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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.M. … departments and urgent care centers—which tends to make
them even less satisfied with their health care experience … http://www.aafp.org/fpm/20030500/66grou.html
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6l.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Planned Visits
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.L. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/CaseStudyPatientExperience_July2011FINAL_revised20110728.pdf
July 01, 2011 - A Tale of Three Practices: How Medical Groups are Improving the Patient Experience
1
CASE STUDY … A Tale of Three Practices: How Medical
Groups are Improving the Patient Experience
July 2011 … Introduction
Medical practices are facing increasing pressure to improve their patient experience … Quality Collaborative
CQC Guide to
Improving the Patient Experience. … have abundant opportunities for improving the patient
experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy
and Respect
Care
Coordination
Culturally … Care
Experience
with Facility-
Based Care
• Hospitals (adult
and pediatric)
• Dialysis Centers … • Nursing Homes
• Outpatient
Ambulatory
Surgical Centers
Experience
with
Condition-
Specific … Care
• Cancer Care
• Mental Health
Care
Experience
with Health
Plans
• Health Plans
• Dental … CAHPS Surveys Measuring patient experience
Uses for CAHPS Surveys
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psnet.ahrq.gov/issue/feelings-trust-and-safety-are-related-facets-patients-experience-surgery-descriptive
January 26, 2022 - Study
Feelings of trust and of safety are related facets of the patient's experience … Feelings of trust and of safety are related facets of the patient's experience in surgery: a descriptive … Understanding patient experience can provide key insights about safety culture. … is based on the patient’s relationship with their surgeon, communication style, and the patient’s experience … Feelings of trust and of safety are related facets of the patient's experience in surgery: a descriptive
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psnet.ahrq.gov/issue/associations-physicians-prescribing-experience-work-hours-and-workload-prescription-errors
July 21, 2021 - Study
Associations of physicians’ prescribing experience, work hours, and workload … Associations of physicians’ prescribing experience, work hours, and workload with prescription errors … medication prescribing errors and a physician’s workload, successive work shifts, and prescribing experience … (CDSS) in acute care settings (excluding intensive care units) and found that longer hours and less experience … Associations of physicians’ prescribing experience, work hours, and workload with prescription errors
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psnet.ahrq.gov/issue/implementing-survey-patients-provide-safety-experience-feedback-following-care-transition
January 08, 2020 - Journal Article
Implementing a survey for patients to provide safety experience feedback … Implementing a survey for patients to provide safety experience feedback following a care transition: … This study reports the results of a survey measuring patients' experience of their own safety during … Implementing a survey for patients to provide safety experience feedback following a care transition: … January 19, 2012
Healthcare professionals experience of psychological safety, voice,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
June 02, 2025 - • Surveys measure patient experience of care in different health
care settings, and with heath plans … of care
►Measuring patient experience; collecting patient
experience data
►Reporting of patient experience … data
►Improving quality based on CAHPS survey results
11
Patient Experience of Care
Research at … with telehealth
► Assessing racial and ethnic disparities in patient experience
12
What’s New! … • New and revised surveys assessing patient experience with telehealth:
► CAHPS Clinician & Group 3.1
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
June 02, 2025 - • Surveys measure patient experience of care in different health
care settings, and with heath plans … of care
►Measuring patient experience; collecting patient experience
data
►Reporting of patient experience … data
►Improving quality based on CAHPS survey results
10
Patient Experience of Care
Research at … with telehealth
► Assessing racial and ethnic disparities in patient experience
AHRQ’S CAHPS®PROGRAM … AHRQ’s Core Competencies
The AHRQ CAHPS Program
CAHPS Surveys
CAHPS Program Focus
Patient Experience
-
digital.ahrq.gov/sites/default/files/docs/survey/telemedicine-and-non-telemedicine-visit-experience-interview-guides.pdf
June 16, 2021 - Telemedicine and Non-Telemedicine Visit Experience Interview Guides
Telemedicine and Non-Telemedicine … Visit Experience Interview Guides
University of Rochester, Rochester NY
This is an interview guide … Have you had any experience with it?
10. … Do you have other comments about your experience in guiding this family in accessing care? … Have you had any experience with it?
