
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www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
January 01, 2024 - Research Aim 1: To study the healthcare experiences of deaf adult ASL users using CAHPS-ASL. … Adapting PROMs for use with diverse
populations: Experiences with American Sign Language. … Deaf consumers' healthcare experiences: The need for accessible PROM. … Healthcare experiences of deaf sign language users: Experiences adapting a written English
survey. … Healthcare experiences of deaf sign language users: Adapting CAHPS.
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www.ahrq.gov/sites/default/files/2024-07/gallagher4-report.pdf
January 01, 2024 - Scope: Several empiric studies assessed the attitudes and experiences of patients and
physicians regarding … U.S. and Canadian Physicians’ Attitudes and Experiences Regarding Disclosing
Errors to Patients. … The survey found that physicians’
error disclosure attitudes and experiences were much more similar … Nurses’ Attitudes and Experiences Regarding Disclosure
Dr. … The attitudes and experiences of trainees
regarding disclosing medical errors to patients.
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www.ahrq.gov/pqmp/measures/oral-health-pain-inflammation.html
August 01, 2021 - Health Pain/Inflammation
Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_7_Story_Hndout_508.docx
June 02, 2025 - Story: A Planning Worksheet
Use this worksheet to help plan what you want to share about your hospital experiences … Key points about your hospital experiences
When you or your family member was in the hospital, what
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - Overview of CAHPS Mental Health
Surveys
• Surveys designed to assess and guide improvement of patient
experiences … Assurance (NCQA) convened a
measurement committee to evaluate instruments for assessing
consumer experiences … experience information and
information on health outcomes related to
behavioral health
►Focused on experiences
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-references.html
June 01, 2023 - The missing evidence: a systematic review of patients’ experiences of adverse events in health care. … Can patient safety be measured by surveys of patient experiences? … PReSaFe: a model of barriers and facilitators to patients providing feedback on experiences of safety … Americans’ Experiences With Medical Errors and Views on Patient Safety. … Patients’ experiences with communication-and-resolution programs after medical injury.
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www.ahrq.gov/pqmp/measures/oral-health-weel-being.html
August 01, 2021 - Well-Being and Distress
Measure Domain: Patient-Reported Outcomes (Health Outcomes and Patient Experiences
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www.ahrq.gov/nursing-home/resources/vaccine-confidence-insights.html
August 01, 2022 - Simon Mittal, a leader with the Minnesota Association of Geriatrics Inspired Clinicians, discusses his experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
June 02, 2025 - 25%
Thoroughness
12%
Clinical Staff
13%
www.ahrq.gov/cahps
0%
5%
10%
15%
20%
25%
30%
Experiences … Reported by NYP Patients
Focus of Expressed Patient Experiences:
By Question Protocol
Communication … Patients: Part 1
What’s Important to NYP Patients: Part 2
What’s Important to NYP Patients: Part 3
Experiences
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www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
April 01, 2022 - used during the analysis of the data to determine which responses to the questionnaire reflect the experiences … Criteria #1: The child currently experiences a specific consequence.
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www.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
December 01, 2022 - It also encompasses health plan members’ assessments of their experiences with care as measured by the … to a family of standardized surveys that can be used to gather and report information on consumers’ experiences … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences
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www.ahrq.gov/cahps/news-and-events/events/webinar-121024.html
December 01, 2024 - Director Qualitative and Health Experiences Research Lab University of Wisconsin-Madison A Narrative … Senior Health Policy Researcher RAND Insights About Child HCAHPS Survey Comments on Pediatric Inpatient Experiences
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www.ahrq.gov/news/newsroom/case-studies/201503.html
March 01, 2015 - Gulf Breeze Hospital (GBH), a 65-bed, acute-care facility near Pensacola, FL, has improved patient experiences … standardized survey measuring the perceptions of recently discharged patients to help improve patient care experiences
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www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/patient-survey-ok.html
March 01, 2021 - (PDF, 275 KB, 2 pages)
This survey was used by an EvidenceNOW Cooperative to understand patients' experiences
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www.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
January 01, 2023 - refers to a set of standardized surveys that can be used to gather and report information on consumers’ experiences … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Optional supplemental items can be used to gather additional information about patients' experiences
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
April 01, 2020 - Pediatric Quality Measures Program (PQMP) identified the need for a standardized survey to assess the experiences … groups with recently hospitalized adolescents and parents of recently hospitalized children to ask about experiences