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psnet.ahrq.gov/node/848039/psn-pdf
April 26, 2023 - Use of the revised second victim experience and support
tool to examine second victim experiences of … Use of the revised second victim experience and support tool
to examine second victim experiences of … https://psnet.ahrq.gov/issue/use-revised-second-victim-experience-and-support-tool-examine-second-
victim-experiences … After unanticipated adverse events, healthcare providers may experience negative emotions, such as … sadness, anxiety, or anger, sometimes referred to as the "second victim" experience (SVE).
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psnet.ahrq.gov/issue/association-between-language-use-and-icu-transfer-and-serious-adverse-events-hospitalized
May 18, 2022 - between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … May 18, 2022
Do medical inpatients who report poor service quality experience more adverse … May 19, 2021
The effects of rudeness, experience, and perspective-taking on challenging
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psnet.ahrq.gov/issue/do-medical-inpatients-who-report-poor-service-quality-experience-more-adverse-events-and
July 14, 2021 - Classic
Do medical inpatients who report poor service quality experience … Do medical inpatients who report poor service quality experience more adverse events and medical errors … Do medical inpatients who report poor service quality experience more adverse events and medical errors … June 16, 2010
The woman who cried pain: do sex-based disparities still exist in the experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience
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psnet.ahrq.gov/issue/experience-hospital-initiated-medication-changes-older-people-multimorbidity-multicentre
August 18, 2021 - Study
Experience of hospital-initiated medication changes in older people with multimorbidity … Experience of hospital-initiated medication changes in older people with multimorbidity: a multicentre … Experience of hospital-initiated medication changes in older people with multimorbidity: a multicentre … A mixed-methods study with a focus on user experience. … 2021
Drug-drug interactions and prescription appropriateness at hospital discharge: experience
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psnet.ahrq.gov/issue/one-intensive-care-nurserys-experience-enhancing-patient-safety
June 21, 2006 - Commentary
One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … April 6, 2011
The nurses' experience of barriers to safe practice in the neonatal intensive
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv1b.html
June 01, 2010 - Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Degree to which consumers experience an increased level of functioning
Commission on Accreditation … Maine Consumer Experience Survey
3
4
3
3
13
Nonelderly adults with physical disabilities … Survey derived in part from Participant Experience Survey.
III. … Unmet demand for employment, day program, or volunteer work
Participant Experience Survey
4
5
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psnet.ahrq.gov/node/866350/psn-pdf
July 24, 2024 - Living with the aftermath: the second victim experience
among certified registered nurse anesthetists … Living with the aftermath: the second victim experience among
certified registered nurse anesthetists … https://psnet.ahrq.gov/issue/living-aftermath-second-victim-experience-among-certified-registered-nurse … -
anesthetists
Many healthcare staff who are involved in an adverse event may experience negative physical … https://psnet.ahrq.gov/issue/living-aftermath-second-victim-experience-among-certified-registered-nurse-anesthetists
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - ► CAHPS Experience of Care and Health Outcomes (ECHO) Survey
► Supplemental items on access to mental … Synthesized into
Experience of Care and Health Outcomes (ECHO) survey
2000 Cognitive testing of ECHO … survey
2002 Field test of ECHO trademarked by AHRQ
2007 Endorsed by the National Quality Forum
13
Experience … of Care &
Health Outcomes (ECHO) Survey
►Collects patient experience information and
information … Presentation
Overview of CAHPS Mental Health Surveys
Early History of CAHPS Mental Health Care Surveys
Experience
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psnet.ahrq.gov/issue/peoples-experiences-diagnosis
June 17, 2014 - Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience
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psnet.ahrq.gov/node/72474/psn-pdf
January 01, 2021 - Associations of physicians’ prescribing experience, work
hours, and workload with prescription errors … Associations of physicians’ prescribing experience, work
hours, and workload with prescription errors … https://psnet.ahrq.gov/issue/associations-physicians-prescribing-experience-work-hours-and-workload- … medication prescribing errors and a physician’s workload, successive work shifts, and
prescribing experience … CDSS) in acute care settings (excluding intensive care units) and found that
longer hours and less experience
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psnet.ahrq.gov/node/865335/psn-pdf
March 27, 2024 - The impact of digital hospitals on patient and clinician
