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psnet.ahrq.gov/node/866639/psn-pdf
September 04, 2024 - Relationship between patient safety culture and patient
experience in hospital settings: a scoping review … Relationship between patient safety culture and patient
experience in hospital settings: a scoping review … https://psnet.ahrq.gov/issue/relationship-between-patient-safety-culture-and-patient-experience-hospital … In this review, positive patient satisfaction/experience was associated with positive staff (but
not … Teamwork and communication were the most influential
factors on patient experience and staff patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - measurement,
improvement, and reporting of patients’ experiences with
their health care
► Patient experience … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … data
−Quality improvement using CAHPS data
►Develops surveys and related materials to assess
patient experience … operates voluntary databases for CAHPS
survey data
10
CAHPS Surveys: Gold standard for patient
experience … measurement
CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - payment
• Recognition and certification
• Research
30
Using CAHPS Surveys
To Improve Patient Experience … information to
pinpoint opportunities and
challenges
Employ targeted strategies
to improve patient
experience … Details
• '-0
higher
performance
special designations ND
♦ highest performance
* patient experience … Datasets:
De-Identified data files
that can help answer
researcher questions
related to patient
experience … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
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psnet.ahrq.gov/node/867338/psn-pdf
December 11, 2024 - Using patient experience surveys to identify potential
diagnostic safety breakdowns: a mixed methods … Using patient experience surveys to identify potential diagnostic
safety breakdowns: a mixed methods … https://psnet.ahrq.gov/issue/using-patient-experience-surveys-identify-potential-diagnostic-safety- … In this study, the free text
of ambulatory patient experience surveys was coded as negative, neutral … Practices may wish to review patient experience surveys
with low scores to assess for diagnostic breakdowns
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psnet.ahrq.gov/issue/risk-perception-labour-ward-mixed-methods-study
June 08, 2022 - mixed-methods study found that risk (characterized as harm, danger, hazards, or uncertainty) is a common experience … Study participants commonly used debriefing as an important practice following a risk experience. … A mixed-methods study with a focus on user experience. … July 21, 2021
Understanding the second victim experience among multidisciplinary providers … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
June 02, 2025 - Patient Experience Specialist for the Ambulatory Care
Network, New York-Presbyterian
New York, NY … practices
Phase One:
– How feasible is the collection of the Elicitation Protocol in routine
patient experience … Is there anything else you would like to share about your
experience? … Is there anything else you would like to share about your experience? … Now we’d like to focus on anything that has gone well in your experience in the last 3
months with your
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Experiences Using Rigorous Methods
Previous Page Next Page
Table of Contents
Patient Experience … Patients’ Diagnostic Experiences Using Rigorous Methods
Learning From Narratives About Diagnostic Experience … One option is to add questions about diagnostic safety to existing patient experience surveys. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience
Patient experience
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psnet.ahrq.gov/node/837632/psn-pdf
July 06, 2022 - Serious experience events: applying patient safety
concepts to improve patient experience. … Serious experience events: applying patient safety
concepts to improve patient experience. … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
June 02, 2025 - ► Conducts research to further…
− our understanding of patient experience of care
− our knowledge … of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … and
providers
9
CAHPS Surveys: Patient Focus
• CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different
settings, with health plans and with providers
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psnet.ahrq.gov/issue/organizational-learning-experience-high-hazard-industries-problem-investigations-line
May 24, 2016 - Book/Report
Organizational Learning from Experience in High-Hazard Industries: Problem … Citation Text:
Organizational Learning from Experience in High-Hazard Industries: Problem Investigations … changing environments and more complex and interdependent sets of knowledge, their capacity to learn from experience … Cite
Citation
Citation Text:
Organizational Learning from Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
June 02, 2025 - Systems
• The CAHPS program conducts research to advance:
► Tools and methods for measuring patient experience … of care
► Strategies for reporting patient experience measures
► Methods for improving quality based … CAHPS surveys are established by other
organizations
7
CAHPS Surveys
• CAHPS surveys measure experience … ► Patient experience of care ≠ patient satisfaction
• CAHPS measures encompass the range of interactions
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digital.ahrq.gov/sites/default/files/docs/survey/measuring-clinical-quality-provider.pdf
June 16, 2021 - Using Data for Measuring Clinical Quality: Provider Attitudes and Experience
Using Data for Measuring … Clinical Quality: Provider Attitudes and Experience
New York City Department of Health and Mental Hygiene … Current Experience with Quality Measurement
1. … What is your experience with measuring clinical
quality? … Current Experience with Quality Measurement
II. Data Quality
III.
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www.ahrq.gov/sites/default/files/2024-05/felix-report.pdf
January 01, 2024 - : Document and compare nursing home (NH) resident
outcomes by obesity status, characterize NHs that experience … Women were significantly less likely to experience a fall
with an injury than men were (OR=0.77, SE= … SE=0.30, p=0.03) were significantly more
likely to experience a fall with injury than were those who … Residents in for-profit NHs were 18% less likely to experience a fall with injury than were those in … Black residents (OR=1.31, SE=0.02, p<0.001) were
significantly more likely to experience a pressure
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psnet.ahrq.gov/issue/experience-family-activation-rapid-response-teams
December 17, 2008 - Commentary
Experience with family activation of rapid response teams. … Experience with family activation of rapid response teams. … Experience with family activation of rapid response teams.
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psnet.ahrq.gov/issue/computerized-physician-order-entry-promise-perils-and-experience
June 25, 2018 - Review
Computerized physician order entry: promise, perils, and experience. … Computerized physician order entry: promise, perils, and experience. … Computerized physician order entry: promise, perils, and experience.
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psnet.ahrq.gov/issue/surgical-team-training-northwestern-memorial-hospital-experience
March 03, 2011 - Study
Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience.
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psnet.ahrq.gov/node/859340/psn-pdf
December 20, 2023 - Validation and use of the Second Victim Experience and
Support Tool questionnaire: a scoping review. … Validation and use of the Second Victim Experience and
Support Tool questionnaire: a scoping review. … https://psnet.ahrq.gov/issue/validation-and-use-second-victim-experience-and-support-tool-questionnaire … -
scoping-review
The Second Victim Experience and Support Tool (SVEST) was developed to assist organizations … https://psnet.ahrq.gov/issue/validation-and-use-second-victim-experience-and-support-tool-questionnaire-scoping-review
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psnet.ahrq.gov/node/47777/psn-pdf
January 01, 2021 - The association between complications, incidents, and
patient experience: retrospective linkage of routine … patient experience surveys and safety data. … Patient Experience Surveys and Safety Data. … Little is known whether the relationship between safety data and patient experience data can inform … A past PSNet perspective highlighted the experience of a health care professional as a patient.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-pt-narratives-support-px-strategy-lee.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee
Patient Narrative
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley
Patient Narrative