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psnet.ahrq.gov/issue/factors-influencing-second-victim-experiences-and-support-needs-obgyn-and-pediatric
January 31, 2024 - Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … November 3, 2021
Understanding the second victim experience among multidisciplinary providers … May 19, 2021
Use of the revised second victim experience and support tool to examine … July 21, 2021
Understanding the second victim experience among multidisciplinary providers … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience
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psnet.ahrq.gov/issue/rapid-response-teams-and-failure-rescue-one-communitys-experience
March 14, 2022 - Study
Rapid response teams and failure to rescue: one community's experience. … Rapid response teams and failure to rescue: one community's experience. … Rapid response teams and failure to rescue: one community's experience.
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psnet.ahrq.gov/issue/patient-and-physician-experience-interhospital-transfer-qualitative-study
April 12, 2023 - Study
Patient and physician experience with interhospital transfer: a qualitative … Patient and Physician Experience with Interhospital Transfer: A Qualitative Study. … Patient and Physician Experience with Interhospital Transfer: A Qualitative Study.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/health-it-survey-compendium/telemedicine-and-non-telemedicine-visit
January 01, 2023 - Telemedicine and Non-Telemedicine Visit Experience Interview Guides
This is an interview … Survey Document
Telemedicine and Non-Telemedicine Visit Experience Interview Guides
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psnet.ahrq.gov/node/73372/psn-pdf
June 09, 2021 - Impact of COVID-19 on inpatient clinical emergencies: a
single-center experience. … Impact of COVID-19 on inpatient clinical emergencies: a single-
center experience. … https://psnet.ahrq.gov/issue/impact-covid-19-inpatient-clinical-emergencies-single-center-experience … https://psnet.ahrq.gov/issue/impact-covid-19-inpatient-clinical-emergencies-single-center-experience
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psnet.ahrq.gov/node/73463/psn-pdf
July 07, 2021 - Structural racism and the COVID-19 experience in the
United States. … Structural racism and the COVID-19 experience in the United
States. … https://psnet.ahrq.gov/issue/structural-racism-and-covid-19-experience-united-states
The COVID-19 pandemic … https://psnet.ahrq.gov/issue/structural-racism-and-covid-19-experience-united-states
https://psnet.ahrq.gov
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - rigorous as the CAHPS closed-ended questions that are used to gather
standardized data on patient experience … Journal of Patient Experience 2017. … Consumer response to patient experience
measures in complex information environments. … It is also possible to use the Elicitation Protocol with other patient
experience surveys that gather … However, because the Elicitation Protocol was designed to ask about patient
experience in an ambulatory
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psnet.ahrq.gov/issue/statewide-voluntary-patient-safety-initiative-georgia-experience
October 04, 2011 - Commentary
A statewide voluntary patient safety initiative: the Georgia experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
September 01, 2015 - sort doctors by level of
performance on quality measures, filter doctors based on gender or years of experience … After “choosing” a doctor, participants complete a survey about
their experience using the Web site, … is tagged with keywords to call attention to the content that overlaps with the aspects of patient
experience … Consumer response to patient experience measures in complex
information environments. … is tagged with keywords to call attention to the content that overlaps with the aspects of patient experience
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psnet.ahrq.gov/node/838069/psn-pdf
September 14, 2022 - Experience of learning from everyday work in daily safety
huddles: a multi-method study. … Experience of learning from everyday work in daily safety huddles—a multi-
method study. … https://psnet.ahrq.gov/issue/experience-learning-everyday-work-daily-safety-huddles-multi-method-study … https://psnet.ahrq.gov/issue/experience-learning-everyday-work-daily-safety-huddles-multi-method-study
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psnet.ahrq.gov/node/73616/psn-pdf
August 18, 2021 - Do Black and White Patients Experience Similar Rates of
Adverse Safety Events at the Same Hospital? … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events-same-hospital … https://psnet.ahrq.gov/issue/do-black-and-white-patients-experience-similar-rates-adverse-safety-events-same-hospital
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psnet.ahrq.gov/node/73312/psn-pdf
May 26, 2021 - Healthcare professionals experience of psychological
safety, voice, and silence. … Healthcare professionals experience of psychological safety, voice,
and silence. … https://psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence … https://psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table31.html
March 01, 2013 - Outcome Domains
Patient experience.
Cost/efficiency.
Delivery of service. … Clinician experience.
Community resource experience.
Cost/efficiency. … Patient experience.
Cost/efficiency.
Delivery of service.
Patient-centeredness.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/christopher_sellers.pdf
January 01, 2014 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
AL CHIP’s Experience … Maintain internal call-center capacities
• Maintain deep and broad collaborations
• Monitor consumer’s experience … continuously
• Monitor consumer’s experience variously
33
AL CHIP’s Experience with Consumer Assessment
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - Our first podcast looked at the
value of improving patient experience. … Having a positive organizational culture is important not just for patient experience but for all areas … Whenever I say that we studied the Registry of Motor Vehicles for patient experience, people
laugh at … We want them to have as good an experience as they can. … Slide 17
I want to talk briefly about people; you can’t have a great patient experience without great
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www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
March 01, 2015 - Focus of the Measure
Research shows that patient- and family-centered care, as measured by patient experience … It allows for meaningful comparison of pediatric inpatient
experience of care across hospitals nationwide … ● Testing showed that hospitals are very interested in having a pediatric-specific inpatient experience … Caveats
● Assessments of patient experience can only address aspects of care for which parents are … Hospital survey shows improvements in patient experience.
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psnet.ahrq.gov/issue/coping-and-recovery-surgical-residents-after-adverse-events-second-victim-phenomenon
July 11, 2012 - Some clinicians experience profound emotional distress following an adverse event, known as the “ second … February 6, 2019
Validation of the second victim experience and support tool-revised … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … victim experiences and supportive resources in pediatric clinical specialties using the second victim experience … March 23, 2022
View More
Related Resources
Learning from experience
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digital.ahrq.gov/ahrq-funded-projects/bedside-notes-multicenter-trial-improve-family-clinical-note-access-and
September 30, 2024 - hospitalization can increase access to trusted health information, improve caregivers’ overall hospital experience … Health Care Theme
Patient Engagement
Patient Safety
Hospitalized children experience … been associated with a more than tenfold increase in caregiver access to notes and improved hospital experience … Evaluate the effectiveness of note access to improve caregiver engagement, overall inpatient experience … the researchers hypothesize that improving caregivers access to clinical notes will enhance hospital experience
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psnet.ahrq.gov/issue/rapid-expansion-healing-emotional-lives-peers-program-during-covid-19-second-victim-peer
June 05, 2024 - Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … and Support Tool Survey
December 23, 2020
Understanding the second victim experience … May 19, 2021
Use of the revised second victim experience and support tool to examine … January 31, 2024
Validation and use of the Second Victim Experience and Support Tool … December 20, 2023
Use of the revised second victim experience and support tool to examine
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
January 01, 2019 - Fry, Slide 13
To begin with, what is patient experience? … It's important to distinguish
patient experience because what patient experience is getting at is really … Fry, Slide 16
Why is it important to measure patient experience? … There is
rather a whole suite of surveys that assess patient experience. … Then finally to employ targeted strategies to improve the patients' experience.