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psnet.ahrq.gov/issue/peoples-experiences-diagnosis
June 17, 2014 - Centered I-PASS (Family-Centered Communication Program to Reduce Medical Errors and Improve Family Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - The current goals of the CAHPS program are to:
■ Promote a deeper understanding of patient
experience … https://www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
2
Enrollee Experience With Health … With Condition-Specific
Care
■ Cancer Care Survey
■ Mental Health Care Survey
Patient Experience … CAHPS survey findings are used to monitor
and drive improvements in patient experience with
care and … The VHA and
DOD use the CAHPS Clinician & Group Survey
and HCAHPS to assess patient experience in
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
January 01, 2022 - The presentation then focused on the challenges to each
requirement for improving patient experience … and engagement; neither is the usefulness of the comments alone enough to
improve staff experience … Use of Narratives in Experience-Based Co-Design
Bev Fitzsimons, Chief Executive, The Point of Care … In Bev’s team’s experience, people are generally
happy to be asked to share their stories. … They also have a chief
experience officer who provides counseling for clinicians.
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www.ahrq.gov/sites/default/files/2025-07/weinger3-report.pdf
January 01, 2025 - The 102 participants were 55% male, 38±8 years old, had 8±7 years of clinical experience. … Prior crisis
management experience, but not prior clinical or simulation experience, was associated … , particularly experience with
challenging clinical situations. … At the end
of the study day, participants completed another eSurvey about their CI experience. … domains: clinical practice attributes, crisis
management experience, and simulation experience.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.docx
June 02, 2025 - I think you may have great ideas about how we can improve the health care experience for patients and … I think you may have great ideas about how we can improve the health care experience for patients and … Sincerely,
Patient and family advisors help us by:
Sharing stories about their hospital experience … Advisors (Tool 2)
Patient and family advisors help us by:
Sharing stories about their hospital experience
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
June 02, 2025 - I think you may have great ideas about how we can
improve the health care experience for patients and … I think you may have great ideas about how we can
improve the health care experience for patients and … Sincerely,
Patient and family advisors help
us by:
• Sharing stories about their hospital experience … Insert Web site]
Patient and family advisors help
us by:
• Sharing stories about their hospital experience
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psnet.ahrq.gov/node/72474/psn-pdf
January 01, 2021 - Associations of physicians’ prescribing experience, work
hours, and workload with prescription errors … Associations of physicians’ prescribing experience, work
hours, and workload with prescription errors … https://psnet.ahrq.gov/issue/associations-physicians-prescribing-experience-work-hours-and-workload- … medication prescribing errors and a physician’s workload, successive work shifts, and
prescribing experience … CDSS) in acute care settings (excluding intensive care units) and found that
longer hours and less experience
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psnet.ahrq.gov/node/862133/psn-pdf
February 07, 2024 - Longer work experience and age associated with safety
attitudes in operating room nurses: an online … Longer work experience and age associated with safety attitudes
in operating room nurses: an online … https://psnet.ahrq.gov/issue/longer-work-experience-and-age-associated-safety-attitudes-operating-room … e.g., safety climate, job satisfaction,
stress) increased with older nurse age and years of nursing experience … https://psnet.ahrq.gov/issue/longer-work-experience-and-age-associated-safety-attitudes-operating-room-nurses-online-cross
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psnet.ahrq.gov/node/853074/psn-pdf
February 06, 2024 - Patient Experience, Patient Safety, and Provider Well-
Being: Associations and Paths for Quality Improvement … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and … discussed how Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide
patient experience … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and-paths-quality … https://psnet.ahrq.gov/issue/patient-experience-patient-safety-and-provider-well-being-associations-and-paths-quality
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psnet.ahrq.gov/node/854246/psn-pdf
October 04, 2023 - Inpatient EHR user experience and hospital EHR safety
performance. … Inpatient EHR user experience and hospital EHR safety
performance. … https://psnet.ahrq.gov/issue/inpatient-ehr-user-experience-and-hospital-ehr-safety-performance
Electronic … Results indicate a positive association
