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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
January 01, 2019 - Fry, Slide 13
To begin with, what is patient experience? … It's important to distinguish
patient experience because what patient experience is getting at is really … Fry, Slide 16
Why is it important to measure patient experience? … There is
rather a whole suite of surveys that assess patient experience. … Then finally to employ targeted strategies to improve the patients' experience.
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
March 01, 2015 - Focus of the Measure
Research shows that patient- and family-centered care, as measured by patient experience … It allows for meaningful comparison of pediatric inpatient
experience of care across hospitals nationwide … ● Testing showed that hospitals are very interested in having a pediatric-specific inpatient experience … Caveats
● Assessments of patient experience can only address aspects of care for which parents are … Hospital survey shows improvements in patient experience.
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psnet.ahrq.gov/node/47961/psn-pdf
January 01, 2021 - Patient and physician experience with interhospital
transfer: a qualitative study. … Patient and Physician Experience with Interhospital Transfer: A
Qualitative Study. … https://psnet.ahrq.gov/issue/patient-and-physician-experience-interhospital-transfer-qualitative-study … https://psnet.ahrq.gov/issue/patient-and-physician-experience-interhospital-transfer-qualitative-study
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table31.html
March 01, 2013 - Outcome Domains
Patient experience.
Cost/efficiency.
Delivery of service. … Clinician experience.
Community resource experience.
Cost/efficiency. … Patient experience.
Cost/efficiency.
Delivery of service.
Patient-centeredness.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/christopher_sellers.pdf
January 01, 2014 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
AL CHIP’s Experience … Maintain internal call-center capacities
• Maintain deep and broad collaborations
• Monitor consumer’s experience … continuously
• Monitor consumer’s experience variously
33
AL CHIP’s Experience with Consumer Assessment
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psnet.ahrq.gov/node/47906/psn-pdf
August 21, 2019 - Creating a just culture: the Ottawa Hospital's experience. … Creating a Just Culture: The Ottawa Hospital's experience. … https://psnet.ahrq.gov/issue/creating-just-culture-ottawa-hospitals-experience
The just culture paradigm … https://psnet.ahrq.gov/issue/creating-just-culture-ottawa-hospitals-experience
https://psnet.ahrq.gov
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psnet.ahrq.gov/node/73372/psn-pdf
June 09, 2021 - Impact of COVID-19 on inpatient clinical emergencies: a
single-center experience. … Impact of COVID-19 on inpatient clinical emergencies: a single-
center experience. … https://psnet.ahrq.gov/issue/impact-covid-19-inpatient-clinical-emergencies-single-center-experience … https://psnet.ahrq.gov/issue/impact-covid-19-inpatient-clinical-emergencies-single-center-experience
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psnet.ahrq.gov/node/73463/psn-pdf
July 07, 2021 - Structural racism and the COVID-19 experience in the
United States. … Structural racism and the COVID-19 experience in the United
States. … https://psnet.ahrq.gov/issue/structural-racism-and-covid-19-experience-united-states
The COVID-19 pandemic … https://psnet.ahrq.gov/issue/structural-racism-and-covid-19-experience-united-states
https://psnet.ahrq.gov
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psnet.ahrq.gov/issue/coping-and-recovery-surgical-residents-after-adverse-events-second-victim-phenomenon
July 11, 2012 - Some clinicians experience profound emotional distress following an adverse event, known as the “ second … February 6, 2019
Validation of the second victim experience and support tool-revised … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … victim experiences and supportive resources in pediatric clinical specialties using the second victim experience … March 23, 2022
View More
Related Resources
Learning from experience
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digital.ahrq.gov/ahrq-funded-projects/bedside-notes-multicenter-trial-improve-family-clinical-note-access-and
September 30, 2024 - hospitalization can increase access to trusted health information, improve caregivers’ overall hospital experience … Health Care Theme
Patient Engagement
Patient Safety
Hospitalized children experience … been associated with a more than tenfold increase in caregiver access to notes and improved hospital experience … Evaluate the effectiveness of note access to improve caregiver engagement, overall inpatient experience … the researchers hypothesize that improving caregivers access to clinical notes will enhance hospital experience
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psnet.ahrq.gov/issue/rapid-expansion-healing-emotional-lives-peers-program-during-covid-19-second-victim-peer
June 05, 2024 - Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … and Support Tool Survey
December 23, 2020
Understanding the second victim experience … May 19, 2021
Use of the revised second victim experience and support tool to examine … January 31, 2024
Validation and use of the Second Victim Experience and Support Tool … December 20, 2023
Use of the revised second victim experience and support tool to examine
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psnet.ahrq.gov/node/73312/psn-pdf
May 26, 2021 - Healthcare professionals experience of psychological
safety, voice, and silence. … Healthcare professionals experience of psychological safety, voice,
and silence. … https://psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence … https://psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence
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psnet.ahrq.gov/node/838069/psn-pdf
September 14, 2022 - Experience of learning from everyday work in daily safety
huddles: a multi-method study. … Experience of learning from everyday work in daily safety huddles—a multi-
method study. … https://psnet.ahrq.gov/issue/experience-learning-everyday-work-daily-safety-huddles-multi-method-study … https://psnet.ahrq.gov/issue/experience-learning-everyday-work-daily-safety-huddles-multi-method-study
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psnet.ahrq.gov/node/73616/psn-pdf
August 18, 2021 - Do Black and White Patients Experience Similar Rates of
Adverse Safety Events at the Same Hospital? … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events-same-hospital … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events-same-hospital
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www.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
July 01, 2018 - coherent manner with standardized measures of physician quality, including CAHPS measures of patient experience … we collect comments that are representative, well-balanced, and aligned with the aspects of patient experience … " Consumer Response to Patient Experience Measures in Complex Information Environments " by Schlesinger … " England’s Experience Incorporating 'Anecdotal' Reports From Consumers Into Their National Reporting
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - with Nurses
The next questions ask about your child’s
experience during this hospital stay. … You will be
asked about your own experience during this
hospital stay in later questions.
8. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … with Nurses
Your Child’s Experience with Doctors
Your Experience with Nurses
Your Experience with
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - with Nurses
The next questions ask about your child’s
experience during this hospital stay. … You will be
asked about your own experience during this
hospital stay in later questions.
8. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … with Nurses
Your Child’s Experience with Doctors
Your Experience with Nurses
Your Experience with
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psnet.ahrq.gov/issue/importance-prevention-and-early-intervention-adverse-events-pediatric-cardiac-catheterization
March 24, 2019 - early intervention of adverse events in pediatric cardiac catheterization: a review of three years of experience … early intervention of adverse events in pediatric cardiac catheterization: a review of three years of experience … early intervention of adverse events in pediatric cardiac catheterization: a review of three years of experience … allergy alert overrides in electronic health records: an observational retrospective study of a decade of experience … as an effective mechanism in preventing infection caused by accompanying caregivers during COVID-19-experience
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/index.html
June 01, 2010 - Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Tested Experience Measures
Table A.V.3a. … Tested Experience Measures Meeting Threshold Criteria
Table A.V.3b.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
January 22, 2015 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS:
A New Experience of Care Survey … Healthcare Providers and
Systems Hospital Survey − Child Version (Child HCAHPS)
15
Patient Experience … Measurement
• Patient experience measures cover
aspects of care:
– That patients value
– That … within
hospital, and 23% general hospitals
18
19
Final Child HCAHPS Survey
39 patient
experience … of Care Survey
Outline
Pediatric Quality Measures Program
Patient Experience Measurement
Child