Results

Total Results: 4,270 records

Showing results for "experience".

61. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
    www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
    August 01, 2021 - sought to improve administration and understanding of patient needs and their family’s/caregiver’s experience … The Child HCAHPS Survey is a survey of parents or guardians about pediatric inpatient experience of care … The Patient Experience Measures from the CAHPS Child Hospital Survey document reviews the types of … Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys , featured … in Academic Pediatrics , discusses the research team’s experience using tablets to administer the Child

62. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Grob (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-pt-narratives-support-px-strategy-grob.pdf
    June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Grob Patient Narrative … Specific Improvement Projects How Middle Managers Use Narratives to Lead Enable better patient experience … with patients Identify areas of improvement and potential solutions Enable better patient experience … projects and take action Improvement in Organizational processes Organizational outcomes Patient experience … Workforce experience 15 Patient Narrative Research Insights - How Patient Narratives Enable Improvement

63. Factors that Impact Perinatal Care Experience and Outcomes: Slide Presentation (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/perinatal-care-experience-slides.pdf
    March 06, 2025 - Factors that Impact Perinatal Care Experience and Outcomes: Slide Presentation National Center for … Excellence in Primary Care Research Presents Factors that Impact Perinatal Care Experience and Outcomes … AHRQ 4 NCEPCR’s Activities 5 Today’s Webinar Objectives Factors that Impact Perinatal Care Experience … of respectful maternity care Patient experience with care Defining Respectful Maternity Care 1 … prefer to 'climb the mountain’ myself (eg- no/low intervention labor + birth plan) • My body + experience

64. Patient Experience Measures from the CAHPS Outpatient Mental Health Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/outpatient-mental-health-survey-measures.pdf
    June 02, 2025 - Patient Experience Measures from the CAHPS Outpatient Mental Health Survey Section 4: Patient Experience … Page 10 Guidelines for Using the CAHPS® Outpatient Mental Health Survey Section 4: Patient Experience … Not difficult at all https://www.ahrq.gov/cahps/consumer-reporting/index.html Section 4: Patient Experience … Response Options • Yes • No Section 4: Patient Experience Measures from the CAHPS Outpatient Mental

65. Exhibit 6.6. Organizational Goals of Lean | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-6.html
    November 01, 2014 - interviewee Aims of Lean (in order of most frequently mentioned) Executives Improved patient experience … at the bedside Providers (physicians and mid-level, non-department leaders) Improved patient experience … Nurses and other frontline staff Improved efficiency and reduced process time Improved patient experience … reduced process time Cultural integration: process improvement, transparency Improved patient experience

66. Exhibit 1.6. Organizational Goals of Lean | Agency for Healthcare Research and Quality
    www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-6.html
    November 01, 2014 - interviewee Aims of Lean (in order of most frequently mentioned) Executives Improved patient experience … at the bedside Providers (physicians and mid-level, non-department leaders) Improved patient experience … Nurses and other frontline staff Improved efficiency and reduced process time Improved patient experience … reduced process time Cultural integration: process improvement, transparency Improved patient experience

67. Improving Patient Experience in Large Organizations (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-032421.html
    April 01, 2021 - Improving Patient Experience in Large Organizations (Webcast) Wednesday, March 24, 2021 Contents … using Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys to improve patient experience … from Kaiser Permanente and UCLA Health discussed their strategies for identifying aspects of patient experience … Principal Consultant Kaiser Permanente Oakland, CA Effective Implementation of Patient Experience … Professor of Medicine at the David Geffen School of Medicine at UCLA Los Angeles, CA Ambulatory Patient Experience

68. Introduction | Agency for Healthcare Research and Quality
    www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
    June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Introduction Previous Page Next Page Table of Contents Patient Experience as a Source … Patients’ Diagnostic Experiences Using Rigorous Methods Learning From Narratives About Diagnostic Experience … References Policymakers and clinician-leaders are increasingly looking to patient experience … But over the past decade, researchers have used open-ended questions to better understand patient experience

69. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
    November 01, 2006 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg AHRQ’S CAHPS … of care − our knowledge of measuring patient experience and collecting relevant data − informative … materials to assess patient experience in health care settings and with health plans and providers … 9 CAHPS Surveys • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings.

70. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-GINSBERG (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-ginsburg.pdf
    January 01, 1995 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-GINSBERG … Health and Human Services ► Since 1995, AHRQ’s CAHPS Program has advanced the science of patient experience … databases for selected surveys for quality improvement − Research to advance the science of patient experience … patient experience and healthcare worker job satisfaction, workforce burnout, workplace safety 15 … Develop and Support Annual CAHPS Research Meeting: ► Patient Experience, Patient Safety, and Provider

71. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
    April 18, 2019 - Creative Strategies to Improve Patient Care Experience - Part 1 Intro Creative Strategies to Improve … Patient Care Experience A Webcast Presented by the AHRQ CAHPS User Network April 18, 2019 12:00 – … 1:00 pm ET Our Focus Today • Why are creative ideas needed to improve the patient care experience … • How did one creative idea, a nurse care coordinator program, affect patient experience in an ambulatory … question in the box that opens Type question here 5 Creative Strategies to Improve Patient Care Experience

72. Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-intro.pdf
    January 28, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience webcast - Intro Lessons From … Healthcare Organizations on Improving Patient Experience A Webcast Presented by the AHRQ CAHPS User … 00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience … CAHPS & SOPS Programs Agency for Healthcare Research and Quality • Lisa Franchetti, MA, CPHQ Customer Experience

73. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
    October 01, 2020 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … supplemental weekly IVR surveys through Jan. 2020 • Medicaid member journey-mapping in 2019 • Customer Experience … can do an immediate after-call survey 23 Contact Information Lisa Franchetti, MA, CPHQ Customer Experience

74. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
    June 02, 2025 - in measuring and improving the patient’s experience of care … Information The CAHPS surveys collect patient experience information. … Why Measure Patient Experience? … Collecting Patient Experience Information Patient Experience Umbrella Using the Patient’s Voice to … Collect Patient Experience Information

75. How CAHPS Surveys Measure Patient Experience | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
    March 01, 2017 - How CAHPS Surveys Measure Patient Experience   Susan Edgman-Levitan, PA Executive Director … Stoeckle Center for Primary Care Innovation Massachusetts General Hospital   Are patient experience … A lot of people still think that patient experience is the same as patient satisfaction. … Patient experience is a critical part of understanding the quality of care that patients receive. … Information about patient experience tells us whether patients are receiving care that is respectful

76. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
    June 02, 2025 - New Users - CAHPS 101 CAHPS 101 Stephanie Fry Senior Study Director Westat 12 What is Patient Experience … Patient experience refers to what happened in a health care setting. … Patient Experience vs. … Patient Satisfaction Experience Satisfaction Why Measure Patient Experience? … with Providers Patient Experience with Facility-Based Care Patient Experience with Condition-Specific

77. About Shared Decision Making | Agency for Healthcare Research and Quality
    www.ahrq.gov/sdm/about/index.html
    May 01, 2023 - clinicians work together to make healthcare decisions informed by evidence, the care team's knowledge and experience … demonstrated that SDM increases patient engagement in decision making and improves the patient and clinician experience … SDM has also been shown to improve the healthcare experience and trust of racial, gender, and sexual

78. Proposed Projects in CAHPS VI | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
    February 01, 2025 - initiative, which has been responsible for multiple innovations in the design and administration of patient experience … Improving Patient Experience Proposed research studies focus on the following: Improving patient engagement … how hospital patient safety culture, employee engagement, and employee burnout relate to patient care experience … Assessing and improving the emotional experience of patient care in the hospital setting.

79. CAHPS Child Hospital Survey: The CAHPS Program (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
    June 02, 2025 - 7 ASPECTS OF PATIENT EXPERIENCE Culturally Appropriate Care Care Coordination Courtesy … CAHPS surveys are considered the gold standard for patient experience measurement because they: … Experience with Providers • Clinicians and Medical Groups • Hospices • Home Health Care … Homes • Outpatient Ambulatory Surgical Centers Experience with Health Plans • Health Plans … CAHPS Program: Gold Standard for Patient Experience CAHPS SurveysMeasuring patient experience Uses

80. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Bakdash (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
    June 02, 2025 - ASPECTS OF PATIENT EXPERIENCE Access to Care Courtesy and Respect Care Coordination Culturally … of care in different settings Experience with Providers • Clinicians and Medical Groups • Hospices … • Home Health Care • Surgical Care Experience with Facility- Based Care • Hospitals (adult and … pediatric) • Dialysis Centers • Nursing Homes • Outpatient Ambulatory Surgical Centers Experience … • Home Health Care • Surgical Care Experience with Facility- Based Care • Hospitals (adult and