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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - "Examining the role of patient experience surveys in measuring health
care quality." … Can Patient Experience Be Improved? … Can Patient Experience Be Improved? … www.ahrq.gov/cahps
Tools for Improving Patient Experience
Patient Experience Improvement Inventory … and Clinical Processes
Patient Experience and Efficiency
Patient Experience and Safety
Patient Experience
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-1.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Executive Summary
Previous Page Next Page
Table of Contents
Patient Experience as … Patients’ Diagnostic Experiences Using Rigorous Methods
Learning From Narratives About Diagnostic Experience … What questions about the elicitation of patients’ diagnostic experience remain in need of additional … Key insights about learning from patient experience to address diagnostic problems include:
The extent
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psnet.ahrq.gov/issue/evaluation-second-victim-peer-support-program-perceptions-second-victim-experiences-and
December 23, 2020 - victim experiences and supportive resources in pediatric clinical specialties using the second victim experience … victim experiences and supportive resources in pediatric clinical specialties using the second victim experience … January 17, 2024
Validation of the second victim experience and support tool-revised … January 17, 2024
Experience of learning from everyday work in daily safety huddles: a … May 18, 2022
Validation of the second victim experience and support tool-revised in the
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psnet.ahrq.gov/issue/introduction-obstetric-specific-medical-emergency-team-obstetric-crises-implementation-and
October 19, 2022 - Introduction of an obstetric-specific medical emergency team for obstetric crises: implementation and experience … Introduction of an obstetric-specific medical emergency team for obstetric crises: implementation and experience … Introduction of an obstetric-specific medical emergency team for obstetric crises: implementation and experience … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … November 11, 2020
The psychological experience of obstetric patients and health care
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psnet.ahrq.gov/issue/association-inpatient-hospital-experience-patient-safety-indicators-cross-sectional-canadian
February 17, 2017 - Study
Association of inpatient hospital experience with patient safety indicators … Association of inpatient hospital experience with patient safety indicators: a cross-sectional, Canadian … Investigators analyzed the relationship between patient experience scores and patient safety indicators … The authors concluded that patient experience ratings are an important indicator of health care quality … Association of inpatient hospital experience with patient safety indicators: a cross-sectional, Canadian
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meps.ahrq.gov/survey_comp/hc_survey/paper_quest/2011/CancerSAQ_En.shtml
January 01, 2011 - Thinking about your work life or career, what effect has your experience with cancer, its treatment, … Late or long-term side effects of cancer treatment you may experience over time?
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meps.ahrq.gov/survey_comp/hc_survey/paper_quest/2011/CancerSAQ_En.pdf
January 01, 2011 - Thinking about your work life
or career, what effect has your
experience with cancer, its treatment … Late or long-term side effects
of cancer treatment you may
experience over time?
