-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
June 02, 2025 - CAHPS 101
WHAT IS PATIENT EXPERIENCE
AND HOW DOES CAHPS
MEASURE IT? … Stephanie Fry
Senior Study Director
Westat
What is Patient Experience? … Patient experience encompasses the range of interactions that
patients have with the health care system … with Condition-
Specific Care
► Cancer Care
► Mental Health Care
Patient Experience with Facility … What is Patient Experience?
Patient Experience vs.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry
WHAT IS PATIENT EXPERIENCE
AND HOW DOES … Stephanie Fry
Senior Study Director
Westat
What is Patient Experience? … Patient experience encompasses the range of interactions that
patients have with the health care system … Patient Satisfaction
Experience Satisfaction
• Whether something
happened, or how often it
happened … What is Patient Experience?
Patient Experience vs.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
June 02, 2025 - ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy
and Respect
Care
Coordination
Culturally … CAHPS surveys are considered the gold standard for patient
experience measurement because they: … • Home Health
Care
• Surgical Care
Experience
with Facility-
Based Care
• Hospitals (adult
and … pediatric)
• Dialysis Centers
• Nursing Homes
• Outpatient
Ambulatory
Surgical Centers
Experience … with
Condition-
Specific Care
• Cancer Care
• Mental Health
Care
Experience
with Health
Plans
-
www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-provider-ny.html
March 01, 2021 - Domains include: internal practice context, intervention experience with the cooperative, and experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/01-pt-narratives-support-px-strategy-intro.pdf
December 10, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Introduction
How Patient … Narratives Can Support Your
Patient Experience Strategy
A Webinar Presented by the AHRQ CAHPS User … Quigley, PhD
Senior Health Policy Researcher
RAND
4
How Patient Narratives Can Support Your Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/07-pt-narratives-support-px-strategy-closing.pdf
September 01, 2024 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Closing
CAHPS Updates … “Nothing
is more powerful than words: How patient experience narratives enable
improvement.”Qual Manag … “Learning from
patients: The impact of using patient narratives on patient experience scores.”
-
www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-pcip-staff-ny.html
March 01, 2021 - Domains include: external context/environment, internal practice context, intervention experience with … the cooperative, and experience with the practice network.
-
www.ahrq.gov/ncepcr/about/pcr-webinar-series/perinatal-care-experience.html
April 01, 2025 - Factors that Impact Perinatal Care Experience and Outcomes
This AHRQ National Center for Excellence … embedded video: https://www.youtube-nocookie.com/embed/fLpk3lusX9I Factors that Impact Perinatal Care Experience … Slides: Factors that Impact Perinatal Care Experience and Outcomes (PDF, 2 MB)
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME
AHRQ’s CAHPS Program: Addressing Emerging Needs
for Patient Experience Measurement and … Survey Instruments
• Responses to Current Information Needs
• Use of the Surveys to Improve Patient Experience
-
www.ahrq.gov/cahps/news-and-events/research-meetings/index.html
November 01, 2024 - Patient-Reported Experience and Outcome Measures (PREMs and PROMs) in Research and Clinical Practice … The relationship between patient safety culture and patient experience. … data taught us about disparities in patient experience? … What are barriers to enhancing equity through patient experience measurement? … What facilitates enhancing equity in patient experience through better measurement?
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … Instructions
Patient Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Updated … 3/20/17
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction......... … ..................................... 5
CAHPS® Child Hospital Survey and Instructions
Patient Experience … Telephone Script for the CAHPS
Child Hospital Survey
Reporting Measures and Guidelines
• Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
May 11, 2016 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … Instructions
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction..... … .6
Appendix B: How to Calculate Composite Scores for Reporting ....................... 12
Patient Experience … Survey results are typically reported along with other measures of
Patient Experience Measures from … A high hospital-level reliability is not
Patient Experience Measures from the CAHPS Child Hospital
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Patient Experience Measures from the CAHPS® Child Hospital Survey
CAHPS® Child Hospital Survey and … Instructions
Patient Experience Measures from the CAHPS Child Hospital Survey
Document No. 909
Updated … 3/20/17
Patient Experience Measures from the
CAHPS® Child Hospital Survey
Introduction...... … ..................................... 5
CAHPS® Child Hospital Survey and Instructions
Patient Experience … Telephone Script for the CAHPS
Child Hospital Survey
Reporting Measures and Guidelines
• Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
January 01, 2014 - Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard
Creative Strategies to Improve … Patient Care Experience
Presenters (from the Yale Team)
Ingrid Nembhard, PhD, MS
Associate Professor … For staff experience of teamwork: Sample items from Nembhard & Tucker 2011; Gittell 2001
• Nurses and … 2
2.5
3
3.5
4
Intervention Group Comparison Group
Baseline
Follow-Up
5% increase in patient experience … needed
Creative Strategies to Improve Patient Care Experience
Why Creative Ideas Are Needed
The
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - Patient Experience Measures from the CAHPS® Surgical Care Survey
Patient Experience Measures from the … Surgical Care Survey
CAHPS® Surgical Care Survey
Document No. 409
Updated 11/28/2017
Patient Experience … ..................... 2
Appendix: Survey Items Organized by Measure .................. 4
Patient Experience … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
Patient Experience … the core survey are recommended for consumer reports, but the use of
Patient Experience Measures
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6n.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Price Transparency
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.N. … • The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee
Survey) – the version used by … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.M. … departments and urgent care centers—which tends to make
them even less satisfied with their health care experience … http://www.aafp.org/fpm/20030500/66grou.html
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6l.pdf
August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Planned Visits
The CAHPS Ambulatory … Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies … for Improving Patient Experience with
Ambulatory Care
6.L. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/CaseStudyPatientExperience_July2011FINAL_revised20110728.pdf
July 01, 2011 - A Tale of Three Practices: How Medical Groups are Improving the Patient Experience
1
CASE STUDY … A Tale of Three Practices: How Medical
Groups are Improving the Patient Experience
July 2011 … Introduction
Medical practices are facing increasing pressure to improve their patient experience … Quality Collaborative
CQC Guide to
Improving the Patient Experience. … have abundant opportunities for improving the patient
experience.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy
and Respect
Care
Coordination
Culturally … Care
Experience
with Facility-
Based Care
• Hospitals (adult
and pediatric)
• Dialysis Centers … • Nursing Homes
• Outpatient
Ambulatory
Surgical Centers
Experience
with
Condition-
Specific … Care
• Cancer Care
• Mental Health
Care
Experience
with Health
Plans
• Health Plans
• Dental … CAHPS Surveys Measuring patient experience
Uses for CAHPS Surveys