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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service
The … CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section … 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.Q. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service
The … CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section … 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.Q. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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psnet.ahrq.gov/issue/system-analysis-suboptimal-surgical-experience
March 23, 2011 - Study
A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information … and Advice
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.D. … digital divide”) have decreased in recent years, there are still some
populations with limited or no experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-research-meeting-agenda-2025.pdf
January 01, 2025 - 28/2025
AGENDA
STRENGTHENING PARTNERSHIPS WITH PATIENTS AND FAMILIES TO ASSESS
AND IMPROVE THE EXPERIENCE … September 18, 2025
**11:00 am – 3:00 pm ET**
MEETING PURPOSE
Engaging patients in developing experience … opportunities to elevate
the role of patients, families, and others in assessing and improving the care experience … BREAK
Part II: Partnering with Patients and Families to Improve the Experience of Care
1:35 – 2:15 … Experience Based Co-Design Methods and Applications
• Introduction of Part II: Susan Edgman-Levitan
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meps.ahrq.gov/survey_comp/hc_survey/paper_quest/2011/CancerSAQ_En.shtml
January 01, 2011 - Thinking about your work life or career, what effect has your experience with cancer, its treatment, … Late or long-term side effects of cancer treatment you may experience over time?
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meps.ahrq.gov/survey_comp/hc_survey/paper_quest/2011/CancerSAQ_En.pdf
January 01, 2011 - Thinking about your work life
or career, what effect has your
experience with cancer, its treatment … Late or long-term side effects
of cancer treatment you may
experience over time?
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Experiences Using Rigorous Methods
Previous Page Next Page
Table of Contents
Patient Experience … Patients’ Diagnostic Experiences Using Rigorous Methods
Learning From Narratives About Diagnostic Experience … One option is to add questions about diagnostic safety to existing patient experience surveys. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience
Patient experience
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psnet.ahrq.gov/issue/commercialised-experience-operating-embodied-preferences-ambiguous-variations-and-explaining
August 24, 2022 - Study
The (commercialised) experience of operating: embodied preferences, ambiguous … The (commercialised) experience of operating: embodied preferences, ambiguous variations and explaining … The (commercialised) experience of operating: embodied preferences, ambiguous variations and explaining … August 24, 2022
What are the implications for patient safety and experience of a major … July 6, 2022
The psychological experience of obstetric patients and health care workers
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
June 01, 2013 - and “What
would others need to know about your recruitment experience to transport or replicate it in … (b) What would others need to know about your recruitment experience from a public policy perspective … (b) What would others need to know about your recruitment experience from a community perspective to … - Space 1:
Community Factors:
Recruitment Experience from a Community Perspective:
Health Care … Experience from another Perspective:
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psnet.ahrq.gov/issue/perceptions-quality-and-safety-and-experience-adverse-events-27-european-union-healthcare
March 21, 2012 - Study
Perceptions of quality and safety and experience of adverse events in 27 European … Perceptions of quality and safety and experience of adverse events in 27 European Union healthcare systems … In 2013, respondents were more inclined to believe that it was likely to experience harm in both hospital … Perceptions of quality and safety and experience of adverse events in 27 European Union healthcare systems … Associations between internet-based patient ratings and conventional surveys of patient experience
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/rouf-e-et-al-2007
January 01, 2007 - 2007 "Computers in the exam room: differences in physician-patient interaction may be due to physician experience … Computers in the exam room: differences in physician-patient interaction may be due to physician experience … OBJECTIVE: To determine whether physician experience modifies the impact of exam room computers on the … Objective
To determine the impact of physician experience on the use of exam room computers and the
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-persily.pdf
June 02, 2025 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY
43
First Hand Experience … 20% Negative
All pilot hospitals:
67% Positive
5656
Response: Quiet Zones
We measure patient experience … PDSA process revealed 10 immediate
interventions.
5757
Section E: Experience with activities
to … staff meetings
Strategies for further improvement come from
staff members
5959
Section E: Experience … with activities to improve efficiency
Section E: Experience with activities to improve efficiency
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
June 02, 2025 - Shaller Consulting Group
Acknowledgements
• NYP Team Members:
► Dan DiCello, Director, Patient Experience … ► Maria Colon, Patient Experience Program Manager
► Annery Polanco, Patient Experience Lead
• CAHPS … – feedback from patients in their own words – can
provide valuable insights for improving patient experience … • The CAHPS Team has developed a Narrative Item Set (NIS) for
ambulatory patient experience surveys … Practice
Name
20
Active User Support During 9-Month Study
Intervention Period
• ACN Patient Experience
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digital.ahrq.gov/sites/default/files/docs/survey/measuring-clinical-quality-provider.pdf
June 16, 2021 - Using Data for Measuring Clinical Quality: Provider Attitudes and Experience
Using Data for Measuring … Clinical Quality: Provider Attitudes and Experience
New York City Department of Health and Mental Hygiene … Current Experience with Quality Measurement
1. … What is your experience with measuring clinical
quality? … Current Experience with Quality Measurement
II. Data Quality
III.
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psnet.ahrq.gov/issue/second-victim-experiences-health-care-learners-and-influence-training-environment-postevent
January 31, 2024 - Clinicians involved in medical mistakes benefit from assistance to psychologically recover from the experience … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … January 17, 2024
Understanding the second victim experience among multidisciplinary providers … May 19, 2021
Use of the revised second victim experience and support tool to examine … November 15, 2023
Use of the Second Victim Experience and Support Tool (SVEST) to assess
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-pt-narratives-support-px-strategy-lee.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee
Patient Narrative
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley
Patient Narrative
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-1.pdf
May 01, 2016 - Partnering With Patients To Improve Quality, Safety, and the Patient Experience
Case Study
Problem … practices
to forge strong partnerships with patients and families to
improve the quality, safety, and experience … relationships with the primary
care physician and practice staff represents not only
a service and experience … Patient satisfaction with
the care experience has improved significantly. … Quick wins that improve the care experience, even
if they do not have important implications on patient
-
psnet.ahrq.gov/issue/risk-perception-labour-ward-mixed-methods-study
June 08, 2022 - mixed-methods study found that risk (characterized as harm, danger, hazards, or uncertainty) is a common experience … Study participants commonly used debriefing as an important practice following a risk experience. … A mixed-methods study with a focus on user experience. … July 21, 2021
Understanding the second victim experience among multidisciplinary providers … Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience