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Showing results for "experience".

721. CommonSpirit Health Expands CANDOR Toolkit Across Entire Health System | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/202104.html
     October 01, 2021 - but to resolve unexpected issues so that patients can emotionally and physically heal from an adverse experience … 2021-04 AHRQ Product(s): CANDOR Toolkit Topic(s): Patient Experience

722. Key Driver Diagram | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/implementation-qi/toolkit/asthma/key-drivers.html
     July 01, 2021 - It was designed for practices with prior QI experience and already adhering to National Heart, Lung, … It was designed for a group of primary care practices with limited or no prior experience in QI and the

723. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
     November 01, 2020 - regional collaboratives, to provide input on the development and use of a CAHPS survey to assess patient experience … National Committee for Quality Assurance (NCQA) gathered from stakeholders on the development of a patient experience

724. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Gregg provides leadership for quality and patient safety at Mass General and measuring patient experience … quality improvement or QI podcast series looked at the value of measuring and improving the patient’s experience … Like culture, leadership is another important aspect in any improvement effort, not just with patient experience … Another terrific example in the patient experience world is that we all look at our CAHPS data. … the stories of how whatever the issue is that you’re working on directly impacted a patient and the experience

725. Patient and Family Involvement in Care of Mechanically Ventilated Patients: Slide Presentation | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-slides.html
     March 01, 2017 - in the Intensive Care Unit 1 Family members of patients in the intensive care unit (ICU) may experience … Slide 6: What Could Have Improved the Experience? … Slide 11: Remember Your Own Experience Think back to your initial thought of your mother, father, … Attention to patient-centered outcomes such as quality-of-life measures and patient experience. … Slide 17: From the Patient’s Perspective… …receiving acute care services is a challenging life experience

726. Information to Help Hospitals Get Started (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
     January 01, 2012 - and Human Services’ Agency for Healthcare Research and Quality by a collaboration of partners with experience … patients in which 41 percent indicated they would be willing to switch hospitals for a better patient experience … staff retention has led to a savings of $3 million over 5 years.21 As another example, Bronson’s experience … What is the "patient experience"? … A better hospital experience. McKinsey Quarterly. 21. McCarthy D.

727. Staff Member Survey for Physicians (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/physician-survey-post-intervention-nw.pdf
     January 01, 2014 - enjoyable place to work      People in this practice operate as a real team      When we experience … data from patients to improve care      Our practice uses data on patients’ expectations and/or experience …  The symptoms of burnout I experience won’t go away. I think about frustrations at work a lot. … Leadership promotes an enjoyable place to work: Off People here operate as a real team: Off When we experience

728. Table 3-2. Definitions of Measurement Domains | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table32.html
     March 01, 2013 - management, which could include family, community, psychological, and social support Clinician experience … community-based resource and patient after the initial connection between them Community resource experience … family-centered care, respectfulness, cultural sensitivity, and advocacy for a patient exist Patient experience

729. Improving Customer Service and Access in a Surgical Practice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
     October 01, 2011 - The practice manager also examined CAHPS patient experience data. … In the early stages of this quality improvement effort, operations data and CAHPS patient experience … • Use all the data available (for example, operations data, CAHPS data, patient experience data, … The data from the time study, the access metrics, the patient experience survey, and the tracking of … By End of 2010, Specialty Practice Met Three Performance Goals for CAHPS Patient Experience Measures

730. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Review the development and testing process • Offer recommendations for implementation • Highlight the experience … questions that: • Prompts survey respondents to tell a clear and comprehensive story about their experience

731. Access to Health Care | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/womenhealth/wm-access.html
     September 01, 2015 - women were significantly less likely than White, Black, and American Indian and Alaska Native women to experience … Hispanic women were significantly less likely than non-Hispanic White and non-Hispanic Black women to experience

732. Pennsylvania Psychiatric Institute Slashes Readmission Rates with AHRQ-based Discharge Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201706.html
     May 01, 2017 - An outcome survey is completed to rate the patients' experience. … "Patients rated their experience as 9.21 out of 10, on average, from 2013-2015," said Ms. Seiders.

733. Measures: Family Experiences with Care Coordination measure set (FECC) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/chipra_15-p002-ef.pdf
     March 01, 2015 - Providers and Systems (CG-CAHPS®) Child 12-month survey.18 Most indicators were associated with better experience

734. Measures: Family Experiences With Care Coordination Measure Set (FECC) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/CHIPRA_15-P002-EF-revised.pdf
     March 01, 2015 - Providers and Systems (CG-CAHPS®) Child 12-month survey.18 Most indicators were associated with better experience

735. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment of Patient Experience … feedback than questions 3-5, the feedback prompted by the second question focuses on the aspects of experience … problematic for a closed-ended question that asks for a single rating or assessment of one aspect of patient experience … nature of narrative response, respondents sometimes convey all of the important details of their experience … Responses typically focus on the one or two aspects of patient experience that have the greatest salience

736. PQMP Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/measures/index.html?page=6
     Patient-Reported Outcomes (Health Outcomes and Patient Experiences of Care) Measure Subdomain: Patient Experience

737. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
     June 01, 2014 - We'll be addressing specifically the research that we've done on the use of patient experience narratives … So on SelectMD, some participants saw only CAHPS data on patient experience. … , and aligned with valued aspects of patient experience? … So for some domains of experience we were doing really well on the first run. … And then we had a third set of domains of experience captured by orientation.

738. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
     July 01, 2023 - Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment of Patient Experience … Consumer response to patient experience measures in complex information environments.

739. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - technical competence • Actionable: conveys the who, what, when and where of the event as well as how the experience

740. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
     March 06, 2013 - The time and energy you invest help us make important changes and improve the care experience for other … Bring your sense of humor and expect the best from your experience. … What ideas do I have about how my experience could have been improved? … Key points about your hospital experiences What went well during your hospital experience? … [Blank] [Blank] [Blank] [Blank] [Blank] What did not go well during your hospital experience?