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preventiveservices.ahrq.gov/cahps/about-cahps/25timeline.html
April 01, 2024 - Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients can measure their experiences … AHRQ’s first standardized survey collects information on enrollees’ experiences with health plans . … HCAHPS is the first national, standardized, and publicly reported survey of patients' experiences with … The Clinician & Group Survey assesses patients' experiences in physician offices and medical groups … The PCMH item set assesses patients’ experiences in practices serving as medical homes.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
July 01, 2023 - Who Should Report Their Diagnostic Experiences? … How Should Timeframes Be Handled for Eliciting Diagnostic Experiences? … Patients and families may unevenly report experiences for many reasons. … Describing Which Experiences Are Relevant
■ It is essential to elicit experiences related to both the … Americans’ Experiences
With Medical Errors and Views on Patient Safety.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
December 01, 2023 - questions that prompt survey respondents to tell a clear and detailed story about their healthcare experiences … Over the last decade, there has been a tremendous growth in user-generated content about healthcare experiences … nor a full account of those experiences. … support health care organizations in eliciting short, salient narratives from patients about their experiences … Balance: They reflect both positive and negative aspects in proportion to each patient's experiences
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preventiveservices.ahrq.gov/cahps/bibliography/index.html
March 05, 2024 - Narrative comments about pediatric inpatient experiences yield substantial information beyond answers … Narrative comments about pediatric inpatient experiences yield substantial information beyond answers … Racial/ethnic disparities in the association between patient care experiences and receipt of initial … Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic. … Association of Hospice Profit Status With Family Caregivers' Reported Care Experiences.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - Its purpose is to:
Provide a source of information on patient/caregiver experiences that can be publicly … contracted with the RAND Corporation to design and field test a CAHPS survey that would assess the experiences … A systematic review of the peer-reviewed literature on experiences with end-of-life care identified 87 … To further inform the development of new survey content to assess experiences with hospice care, the … team conducted semi-structured one-on-one interviews and a focus group with people who had recent experiences
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
February 01, 2021 - Item Sets for People with Mobility Impairments ask patients who have mobility impairments about their experiences … The purpose of these items is to enable survey sponsors to—
Assess the health care experiences of health … Compare their experiences to those of similar people receiving care from other health plans or medical … For example, in the Health Plan Survey, questions that ask about experiences with a personal doctor should … care providers, quality improvement teams, and administrators:
To identify the ways in which the experiences
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preventiveservices.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Patients with negative health care experiences generate the most actionable and creative ideas across … Coaching improved care experiences for English-preferring patients but the evidence does not indicate … Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences. … A Review of Best Practices for Monitoring and Improving Inpatient Pediatric Patient Experiences.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
April 01, 2022 - Measures From the CAHPS Item Set for Children with Chronic Conditions
Parents' Experiences … Their Child's Care
CC1 Had questions answered by child's doctors or health providers
Parents' Experiences … pros and cons of choices
CC4 Child’s doctor asked which choice was best for child
Parents’ Experiences … doctor's office, or clinic to coordinate child's care among different providers or services
Parents’ Experiences … to get special therapy for child
CC15 Easy to get treatment or counseling for child
Parents' Experiences
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preventiveservices.ahrq.gov/sops/events/webinars/hospital-survey-workplace-safety-052324.html
April 01, 2024 - SOPS Webcasts
Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences … Contact SOPS
Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences … 2024
Internet Citation: Using AHRQ’s SOPS® Hospital Survey and Workplace Safety Item Set: Experiences
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/effects-costs-enrollees-vonglahn-20120101-transcript.pdf
January 23, 2012 - The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer … release date 1/1/12 www.talkingquality.ahrq.gov
The Effects of Out-of-Pocket Costs on
Enrollees’ Experiences … We better understand now that it’s
masking differences in members’ experiences. … That it’s important to understand that people who are
having these experiences of paying claims and … But also, because it’s more
discreet, that you’re picking up a signal about people’s experiences when
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preventiveservices.ahrq.gov/cahps/about-cahps/index.html
April 01, 2024 - patient experience and develop surveys that ask consumers and patients to report on and evaluate their experiences … results, reporting survey results to interested audiences, and using the results to improve patients' experiences … CAHPS surveys enable organizations to systematically ask patients about their experiences with healthcare … surveys and related documentation are free to anyone who wants to use these surveys to assess patients' experiences … numerous articles about the development of CAHPS surveys and their use as a tool for assessing patients' experiences
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preventiveservices.ahrq.gov/cahps/surveys-guidance/american-indian/index.html
May 01, 2022 - Survey is a standardized questionnaire that asks adult American Indians to report on and rate their experiences … The survey's purpose is to assess patients' experiences with tribal outpatient clinics or other clinics … To capture information about patients' experiences in domains not addressed by this survey, users may … AHRQ) and RAND Corporation developed a survey instrument that would allow the CNHS to assess patients' experiences
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preventiveservices.ahrq.gov/news/sops-webinar.html
April 01, 2024 - 23: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set: Experiences … 23: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set: Experiences … 23: Using AHRQ’s Surveys on Patient Safety Culture® Hospital Survey and Workplace Safety Item Set: Experiences
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preventiveservices.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person … Clinician & Group Survey 3.0—asks about experiences in the last 6 months. … This survey does not ask about experiences with care delivered through asynchronous methods, such as … This reference period allows respondents to consider multiple experiences with care when answering the … The Child Survey asks parents or guardians about the healthcare experiences of children 17 and younger
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preventiveservices.ahrq.gov/cahps/item-sets/index.html
April 01, 2024 - For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experiences … A user of the Health Plan Survey may want to ask enrollees about their experiences with interpreter services … For example, supplemental items ask about experiences with claims processing, health information technology … Obtaining more information about different types of experiences. … Gathering information about the experiences of a specific population.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/index.html
April 01, 2022 - The Item Set for Children with Chronic Conditions is an extensive set of items that assess the experiences … It allows sponsors to compare the experiences of children with special health care needs with those of … It consists of two types of questions:
A set of supplemental questions regarding the health care experiences … This will allow you to identify the ways in which the experiences and perceptions of these two groups
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Experiences from the Frontline
Home The Program This … Report Case Studies Toolkit Definitions
AHRQ SAFETY PROGRAM
FOR PERINATAL CARE:
EXPERIENCES FROM … This
report describes implementation experiences of several L&D units that successfully
implemented … The
national implementation team has captured these experiences through visits to these
organizations … Building on prior experiences.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - AHRQ Safety Program for Perinatal Care: Experiences from the Frontline
Home The Program This … Report Case Studies Toolkit Definitions
AHRQ SAFETY PROGRAM
FOR PERINATAL CARE:
EXPERIENCES FROM … This
report describes implementation experiences of several L&D units that successfully
implemented … The
national implementation team has captured these experiences through visits to these
organizations … Building on prior experiences.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/index.html
August 01, 2023 - CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple … Some CAHPS surveys ask about patients' experiences with healthcare providers, such as doctors, clinics … Other surveys ask enrollees about their experiences with health plans and related programs. … Finally, several surveys ask about experiences with care delivered in facilities, including hospitals
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preventiveservices.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - This survey asks about the experiences of long-stay residents (more than 100 days) currently living in … This survey asks about the experiences of residents recently discharged from nursing homes after short … Family Member Survey
This survey asks respondents to report on their own experiences (not the resident's