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psnet.ahrq.gov/issue/effect-clinical-experience-error-rate-emergency-physicians
November 16, 2022 - Study
The effect of clinical experience on the error rate of emergency physicians … The effect of clinical experience on the error rate of emergency physicians. … Investigators found that physicians with more than 1.5 years of experience were less likely to make an … The effect of clinical experience on the error rate of emergency physicians.
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www.ahrq.gov/cahps/news-and-events/events/index.html
December 01, 2024 - Topics addressed over the last several years include: Patient-reported Experience and Outcome Measures … Equity in patient experience with care. The science and implementation of patient narratives. … Methods for implementing and evaluating improvements in patient experience. … Recent Webcasts 2024 How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) ( … in Large Organizations (March 24, 2021) Improving Patient Experience: Data Analysis Methods (March
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg
WELCOME FROM AHRQ … AHRQ can not require the use of our tools and
products.
7
CAHPS surveys of patient experience … • Encompasses the range of interactions patients have with the
healthcare system
• Patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-listening-voice-of-patient-webcast-panel.pdf
June 02, 2025 - of opportunities and set up process improvement plans/efforts
that will help us improve customer experience … OFFICE
Measuring Experience in the Veterans Health Administration (VHA)
Patient experience is the … Experience
at VHA
All Employee
Survey (AES)
Employee Signals
(ESignals)
Access to Care
Veterans … OFFICE
VHA Outpatient Patient Experience Journey Map
16
Panel Discussion
Nicole Cable & Donna … in the Veterans Health Administration (VHA)
VHA Outpatient Patient Experience Journey Map
Panel Discussion
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psnet.ahrq.gov/issue/what-are-implications-patient-safety-and-experience-major-healthcare-it-breakdown-qualitative
December 14, 2022 - Study
What are the implications for patient safety and experience of a major healthcare … What are the implications for patient safety and experience of a major healthcare IT breakdown? … illustrate the negative consequences of a three-week downtime of an electronic pathology system on patient experience … What are the implications for patient safety and experience of a major healthcare IT breakdown? … December 15, 2021
Feelings of trust and of safety are related facets of the patient's experience
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psnet.ahrq.gov/issue/influence-covid-19-visitation-restrictions-patient-experience-and-safety-outcomes-critical
July 14, 2021 - Study
The influence of COVID-19 visitation restrictions on patient experience and … The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: a critical … study explored the impact of hospital visitation restrictions during the COVID-19 pandemic on patient experience … The influence of COVID-19 visitation restrictions on patient experience and safety outcomes: a critical … June 9, 2021
Impact of COVID-19 on inpatient clinical emergencies: a single-center experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
June 02, 2025 - and Products
• The CAHPS program…
► Conducts research to further…
− our understanding of patient experience … of care
− our knowledge of measuring PE and collecting PE data
− informative reporting of patient experience … materials to assess PE in
health care settings, and with health plans and providers
9
Patient Experience … of Care
Research at AHRQ
• Active research program in patient experience and its
measurement
• Current … • Surveys measure patient experience of care in different
settings.
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psnet.ahrq.gov/issue/creating-just-culture-ottawa-hospitals-experience
July 10, 2024 - Commentary
Creating a just culture: the Ottawa Hospital's experience. … Creating a Just Culture: The Ottawa Hospital's experience. … Creating a Just Culture: The Ottawa Hospital's experience.
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psnet.ahrq.gov/issue/safe-tables-collaborative-statewide-experience
April 12, 2011 - Commentary
The Safe Tables Collaborative: a statewide experience. … The safe tables collaborative: a statewide experience. … The safe tables collaborative: a statewide experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
June 02, 2025 - , RAND
Corporation, Westat
8
CAHPS Surveys
• CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different
settings. … ► Conducts research to further…
− our understanding of patient experience of care
− our knowledge … of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … of Care
Research at AHRQ
• Active research program in patient experience and its
measurement
• Current
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www.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - To inform consumers about enrollee experience with health plans. … To improve enrollee experience. … Presentations on Improving Enrollee Experience
AHRQ hosts meetings and webcasts to share insights, … findings, and best practices related to improving enrollee experience with health plans. … on Improving Patient Experience
Webcast: Strategies for Improving CAHPS Health Plan Survey Scores
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www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
February 01, 2025 - Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are both important … Patient-Reported Experience Measures (PREMs) Healthcare organizations—including hospitals and medical
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Executive Summary
Previous Page Next Page
Table of Contents
Patient Experience as … the diagnostic process and its outcomes can enrich clinicians’ understanding of patient and family experience … What questions about learning from patients’ diagnostic experience remain in need of future research. … Key insights about learning from patient experience to address diagnostic problems include:
To obtain
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
June 02, 2025 - AHRQ, RAND, Yale, and Westat
8
CAHPS Surveys
• CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different settings. … Public reporting
• Accreditation
• Quality improvement
• Health services research
10
Patient Experience … of Care
Research at AHRQ
• Active research program in patient experience and its measurement
• Current … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Patient experience encompasses the range of interactions patients have with the
health care system, … of care in different settings
Experience
with
Providers
Clinicians and
Medical Groups
Hospices … Home Health
Care
Surgical Care
Experience
with Facility-
Based Care
Hospitals (adult
and pediatric … )
Dialysis Centers
Nursing Homes
Outpatient
Ambulatory
Surgical Centers
Experience
with
Condition … -
Specific Care
Cancer Care
Mental Health
Care
Experience
with Health
Plans
Health Plans
Dental
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate … Their Needs
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.H. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-closing.pdf
June 02, 2025 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Closing
Using the Webcast
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
June 02, 2025 - Creative Strategies to Improve Patient Care Experience - Part 5 Closing
Using the Webcast Console to
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
August 01, 2024 - Collecting comments as part of a standardized patient experience survey is one way to address some of … Meaningfulness: They help the reader picture the patient’s experience with the clinician. … “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. … Learning from Patients: The Impact of Using Patient Narratives on Patient Experience Scores. … Read about current and recent studies on the use of narratives to improve patient experience .
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence … The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.K. … Better communication and overall experience. … Section 6: Strategies for Improving Patient Experience with Ambulatory Care
6.K.