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www.ahrq.gov/ncepcr/about/researcher-fellows/index.html
September 01, 2024 - Aimee Eden and others at AHRQ was an invaluable experience. … Eden and AHRQ for an unforgettable experience. Caitlyn Bernard, M.P.H. Caitlyn Bernard, M.P.H. … It was a truly invaluable experience!" … I benefited tremendously from many aspects of the AHRQ summer fellow experience and from Dr. … Throughout the experience, I always felt supported and part of the team.”
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
June 02, 2025 - Patient Experience Specialist for the Ambulatory Care
Network, New York-Presbyterian
New York, NY … practices
Phase One:
– How feasible is the collection of the Elicitation Protocol in routine
patient experience … Is there anything else you would like to share about your
experience? … Is there anything else you would like to share about your experience? … Now we’d like to focus on anything that has gone well in your experience in the last 3
months with your
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - payment
• Recognition and certification
• Research
30
Using CAHPS Surveys
To Improve Patient Experience … information to
pinpoint opportunities and
challenges
Employ targeted strategies
to improve patient
experience … Details
• '-0
higher
performance
special designations ND
♦ highest performance
* patient experience … Datasets:
De-Identified data files
that can help answer
researcher questions
related to patient
experience … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
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psnet.ahrq.gov/issue/surgical-team-training-northwestern-memorial-hospital-experience
March 03, 2011 - Study
Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience.
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psnet.ahrq.gov/issue/experience-family-activation-rapid-response-teams
December 17, 2008 - Commentary
Experience with family activation of rapid response teams. … Experience with family activation of rapid response teams. … Experience with family activation of rapid response teams.
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psnet.ahrq.gov/issue/computerized-physician-order-entry-promise-perils-and-experience
June 25, 2018 - Review
Computerized physician order entry: promise, perils, and experience. … Computerized physician order entry: promise, perils, and experience. … Computerized physician order entry: promise, perils, and experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
June 02, 2025 - CAHPS surveys are the gold standard for patient experience
measurement. … AHRQ since 1995
• CAHPS Consortium: AHRQ, RAND, Yale, and Westat
8
www.ahrq.gov/cahps
Patient Experience … of Care Research at AHRQ
• Active research program in patient experience
measurement
• Current research … shared
decision-making, patient engagement, and patient
safety
Best methods for collecting patient experience
-
www.ahrq.gov/sites/default/files/2024-05/felix-report.pdf
January 01, 2024 - : Document and compare nursing home (NH) resident
outcomes by obesity status, characterize NHs that experience … Women were significantly less likely to experience a fall
with an injury than men were (OR=0.77, SE= … SE=0.30, p=0.03) were significantly more
likely to experience a fall with injury than were those who … Residents in for-profit NHs were 18% less likely to experience a fall with injury than were those in … Black residents (OR=1.31, SE=0.02, p<0.001) were
significantly more likely to experience a pressure
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Patient experience encompasses the range of interactions patients have with the
health care system, … of care in different settings
Experience
with
Providers
Clinicians and
Medical Groups
Hospices … Home Health
Care
Surgical Care
Experience
with Facility-
Based Care
Hospitals (adult
and pediatric … )
Dialysis Centers
Nursing Homes
Outpatient
Ambulatory
Surgical Centers
Experience
with
Condition … -
Specific Care
Cancer Care
Mental Health
Care
Experience
with Health
Plans
Health Plans
Dental
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psnet.ahrq.gov/issue/organizational-learning-experience-high-hazard-industries-problem-investigations-line
May 24, 2016 - Book/Report
Organizational Learning from Experience in High-Hazard Industries: Problem … Citation Text:
Organizational Learning from Experience in High-Hazard Industries: Problem Investigations … changing environments and more complex and interdependent sets of knowledge, their capacity to learn from experience … Cite
Citation
Citation Text:
Organizational Learning from Experience
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www.ahrq.gov/cahps/news-and-events/events/webcasts.html
