-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-hospital-survey-workplace-item-set-webcast-intro.pdf
May 23, 2024 - Association Webcast - Introduction
Using AHRQ’s SOPS®
Hospital Survey and Workplace Safety Item Set:
Experiences … AHRQ’s Surveys on Patient Safety Culture®
(SOPS®) Program
• Indiana Hospital Association’s (IHA) experiences … and intent to leave
• Q&A
4
Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_14_HO_508.pdf
June 02, 2025 - provide
I believe that patients, family members, staff, and clinicians can look beyond their own
experiences … and issues to come up with practical ideas and solutions
I am willing to talk about my experiences … care
I feel comfortable listening and respectfully responding to both positive and negative care
experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.pdf
June 02, 2025 - be a patient and family advisor when:
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to
respectfully share my ideas … I am willing to think beyond my own personal experiences.
-
www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
January 01, 2025 - Survey
The CAHPS Home and Community-Based Services Survey (HCBS CAHPS) is designed to assess the experiences … It consists of 69 core items that ask beneficiaries to report on their experiences with the following
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - Was there anything you wish had gone differently in your experiences with
this provider and their staff … ”
- “We especially value hearing about your experiences in your own
words. … For example:
- “Please describe your experiences as if you were explaining them to
your family and … Was there anything you wish had gone differently in your experiences with
this provider and their staff … But the majority of responses to the third and fourth
questions involve new experiences not reported
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/Development-PWMI-Item-Set.html
April 01, 2020 - reaffirmed through these interviews, as many States expressed a strong interest in measuring the health care experiences … These agencies also wanted a set of items that would allow them to compare these populations' experiences … the same way that the CAHPS Children with Chronic Conditions item set allows sponsors to compare the experiences … In 2017, the CAHPS Team released a shorter set of items to focus on experiences with care in doctors’
-
www.ahrq.gov/cahps/surveys-guidance/surgical/index.html
March 01, 2025 - The Surgical Care Survey is unique among CAHPS surveys in that it assesses patients' experiences with … Other questions ask patients to report on their experiences with office staff during visits and to rate … To capture information about patients' experiences in domains not addressed by this survey, users may … The main purpose of the CAHPS Surgical Care Survey is to address the need to assess and improve the experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_14_HO_508.docx
June 02, 2025 - can provide
I believe that patients, family members, staff, and clinicians can look beyond their own experiences … and issues to come up with practical ideas and solutions
I am willing to talk about my experiences with … hospital care
I feel comfortable listening and respectfully responding to both positive and negative care experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_6_Checklist_508.docx
June 02, 2025 - to be a patient and family advisor when:
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about … I am willing to think beyond my own personal experiences.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2014_hp-chartbook.pdf
January 01, 2014 - DATABASE
2014 CAHPS Health Plan
Survey Database
2014 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - DATABASE
2018 CAHPS Health Plan Survey Database
2018 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database 2018 Chartbook: What Consumers Say About Their Experiences With
Their … CAHPS Health Plan Survey Database 2018 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database 2018 Chartbook: What Consumers Say About Their Experiences With
Their … CAHPS Health Plan Survey Database 2018 Chartbook: What Consumers Say About Their Experiences With
Their
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/compare/CAHPS-Database-2013-HP-Chartbook.pdf
January 01, 2013 - DATABASE
2013 CAHPS Health Plan
Survey Database
2013 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences with Their … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
about their experiences … | B-1
CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences … 2013 CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - Yale School of Public Health
www.ahrq.gov/cahps
Reported Patient Experiences are Related to
other … systematic review, the vast
majority found either positive or null
associations between patient experiences … and Staelin (2011)
35
www.ahrq.gov/cahps
Patient Experience and Safety
• More positive patient experiences … al. (2012)
36
www.ahrq.gov/cahps
Patient Experience and Clinical Outcomes
• Positive patient experiences … The Value and Impact of CAHPS
Reported Patient Experiences are Related to other Important Processes
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/2014cahpshealthplanchartbook.pdf
October 01, 2014 - DATABASE
2014 CAHPS Health Plan
Survey Database
2014 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their … CAHPS Health Plan Survey Database
2014 Chartbook: What Consumers Say About Their Experiences with Their
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
June 01, 2025 - the Narrative Item Elicitation Approach, the first CAHPS Narrative Item Set asks patients about their experiences … Survey: A Narrative Item Set for the Clinician & Group Survey 3.0/3.1 , which asks patients about their experiences … These preceding questions encourage patients to reflect on their care experiences, interactions with
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/new-cahps-tools-px-measurement-webcast.pdf
June 25, 2025 - of Survey Market Development
RAND
Maternal Health Care
This “in development” survey asks about experiences … Survey
Released in October 2020, CAHPS Health Plan Survey 5.1 asks
health plan enrollees about their experiences … 2 New CAHPS
Surveys
Stephanie Fry
CAHPS Outpatient Mental Health Survey
Overview
Asks about experiences … and substance
use disorder services received in any outpatient setting.
• Assesses mental healthcare experiences … • Asks about experiences across a range of providers
and settings.
• Respondents are informal caregivers
-
www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/become-an-adviser.html
July 01, 2023 - be a patient and family advisor when—
I am willing to talk about the positive and negative care experiences … If I had any negative experiences, I am coping well and am ready to respectfully share my ideas about … I am willing to think beyond my own personal experiences.
-
www.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
March 01, 2016 - Is there a tradeoff between positive patient experiences and favorable clinical outcomes? … I think the main answer is that patient experiences are an essential element in any assessment of health … Patient experience surveys give patients a voice to describe those experiences. … And good patient experiences go hand in hand with better clinical outcomes. … So in other words, is there a tradeoff between providing really great patient experiences and getting
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
January 01, 2013 - DATABASE
2013 CAHPS Health Plan
Survey Database
2013 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences with Their … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
about their experiences … DataResearchers.aspx
CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences … | B-1
CAHPS Health Plan Survey Database
2013 Chartbook: What Consumers Say About Their Experiences
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
January 01, 2015 - DATABASE
2015 CAHPS Health Plan
Survey Database
2015 Chartbook: What Consumers Say About Their
Experiences … CAHPS Health Plan Survey Database
2015 Chartbook: What Consumers Say About Their Experiences With Their … CAHPS Health Plan Survey Database
2015 Chartbook: What Consumers Say About Their Experiences … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers
about their experiences … CAHPS Health Plan Survey Database
2015 Chartbook: What Consumers Say About Their Experiences