10.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 02, 2025 - :
CAHPS® Program
ASPECTS
OF PATIENT
EXPERIENCE Culturally
Appropriate
Care
Care
Coordination … of care in different settings
Experience
with
Providers
• Clinicians and
Medical Groups
• Hospices … • Home Health
Care
• Surgical Care
Experience
with Facility-
Based Care
• Hospitals (adult
and … pediatric)
• Dialysis Centers
• Nursing Homes
• Outpatient
Ambulatory
Surgical Centers
Experience … : CAHPS® Program
CAHPS Surveys Measuring patient experience of care in different settings
Uses for
-
www.ahrq.gov/cahps/bibliography/index.html
November 01, 2024 - Evaluating cancer patient-reported experience measures against health literacy best practices. … “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. … Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? … Do Hospital Characteristics Predict Racial-and-Ethnic Disparities in Patient Experience? … What Patient-Experience Data Reveal about Trust.
-
www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Develop and evaluate strategies to improve patient experience. … Improving Patient Experience: Data Analysis Methods (Webcast). … Recent meetings addressed topics related to improving patient experience:
Assessing Patient Experience … Improving Patient Experience in Large Organizations . … Creative Strategies to Improve Patient Care Experience .
-
www.ahrq.gov/research/shuttered/acfselection/chapter3.html
July 01, 2018 - aftermath of Hurricanes Katrina and Rita and other natural disasters, the United States has gained more experience … Questionnaire Development and Administration
In an attempt to acquire a standardized data set regarding experience … questionnaire that would be circulated to a limited number of groups who had either extensive real world experience … selected had established and operated ACFs during Hurricanes Katrina and Rita and one group had extensive experience … The groups with experience operating an ACF included Baylor College of Medicine (Houston, TX), University
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2.html
July 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Next Page
Table of Contents
Patient Experience as a Source for Understanding the Origins … Patients’ Diagnostic Experiences Using Rigorous Methods
Learning From Narratives About Diagnostic Experience … Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors
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psnet.ahrq.gov/issue/care-point-impact-insights-second-victim-experience
January 03, 2017 - Commentary
Care at the point of impact: insights into the second-victim experience … Care at the point of impact: Insights into the second-victim experience. … Health care workers who experience emotional consequences after being involved in a medical error are … This commentary reviews the stages of recovery that such health care workers experience, determined … Care at the point of impact: Insights into the second-victim experience.
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digital.ahrq.gov/ahrq-funded-projects/developing-design-principles-integrate-patient-reported-outcomes-pros-clinical/final-report
January 01, 2023 - Patient-Reported Outcomes (PROs) Into Clinical Practice Through Health Information Technology: Data, User Experience … Patient-Reported Outcomes (PROs) Into Clinical Practice Through Health Information Technology: Data, User Experience … Patient-Reported Outcomes (PROs) Into Clinical Practice Through Health Information Technology: Data, User Experience
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psnet.ahrq.gov/issue/inpatient-ehr-user-experience-and-hospital-ehr-safety-performance
April 24, 2018 - Study
Inpatient EHR user experience and hospital EHR safety performance. … Inpatient EHR user experience and hospital EHR safety performance. … the National Quality Forum Leapfrog Health IT Safety Measure and the ARCH Collaborative EHR User experience … Results indicate a positive association between safety performance and user experience , affirming the … Inpatient EHR user experience and hospital EHR safety performance.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
May 01, 2017 - DETERMINING WHERE TO FOCUS EFFORTS TO IMPROVE PATIENT
EXPERIENCE 5-1
5.A. … Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient Experience
6. … Go through the experience just as the patient and family member
would. … DETERMINING WHERE TO FOCUS EFFORTS TO IMPROVE PATIENT EXPERIENCE
5.A.
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www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
September 01, 2016 - Why Use a CAHPS Survey To Assess Patient Experience? … She’ll talk about some of the benefits of using CAHPS surveys of patient experience. … Dale Shaller: Yeah, that’s been my experience too. … Why conduct a survey of patient experience? … And let me also say that CAHPS surveys are designed to capture information about the experience of