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www.ahrq.gov/cahps/surveys-guidance/maternal-health/index.html
March 01, 2025 - Under Development
CAHPS Inpatient Maternal Health Care Survey
To better understand patient experiences … group protocol and conducted online focus groups in English and in Spanish among patients with varying experiences … delivery, the team found that there is a need for more specialized questions that ask patients about their experiences
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
July 01, 2023 - be a patient and family advisor when—
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about … I am willing to think beyond my own personal experiences.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - health plans, medical groups, physician practices, and other organizations can use to improve patients' experiences … Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences … The CAHPS Health Plan Survey is a tool for collecting standardized information on enrollees' experiences … Quality (AHRQ) in 1997, this survey has become the national standard for measuring and reporting on the experiences … process of analyzing performance issues is pertinent to all organizations seeking to improve patients' experiences
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www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6o.html
June 01, 2014 - Patient experiences with coordination of care: the benefit of continuity and primary care physician as … Survey (ACES)
Purpose: To measure patient experiences with individual primary care physicians and … Measuring patients' experiences with individual primary care physicians. … Primary Care Provider Ambulatory Care Experiences Survey (PCP ACES)
Care Coordination Measure Mapping … Measuring patients' experiences with individual primary care physicians.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Mental Health Survey Technical Expert Panel, August 2023
► Content: Which providers, services, and experiences … provider-patient language concordance and the use of
interpreter services to support the ambulatory care experiences … Items Workgroup
Cleveland Clinic
35
Providers’ use of narratives linked to patient and workforce experiences … Studies
Quality Improvement Studies
Providers’ use of narratives linked to patient and workforce experiences
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-test-result-communication3.html
July 01, 2024 - Describe patients or providers’ behaviors, attitudes, or experiences related to accessing test results … Patient experiences and reactions toward test results provided through a portal. … Attitudes and experiences of physicians and other clinicians related to patient access to test results … Subject Matter Expert Interviews We conducted qualitative interviews to understand SMEs’ experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - Narratives gathered via standardized surveys are more representative of the full
range of patient experiences … First, we’d like to focus on any experiences during your child’s hospital stay
that went particularly … Next, we’d like to focus on any experiences during your child’s hospital stay
that you wish had gone … online) followed by in depth interviews with a
subset (n = 47)
o Evaluation focused on (a) scope of experiences … Evaluation of a protocol for eliciting narrative accounts of
pediatric inpatient experiences of care
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - Massachusetts Institute of Technology; 1994.] 35
36
The theory, expectation, hope
High-quality
patient
experiences … surveys
• Identifies additional important domains
Actionable information
• Gives specific insight into experiences … Now we’d like to focus on anything that has gone well in your
experiences in the last 3 months with … Next we’d like to focus on any experiences in the last 3 months
with your provider and the staff in
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/readiness.html
May 01, 2017 - .
|___| I believe that patients, family members, staff, and clinicians can look beyond their own experiences … and issues to come up with practical ideas and solutions.
|___| I am willing to talk about my experiences … |___| I feel comfortable listening and respectfully responding to both positive and negative care experiences
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www.ahrq.gov/cahps/news-and-events/events/20131008_cg/webcast_10_08_13_cg.html
July 01, 2018 - asks patients about care at their most recent visit, as well as a 12-Month version, which asks about experiences … to use the Visit Survey to get the kind of information they believe they need to improve patients' experiences
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www.ahrq.gov/news/cahps-webcast.html
August 01, 2025 - What collaborative roles can patients and families play to better capture their healthcare experiences … How can healthcare teams most effectively focus on the healthcare experiences that matter most to patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-patient-experience.pdf
July 01, 2021 - Virtually via Rockville, MD
Context about Shadow Coaching & Pay-for-
Performance to Improve Patient Experiences … incentives is unclear
• Evidence is mixed whether incentives improve
provider behaviors and /or patient experiences … clinic
− Obesity clinic
38
Providers Pointed to Several Other
Areas of Need
• To improve patient experiences … monitoring system:
► Focus on improving providers’ perceptions of
CAHPS’ ability to reflect patient experiences … IMPROVING PATIENT EXPERIENCE
Context about Shadow Coaching & Pay-for-Performance to Improve Patient Experiences
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www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
January 01, 2024 - Research Aim 1: To study the healthcare experiences of deaf adult ASL users using CAHPS-ASL. … Adapting PROMs for use with diverse
populations: Experiences with American Sign Language. … Deaf consumers' healthcare experiences: The need for accessible PROM. … Healthcare experiences of deaf sign language users: Experiences adapting a written English
survey. … Healthcare experiences of deaf sign language users: Adapting CAHPS.
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www.ahrq.gov/sites/default/files/2024-07/gallagher4-report.pdf
January 01, 2024 - Scope: Several empiric studies assessed the attitudes and experiences of patients and
physicians regarding … U.S. and Canadian Physicians’ Attitudes and Experiences Regarding Disclosing
Errors to Patients. … The survey found that physicians’
error disclosure attitudes and experiences were much more similar … Nurses’ Attitudes and Experiences Regarding Disclosure
Dr. … The attitudes and experiences of trainees
regarding disclosing medical errors to patients.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-references.html
June 01, 2023 - The missing evidence: a systematic review of patients’ experiences of adverse events in health care. … Can patient safety be measured by surveys of patient experiences? … PReSaFe: a model of barriers and facilitators to patients providing feedback on experiences of safety … Americans’ Experiences With Medical Errors and Views on Patient Safety. … Patients’ experiences with communication-and-resolution programs after medical injury.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/become-an-advisor.docx
May 01, 2017 - to be a patient and family advisor when—
· I am willing to talk about the positive and negative care experiences … · If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about … hospital care for other patients and family members.
· I am willing to think beyond my own personal experiences
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pfengagement-advisers.docx
May 01, 2017 - can provide
I believe that patients, family members, staff, and clinicians can look beyond their own experiences … and issues to come up with practical ideas and solutions
I am willing to talk about my experiences with … hospital care
I feel comfortable listening and respectfully responding to both positive and negative care experiences
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
April 01, 2019 - When there's continuity of care, patient care experiences should improve and staff work experiences should … patients and clinician experiences
of teamwork? … We see modest improvement in patient-reported care
experiences though. … Said in another way, implementing creative
ideas matters to patient care experiences. … and
patient care experiences.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
April 01, 2022 - used during the analysis of the data to determine which responses to the questionnaire reflect the experiences … Criteria #1: The child currently experiences a specific consequence.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-prelim-phase-one.pdf
June 02, 2025 - 25%
Thoroughness
12%
Clinical Staff
13%
www.ahrq.gov/cahps
0%
5%
10%
15%
20%
25%
30%
Experiences … Reported by NYP Patients
Focus of Expressed Patient Experiences:
By Question Protocol
Communication … Patients: Part 1
What’s Important to NYP Patients: Part 2
What’s Important to NYP Patients: Part 3
Experiences