experience: systematic review and qualitative … The impact of digital hospitals on patient and clinician experience:
systematic review and qualitative … https://psnet.ahrq.gov/issue/impact-digital-hospitals-patient-and-clinician-experience-systematic-review … This
review describes patient and clinician experience with digital hospitals (i.e., EHR). … https://psnet.ahrq.gov/issue/impact-digital-hospitals-patient-and-clinician-experience-systematic-review-and-qualitative
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psnet.ahrq.gov/node/853074/psn-pdf
February 06, 2024 - Patient Experience, Patient Safety, and Provider Well-
Being: Associations and Paths for Quality Improvement … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and … discussed how Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide
patient experience … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and-paths-quality … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and-paths-quality
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psnet.ahrq.gov/node/855097/psn-pdf
November 08, 2023 - Use of the Second Victim Experience and Support Tool
(SVEST) to assess the impact of a departmental … https://psnet.ahrq.gov/issue/use-second-victim-experience-and-support-tool-svest-assess-impact-
departmental-peer-support … Providers involved in patient safety incidents can experience adverse psychological and physiological … This study used the Second Victim
Experience and Support Tool (SVEST) to evaluate the impact of a peer … https://psnet.ahrq.gov/issue/use-second-victim-experience-and-support-tool-svest-assess-impact-departmental-peer-support
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples
Patient Experience … Providers
► Clinician & Group
► Hospice
► Home Health Care
► Surgical Care
► American Indian
Patient Experience … ► Hospital
► In-Center Hemodialysis
► Nursing Home
► Outpatient and Ambulatory Surgery
Patient Experience … with Condition-
Specific Care
► Cancer Care
► Mental Health Care
Enrollee Experience with Health … the COVID-19 pandemic
• Need to assess changes in healthcare delivery
• Monitor impact on patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient
Experience
6. … Strategies for Improving Patient Experience
11
www.cahps.ahrq.gov
• Open Access Scheduling for … Reminder Systems for Preventive
Services and Immunizations
12
Strategies for Improving Patient Experience … www.cahps.ahrq.gov
Today’s Speakers
• Karen Posey, VP, Enterprise Strategy &
Consumer Experience
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psnet.ahrq.gov/node/862133/psn-pdf
February 07, 2024 - Longer work experience and age associated with safety
attitudes in operating room nurses: an online … Longer work experience and age associated with safety attitudes
in operating room nurses: an online … https://psnet.ahrq.gov/issue/longer-work-experience-and-age-associated-safety-attitudes-operating-room … e.g., safety climate, job satisfaction,
stress) increased with older nurse age and years of nursing experience … https://psnet.ahrq.gov/issue/longer-work-experience-and-age-associated-safety-attitudes-operating-room-nurses-online-cross
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - CHILD HCAHPS SURVEY
Sara Toomey, MD, MPhil, MPH, MSc
Chief Safety and Quality Officer, SVP
Chief Experience … Impacting the Patient’s Experience in a Children’s Hospital Using
a Communication Bundle Strategy. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds.
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psnet.ahrq.gov/node/850168/psn-pdf
June 07, 2023 - Home health agency patient experience measures and
their relationship to Joint Commission accreditation … Home health agency patient experience measures and their
relationship to Joint Commission accreditation … https://psnet.ahrq.gov/issue/home-health-agency-patient-experience-measures-and-their-relationship-joint … identified significant associations between Joint Commission accreditation and measures of patient
experience … https://psnet.ahrq.gov/issue/home-health-agency-patient-experience-measures-and-their-relationship-joint-commission
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psnet.ahrq.gov/node/72779/psn-pdf
February 24, 2021 - Implementation of simulation training during the COVID-
19 pandemic: a New York hospital experience. … Implementation of simulation training during the COVID-19 pandemic: a New York
hospital experience. … psnet.ahrq.gov/issue/implementation-simulation-training-during-covid-19-pandemic-new-york-
hospital-experience … This article describes one hospital’s
experience implementing simulation training during the COVID-19 … /psnet.ahrq.gov/issue/implementation-simulation-training-during-covid-19-pandemic-new-york-hospital-experience
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psnet.ahrq.gov/node/73683/psn-pdf
September 08, 2021 - Why and how to approach user experience in safety-
critical domains: the example of health care. … Why and how to approach user experience in safety-critical
domains: the example of health care. … https://psnet.ahrq.gov/issue/why-and-how-approach-user-experience-safety-critical-domains-example-
health-care … They provide a theoretical foundation for considering user experience in healthcare. … https://psnet.ahrq.gov/issue/why-and-how-approach-user-experience-safety-critical-domains-example-health-care