between safety performance and user experience, affirming the … https://psnet.ahrq.gov/issue/inpatient-ehr-user-experience-and-hospital-ehr-safety-performance
https:
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psnet.ahrq.gov/issue/association-between-language-use-and-icu-transfer-and-serious-adverse-events-hospitalized
May 18, 2022 - between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience … May 18, 2022
Do medical inpatients who report poor service quality experience more adverse … May 19, 2021
The effects of rudeness, experience, and perspective-taking on challenging
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psnet.ahrq.gov/issue/experience-hospital-initiated-medication-changes-older-people-multimorbidity-multicentre
August 18, 2021 - Study
Experience of hospital-initiated medication changes in older people with multimorbidity … Experience of hospital-initiated medication changes in older people with multimorbidity: a multicentre … Experience of hospital-initiated medication changes in older people with multimorbidity: a multicentre … A mixed-methods study with a focus on user experience. … 2021
Drug-drug interactions and prescription appropriateness at hospital discharge: experience
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psnet.ahrq.gov/issue/do-medical-inpatients-who-report-poor-service-quality-experience-more-adverse-events-and
July 14, 2021 - Classic
Do medical inpatients who report poor service quality experience … Do medical inpatients who report poor service quality experience more adverse events and medical errors … Do medical inpatients who report poor service quality experience more adverse events and medical errors … June 16, 2010
The woman who cried pain: do sex-based disparities still exist in the experience … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv1b.html
June 01, 2010 - Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Degree to which consumers experience an increased level of functioning
Commission on Accreditation … Maine Consumer Experience Survey
3
4
3
3
13
Nonelderly adults with physical disabilities … Survey derived in part from Participant Experience Survey.
III. … Unmet demand for employment, day program, or volunteer work
Participant Experience Survey
4
5
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - ► CAHPS Experience of Care and Health Outcomes (ECHO) Survey
► Supplemental items on access to mental … Synthesized into
Experience of Care and Health Outcomes (ECHO) survey
2000 Cognitive testing of ECHO … survey
2002 Field test of ECHO trademarked by AHRQ
2007 Endorsed by the National Quality Forum
13
Experience … of Care &
Health Outcomes (ECHO) Survey
►Collects patient experience information and
information … Presentation
Overview of CAHPS Mental Health Surveys
Early History of CAHPS Mental Health Care Surveys
Experience
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023-qdr-appendixb-measure-category-6.pdf
January 01, 2023 - Patient Experience of Care
Appendix Table 6.1.1. … Patient Experience of Care
22
Appendix Table 6.1.7. … Patient Experience of Care
27
Appendix Table 6.1.9. … Patient Experience of Care
30
This measure is a core measure. … Patient Experience of Care
33
Appendix Table 6.1.11.
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www.ahrq.gov/sites/default/files/2025-03/smith2-report.pdf
January 01, 2025 - For instance, how one conceptualizes heart failure changes dramatically with
experience. … Much of what initially required conscious attention becomes
automatic and implicit with experience. … ” (referral to personal
experience) and “symptoms” (participants refer to the symptoms associated with … The word count per transcript steadily increased with experience level. … Faculty rely on their prior experience as an organizing framework, grouping things in ‘nearest
neighbor
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psnet.ahrq.gov/issue/scaling-safety-south-carolina-surgical-safety-checklist-experience
February 07, 2018 - Study
Scaling safety: the South Carolina Surgical Safety Checklist experience. … Scaling Safety: The South Carolina Surgical Safety Checklist Experience. … Scaling Safety: The South Carolina Surgical Safety Checklist Experience. … "Some version, most of the time": the surgical safety checklist, patient safety, and the everyday experience
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psnet.ahrq.gov/issue/one-intensive-care-nurserys-experience-enhancing-patient-safety
June 21, 2006 - Commentary
One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … April 6, 2011
The nurses' experience of barriers to safe practice in the neonatal intensive
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples
Patient Experience … Providers
► Clinician & Group
► Hospice
► Home Health Care
► Surgical Care
► American Indian
Patient Experience … ► Hospital
► In-Center Hemodialysis
► Nursing Home
► Outpatient and Ambulatory Surgery
Patient Experience … with Condition-
Specific Care
► Cancer Care
► Mental Health Care
Enrollee Experience with Health … the COVID-19 pandemic
• Need to assess changes in healthcare delivery
• Monitor impact on patient experience