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psnet.ahrq.gov/issue/achieving-exceptional-patient-and-family-experience-inpatient-hospital-care
August 09, 2017 - Book/Report
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital … Citation Text:
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care. … of patient-centered care, and provides tools to help organizations improve the patient and family experience … Cite
Citation
Citation Text:
Achieving an Exceptional Patient and Family Experience
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
June 01, 2013 - and “What
would others need to know about your recruitment experience to transport or replicate it in … (b) What would others need to know about your recruitment experience from a public policy perspective … (b) What would others need to know about your recruitment experience from a community perspective to … - Space 1:
Community Factors:
Recruitment Experience from a Community Perspective:
Health Care … Experience from another Perspective:
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psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence
March 18, 2020 - Study
Healthcare professionals experience of psychological safety, voice, and silence … Healthcare professionals experience of psychological safety, voice, and silence. … Healthcare professionals experience of psychological safety, voice, and silence. … between language use and ICU transfer and serious adverse events in hospitalized pediatric patients who experience
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psnet.ahrq.gov/issue/commercialised-experience-operating-embodied-preferences-ambiguous-variations-and-explaining
August 24, 2022 - Study
The (commercialised) experience of operating: embodied preferences, ambiguous … The (commercialised) experience of operating: embodied preferences, ambiguous variations and explaining … The (commercialised) experience of operating: embodied preferences, ambiguous variations and explaining … August 24, 2022
What are the implications for patient safety and experience of a major … July 6, 2022
The psychological experience of obstetric patients and health care workers
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
April 01, 2010 - Hospital Inpatient Nursing Care: A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience … o Quarterly trends for patient experience measures from the Picker Hospital
Survey (PHS). … • Patient experience with the discharge process. … Patient experience with the discharge process. … hospital experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
June 02, 2025 - Shaller Consulting Group
Acknowledgements
• NYP Team Members:
► Dan DiCello, Director, Patient Experience … ► Maria Colon, Patient Experience Program Manager
► Annery Polanco, Patient Experience Lead
• CAHPS … – feedback from patients in their own words – can
provide valuable insights for improving patient experience … • The CAHPS Team has developed a Narrative Item Set (NIS) for
ambulatory patient experience surveys … Practice
Name
20
Active User Support During 9-Month Study
Intervention Period
• ACN Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-persily.pdf
June 02, 2025 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY
43
First Hand Experience … 20% Negative
All pilot hospitals:
67% Positive
5656
Response: Quiet Zones
We measure patient experience … PDSA process revealed 10 immediate
interventions.
5757
Section E: Experience with activities
to … staff meetings
Strategies for further improvement come from
staff members
5959
Section E: Experience … with activities to improve efficiency
Section E: Experience with activities to improve efficiency
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www.ahrq.gov/ncepcr/about/researcher-fellows/index.html
September 01, 2024 - Aimee Eden and others at AHRQ was an invaluable experience. … Eden and AHRQ for an unforgettable experience. Caitlyn Bernard, M.P.H. Caitlyn Bernard, M.P.H. … It was a truly invaluable experience!" … I benefited tremendously from many aspects of the AHRQ summer fellow experience and from Dr. … Throughout the experience, I always felt supported and part of the team.”
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psnet.ahrq.gov/issue/second-victim-experiences-health-care-learners-and-influence-training-environment-postevent
January 31, 2024 - Clinicians involved in medical mistakes benefit from assistance to psychologically recover from the experience … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … January 17, 2024
Understanding the second victim experience among multidisciplinary providers … May 19, 2021
Use of the revised second victim experience and support tool to examine … November 15, 2023
Use of the Second Victim Experience and Support Tool (SVEST) to assess
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psnet.ahrq.gov/issue/system-analysis-suboptimal-surgical-experience
March 23, 2011 - Study
A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience.
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psnet.ahrq.gov/issue/perceptions-quality-and-safety-and-experience-adverse-events-27-european-union-healthcare
March 21, 2012 - Study
Perceptions of quality and safety and experience of adverse events in 27 European … Perceptions of quality and safety and experience of adverse events in 27 European Union healthcare systems … In 2013, respondents were more inclined to believe that it was likely to experience harm in both hospital … Perceptions of quality and safety and experience of adverse events in 27 European Union healthcare systems … Associations between internet-based patient ratings and conventional surveys of patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
June 02, 2025 - CAHPS surveys are the gold standard for patient experience
measurement. … AHRQ since 1995
• CAHPS Consortium: AHRQ, RAND, Yale, and Westat
8
www.ahrq.gov/cahps
Patient Experience … of Care Research at AHRQ
• Active research program in patient experience
measurement
• Current research … shared
decision-making, patient engagement, and patient
safety
Best methods for collecting patient experience
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/rouf-e-et-al-2007
January 01, 2007 - 2007 "Computers in the exam room: differences in physician-patient interaction may be due to physician experience … Computers in the exam room: differences in physician-patient interaction may be due to physician experience … OBJECTIVE: To determine whether physician experience modifies the impact of exam room computers on the … Objective
To determine the impact of physician experience on the use of exam room computers and the