August 01, 2025 - Survey Users (Webcast) (November 16, 2022) The Power of Patient Stories for Improving the Patient Experience … CAHPS) Survey Database: What You Need To Know (AHRQ-CMS webcast) (April 21, 2021) Improving Patient Experience … in Large Organizations (March 24, 2021) Improving Patient Experience: Data Analysis Methods (March … 3, 2021) Lessons From Healthcare Organizations on Improving Patient Experience (January 28, 2021) Introducing … Increase CAHPS Survey Response Rates (September 10, 2019) Creative Strategies to Improve Patient Care Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/participating-2024-hcbs-survey-database-slides.pdf
January 01, 2024 - Source: Screenshot of the Aspects of Patient Experience - What Is Patient Experience? … /index.html
CAHPS Surveys
CAHPS Surveys
Measuring patient experience of care in different settings … • Clinicians and
Medical Croups
• Hospices
• Home Health
Care
• Surgical Care
Experience … with
Condition-
Specific Care
Experience
with Health
Plans
• Health Plans
• Dental Plans … Improved
experience of care
Greater
independence,
health, well
being, self
determination,
and
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - measurement,
improvement, and reporting of patients’ experiences with
their health care
► Patient experience … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … data
−Quality improvement using CAHPS data
►Develops surveys and related materials to assess
patient experience … operates voluntary databases for CAHPS
survey data
10
CAHPS Surveys: Gold standard for patient
experience … measurement
CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
June 02, 2025 - ► Conducts research to further…
− our understanding of patient experience of care
− our knowledge … of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … and
providers
9
CAHPS Surveys: Patient Focus
• CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different
settings, with health plans and with providers
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
June 02, 2025 - Systems
• The CAHPS program conducts research to advance:
► Tools and methods for measuring patient experience … of care
► Strategies for reporting patient experience measures
► Methods for improving quality based … CAHPS surveys are established by other
organizations
7
CAHPS Surveys
• CAHPS surveys measure experience … ► Patient experience of care ≠ patient satisfaction
• CAHPS measures encompass the range of interactions
-
www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - The family of CAHPS surveys includes instruments designed to assess patient experience with health plans … The guide is structured around the aspects of patient experience with health care assessed by two CAHPS … The CAHPS Ambulatory Care Improvement Guide has several parts:
Why Improve Patient Experience? … Determining Where to Focus Efforts to Improve Patient Experience. … Strategies for Improving Patient Experience with Ambulatory Care.
-
psnet.ahrq.gov/node/867338/psn-pdf
December 11, 2024 - Using patient experience surveys to identify potential
diagnostic safety breakdowns: a mixed methods … Using patient experience surveys to identify potential diagnostic
safety breakdowns: a mixed methods … https://psnet.ahrq.gov/issue/using-patient-experience-surveys-identify-potential-diagnostic-safety- … In this study, the free text
of ambulatory patient experience surveys was coded as negative, neutral … Practices may wish to review patient experience surveys
with low scores to assess for diagnostic breakdowns
-
psnet.ahrq.gov/node/837632/psn-pdf
July 06, 2022 - Serious experience events: applying patient safety
concepts to improve patient experience. … Serious experience events: applying patient safety
concepts to improve patient experience. … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience … https://psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience
-
www.ahrq.gov/cahps/news-and-events/news/index.html
March 01, 2025 - children’s hospitals and inpatient pediatric departments that administer this survey of patient care experience … January 2025 AHRQ Webcast Materials for “How Patient Narratives Can Support Your Patient Experience Strategy … This free virtual research meeting explored the differences between patient-reported experience measures … January 2024 Summary of CAHPS® 2023 Virtual Research Meeting on Patient Experience, Patient Safety, and … This meeting explored how data from CAHPS surveys and other patient experience information can improve
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www.ahrq.gov/sites/default/files/publications/files/ihabundled_appendix.pdf
June 02, 2025 - Bundled payment fails to gain a foothold
in California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … structured interviews
with orthopedic
surgeons
include discussion of their
expectations, their experience