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pcmh.ahrq.gov/cahps/about-cahps/25timeline.html
April 01, 2024 - Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients can measure their experiences … AHRQ’s first standardized survey collects information on enrollees’ experiences with health plans . … HCAHPS is the first national, standardized, and publicly reported survey of patients' experiences with … The Clinician & Group Survey assesses patients' experiences in physician offices and medical groups … The PCMH item set assesses patients’ experiences in practices serving as medical homes.
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - story from the parents and guardians of hospitalized children about the important aspects of their experiences … Study participants responded to a survey about their child’s hospitalization experiences either online … The analysis was focused on:
The scope of experiences reported in response to the six narrative survey … Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care. … Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care.
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pcmh.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - Contact CAHPS
CAHPS Hospice Survey
The CAHPS Hospice Survey assesses the experiences … Its purpose is to:
Provide a source of information on patient/caregiver experiences that can be publicly … A systematic review of the peer-reviewed literature on experiences with end-of-life care identified 87 … To further inform the development of new survey content to assess experiences with hospice care, the … team conducted semi-structured one-on-one interviews and a focus group with people who had recent experiences
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pcmh.ahrq.gov/cahps/surveys-guidance/hospital/about/child_hp_survey.html
February 01, 2024 - CAHPS Child Hospital Survey
The CAHPS Child Hospital Survey (Child HCAHPS) assesses the experiences … It complements the Adult Hospital Survey, which asks adult inpatients about their experiences. … Survey
The main purpose of the Child Hospital Survey is to address the need to assess and improve the experiences … with their child’s inpatient care, including:
Experiences that went well. … Experiences that could have been better.
How clinicians and staff interacted with the child.
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
December 01, 2023 - questions that prompt survey respondents to tell a clear and detailed story about their healthcare experiences … Over the last decade, there has been a tremendous growth in user-generated content about healthcare experiences … nor a full account of those experiences. … support health care organizations in eliciting short, salient narratives from patients about their experiences … Balance: They reflect both positive and negative aspects in proportion to each patient's experiences
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pcmh.ahrq.gov/cahps/surveys-guidance/american-indian/index.html
May 01, 2022 - Survey is a standardized questionnaire that asks adult American Indians to report on and rate their experiences … The survey's purpose is to assess patients' experiences with tribal outpatient clinics or other clinics … To capture information about patients' experiences in domains not addressed by this survey, users may … AHRQ) and RAND Corporation developed a survey instrument that would allow the CNHS to assess patients' experiences
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pcmh.ahrq.gov/cahps/bibliography/index.html
March 05, 2024 - Narrative comments about pediatric inpatient experiences yield substantial information beyond answers … Narrative comments about pediatric inpatient experiences yield substantial information beyond answers … Racial/ethnic disparities in the association between patient care experiences and receipt of initial … Changes in Patient Experiences of Hospital Care During the COVID-19 Pandemic. … Association of Hospice Profit Status With Family Caregivers' Reported Care Experiences.
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pcmh.ahrq.gov/cahps/about-cahps/index.html
April 01, 2024 - patient experience and develop surveys that ask consumers and patients to report on and evaluate their experiences … results, reporting survey results to interested audiences, and using the results to improve patients' experiences … CAHPS surveys enable organizations to systematically ask patients about their experiences with healthcare … surveys and related documentation are free to anyone who wants to use these surveys to assess patients' experiences … numerous articles about the development of CAHPS surveys and their use as a tool for assessing patients' experiences
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
November 01, 2023 - parent or guardian of children who have been recently hospitalized to provide detailed feedback on their experiences … The items in the set cover the following topics:
Experiences that went well. … Experiences that could have been better.
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pcmh.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - Does patient experience differ by patient-provider language concordance, i.e., comparing experiences … Patients with negative health care experiences generate the most actionable and creative ideas across … Coaching improved care experiences for English-preferring patients but the evidence does not indicate … Usefulness of Child HCAHPS Survey Data for Improving Inpatient Pediatric Care Experiences. … A Review of Best Practices for Monitoring and Improving Inpatient Pediatric Patient Experiences.
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pcmh.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - This survey asks about the experiences of long-stay residents (more than 100 days) currently living in … This survey asks about the experiences of residents recently discharged from nursing homes after short … Family Member Survey
This survey asks respondents to report on their own experiences (not the resident's
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pcmh.ahrq.gov/cahps/surveys-guidance/index.html
August 01, 2023 - CAHPS surveys ask patients to report on their experiences with a range of healthcare services at multiple … Some CAHPS surveys ask about patients' experiences with healthcare providers, such as doctors, clinics … Other surveys ask enrollees about their experiences with health plans and related programs. … Finally, several surveys ask about experiences with care delivered in facilities, including hospitals
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pcmh.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person … Clinician & Group Survey 3.0—asks about experiences in the last 6 months. … This survey does not ask about experiences with care delivered through asynchronous methods, such as … This reference period allows respondents to consider multiple experiences with care when answering the … The Child Survey asks parents or guardians about the healthcare experiences of children 17 and younger
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pcmh.ahrq.gov/cahps/surveys-guidance/echo/index.html
May 01, 2022 - Experience of Care and Health Outcomes (ECHO) Survey, which was released in 2003 and is focused on the experiences … or CAHPS Clinician & Group Survey can add a short set of six question to ask respondents about their experiences … CAHPS ® Experience of Care and Health Outcomes (ECHO) Survey asks health plan enrollees about their experiences … MB)—The MCO Survey asks enrollees about treatment, counseling, and administrative services, such as experiences
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pcmh.ahrq.gov/cahps/item-sets/index.html
April 01, 2024 - For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experiences … A user of the Health Plan Survey may want to ask enrollees about their experiences with interpreter services … For example, supplemental items ask about experiences with claims processing, health information technology … Obtaining more information about different types of experiences. … Gathering information about the experiences of a specific population.
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pcmh.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/stories.html
July 01, 2023 - the Toolkit
Toolkit for Improving Perinatal Safety
"AHRQ Safety Program for Perinatal Care: Experiences … From the Frontline" describes the implementation experiences of five labor and delivery (L&D) units … AHRQ Safety Program for Perinatal Care: Experiences From the Frontline
Full color (PDF, 1.67 MB).
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pcmh.ahrq.gov/cahps/news-and-events/events/20150122/webcast_01_22_15.html
April 01, 2023 - This survey assesses the experiences of pediatric patients and their parents or guardians with inpatient … by the Center of Excellence for Pediatric Quality Measurement at Boston Children's Hospital and the experiences
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
November 01, 2021 - Any primary care practice that is interested in a more comprehensive assessment of their patients’ experiences … FAQs about the PCMH Item Set
How does the CAHPS PCMH Item Set address patients' experiences with the … of the care team rather than the individual provider, some questions in the PCMH Item Set ask about experiences … improve the usefulness of the CAHPS Clinician & Group 12-Month Survey as a tool for assessing patients' experiences
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pcmh.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
November 01, 2023 - The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people 18 and older about their experiences … Interpreter services —These items assess patients' experiences with interpreter services in hospitals … with the Agency for Healthcare Research and Quality (AHRQ) to develop and test a survey of patients' experiences
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Q3 Now we'd like to focus on anything that has gone
well in your experiences in the last 12 months with … What has gone well in your experiences with this
provider and their staff in the last 6 months? … Q4 Next, we'd like to focus on any experiences in the
last 12 months with your provider and the staff … Was there anything you wish had gone differently in
your experiences with this provider and their staff … • Narrative data collected as part of our experiment at NewYork-Presbyterian allow us to see how
experiences