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psnet.ahrq.gov/issue/racial-and-ethnic-differences-experience-and-treatment-noncancer-pain
June 01, 2022 - Emerging Classic
Racial and ethnic differences in the experience … Racial and ethnic differences in the experience and treatment of noncancer pain. … This article provides an overview of racial and ethnic differences in the experience and management … Racial and ethnic differences in the experience and treatment of noncancer pain. … March 1, 2023
The woman who cried pain: do sex-based disparities still exist in the experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
June 02, 2025 - New Users - CAHPS 101
CAHPS 101
Stephanie Fry
Senior Study Director
Westat
12
What is Patient Experience … Patient experience refers to what happened in a health care setting. … Patient Experience vs. … Patient Satisfaction
Experience
Satisfaction
Why Measure Patient Experience? … with Providers
Patient Experience with Facility-Based Care
Patient Experience with Condition-Specific
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digital.ahrq.gov/sites/default/files/docs/survey/telemedicine-and-non-telemedicine-visit-experience-interview-guides.pdf
June 16, 2021 - Telemedicine and Non-Telemedicine Visit Experience Interview Guides
Telemedicine and Non-Telemedicine … Visit Experience Interview Guides
University of Rochester, Rochester NY
This is an interview guide … Have you had any experience with it?
10. … Do you have other comments about your experience in guiding this family in accessing care? … Have you had any experience with it?
10.
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psnet.ahrq.gov/issue/exploring-experience-nurse-practitioners-who-have-committed-medical-errors-phenomenological
April 21, 2021 - Study
Exploring the experience of nurse practitioners who have committed medical … Exploring the experience of nurse practitioners who have committed medical errors: A phenomenological … This qualitative interview study of nurse practitioners who had made errors found that they experience … Exploring the experience of nurse practitioners who have committed medical errors: A phenomenological
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/perinatal-care-experience-slides.pdf
March 06, 2025 - Factors that Impact Perinatal Care Experience and Outcomes: Slide Presentation
National Center for … Excellence in Primary Care Research
Presents
Factors that Impact Perinatal Care Experience and Outcomes … AHRQ
4
NCEPCR’s Activities
5
Today’s Webinar Objectives
Factors that Impact Perinatal Care Experience … of respectful maternity care
Patient
experience
with care
Defining Respectful Maternity Care
1 … prefer to 'climb the
mountain’ myself (eg- no/low
intervention labor + birth plan)
• My body + experience
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psnet.ahrq.gov/issue/validation-second-victim-experience-and-support-tool-revised-neonatal-intensive-care-unit
September 24, 2017 - Study
Validation of the second victim experience and support tool-revised in the … Validation of the second victim experience and support tool-revised in the neonatal intensive care unit … Healthcare professionals involved in a medical error often experience psychological distress. … This article describes the validation of a revised version of the Second Victim Experience and Support … Validation of the second victim experience and support tool-revised in the neonatal intensive care unit
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psnet.ahrq.gov/issue/inpatient-ehr-user-experience-and-hospital-ehr-safety-performance
April 24, 2018 - Study
Inpatient EHR user experience and hospital EHR safety performance. … Inpatient EHR user experience and hospital EHR safety performance. … the National Quality Forum Leapfrog Health IT Safety Measure and the ARCH Collaborative EHR User experience … Results indicate a positive association between safety performance and user experience , affirming the … Inpatient EHR user experience and hospital EHR safety performance.
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psnet.ahrq.gov/issue/associations-physicians-prescribing-experience-work-hours-and-workload-prescription-errors
July 21, 2021 - Study
Associations of physicians’ prescribing experience, work hours, and workload … Associations of physicians’ prescribing experience, work hours, and workload with prescription errors … medication prescribing errors and a physician’s workload, successive work shifts, and prescribing experience … (CDSS) in acute care settings (excluding intensive care units) and found that longer hours and less experience … Associations of physicians’ prescribing experience, work hours, and workload with prescription errors
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psnet.ahrq.gov/issue/implementing-survey-patients-provide-safety-experience-feedback-following-care-transition
January 08, 2020 - Journal Article
Implementing a survey for patients to provide safety experience feedback … Implementing a survey for patients to provide safety experience feedback following a care transition: … This study reports the results of a survey measuring patients' experience of their own safety during … Implementing a survey for patients to provide safety experience feedback following a care transition: … January 19, 2012
Healthcare professionals experience of psychological safety, voice,
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psnet.ahrq.gov/issue/feelings-trust-and-safety-are-related-facets-patients-experience-surgery-descriptive
January 26, 2022 - Study
Feelings of trust and of safety are related facets of the patient's experience … Feelings of trust and of safety are related facets of the patient's experience in surgery: a descriptive … Understanding patient experience can provide key insights about safety culture. … is based on the patient’s relationship with their surgeon, communication style, and the patient’s experience … Feelings of trust and of safety are related facets of the patient's experience in surgery: a descriptive
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/CaseStudyPatientExperience_July2011FINAL_revised20110728.pdf
July 01, 2011 - A Tale of Three Practices: How Medical Groups are Improving the Patient Experience
1
CASE STUDY … A Tale of Three Practices: How Medical
Groups are Improving the Patient Experience
July 2011 … Introduction
Medical practices are facing increasing pressure to improve their patient experience … Quality Collaborative
CQC Guide to
Improving the Patient Experience. … have abundant opportunities for improving the patient
experience.
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digital.ahrq.gov/ahrq-funded-projects/portals-inpatient-care-evaluating-usability-use-and-patient-experience/final-report
January 01, 2023 - Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience Associated With Patient … Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience Associated With Patient … Scheck
Project Name
Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience
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psnet.ahrq.gov/issue/relationship-between-patient-safety-culture-and-patient-experience-hospital-settings-scoping
November 17, 2014 - Review
Relationship between patient safety culture and patient experience in hospital … Relationship between patient safety culture and patient experience in hospital settings: a scoping review … Patient satisfaction/experience and staff perceptions of safety culture are commonly utilized as indicators … In this review, positive patient satisfaction/experience was associated with positive staff (but not … Teamwork and communication were the most influential factors on patient experience and staff patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
June 02, 2025 - 7
ASPECTS
OF PATIENT
EXPERIENCE
Culturally
Appropriate
Care
Care
Coordination
Courtesy … CAHPS surveys are considered the gold standard for patient
experience measurement because they: … Experience
with
Providers
• Clinicians and
Medical Groups
• Hospices
• Home Health
Care … Homes
• Outpatient
Ambulatory
Surgical Centers
Experience
with Health
Plans
• Health Plans … CAHPS Program: Gold Standard for Patient Experience
CAHPS SurveysMeasuring patient experience
Uses
-
www.ahrq.gov/research/shuttered/acfselection/chapter3.html
July 01, 2018 - aftermath of Hurricanes Katrina and Rita and other natural disasters, the United States has gained more experience … Questionnaire Development and Administration
In an attempt to acquire a standardized data set regarding experience … questionnaire that would be circulated to a limited number of groups who had either extensive real world experience … selected had established and operated ACFs during Hurricanes Katrina and Rita and one group had extensive experience … The groups with experience operating an ACF included Baylor College of Medicine (Houston, TX), University
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
June 02, 2025 - ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy and
Respect
Care
Coordination
Culturally … of care in different settings
Experience
with Providers
• Clinicians and
Medical Groups
• Hospices … • Home Health
Care
• Surgical Care
Experience
with Facility-
Based Care
• Hospitals (adult
and … pediatric)
• Dialysis Centers
• Nursing Homes
• Outpatient
Ambulatory
Surgical Centers
Experience … • Home Health
Care
• Surgical Care
Experience
with Facility-
Based Care
• Hospitals (adult
and
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
June 02, 2025 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT? … Stephanie Fry
Senior Study Director
Westat
What is Patient Experience? … Patient experience encompasses the range of interactions that
patients have with the health care system … with Condition-
Specific Care
► Cancer Care
► Mental Health Care
Patient Experience with Facility … What is Patient Experience?
Patient Experience vs.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME
AHRQ’s CAHPS Program: Addressing Emerging Needs
for Patient Experience Measurement and … Survey Instruments
• Responses to Current Information Needs
• Use of the Surveys to Improve Patient Experience
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www.ahrq.gov/ncepcr/about/pcr-webinar-series/perinatal-care-experience.html
April 01, 2025 - Factors that Impact Perinatal Care Experience and Outcomes
This AHRQ National Center for Excellence … embedded video: https://www.youtube-nocookie.com/embed/fLpk3lusX9I Factors that Impact Perinatal Care Experience … Slides: Factors that Impact Perinatal Care Experience and Outcomes (PDF, 2 MB)
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES … Stephanie Fry
Senior Study Director
Westat
What is Patient Experience? … Patient experience encompasses the range of interactions that
patients have with the health care system … Patient Satisfaction
Experience Satisfaction
• Whether something
happened, or how often it
happened … What is Patient Experience?
Patient Experience vs.