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www.ahrq.gov/practiceimprovement/delivery-initiative/abstract-magill.html
December 01, 2017 - mixed-methods design to assess the program, evaluating its impact on clinical quality, patient satisfaction and experience … Patient experience improved with regard to the patient-centered medical home (PCMH) domains of Comprehensive … The experience of patients enrolled in our care management program improved over the 3 years of the project
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2024-virtual-research-meeting-summary-prems-proms.pdf
January 01, 2024 - Assessment of Healthcare Providers and Systems
(CAHPS®)
2024 Research Meeting Summary
Patient-Reported Experience … They are widely recognized patient-reported experience measures
(PREMs) that serve as critical tools … Due to increased
accountability for patient experience, including public reporting of patient experience … And the active person with less pain may experience
more pain after having surgery. … Administrators find the data useful,
particularly for measuring patient experience with PREMs.
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
March 01, 2013 - (1)
13 **
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Capacity for self-management
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Clinician experience …
Communication and follow through/follow-up
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Community resource experience … resources
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Patient-centeredness
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Patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - The “why’s” behind areas of
dissatisfaction
• Target areas more effectively
to improve member
experience … Strategic /
Business Plan
Outside-In
(Insights) Execution
Focus Areas
Customer Service
Member Experience … Medicaid
Health Plan
Rating 2014-
2015
27
Karen Posey
VP, Enterprise Strategy & Consumer Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Improving CG-CAHPS in an
Academic Medical Center
Rick Evans, MA
Senior Vice President &
Chief Experience … facility, divisional
Action plans with targets
– Use best practices
– Open-book exercise
Our experience … Rick Evans
Senior Vice President & Chief Experience Officer
NewYork-Presbyterian Hospital
rie9003@nyp.org
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/EvidenceNOW-BSC-TN-profile.pdf
September 01, 2021 - rural
and African-American populations are medically underserved, have poor access to
healthcare, and experience … the heart health
Cooperative, the effectiveness of participation on
improving patient and partner experience … The Network process evaluation will use
patient-centered practice team experience to assess the
impact … of participation in the Network on practice capacity
for improvement and patient experience. … last, so that we can bring best evidence from both patient-
centered outcomes research and patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Hundt.pdf
January 01, 2003 - , explain why they rated their experience as they did, and what
they would do to make it better. … In turn, we expected these participants to experience more symptoms or
problems. … On a five-point scale (excellent/very good/good/fair/poor), no one rated
their experience as “poor” … and to suggest how their experience might have been better. … In most instances the initial surgical experience was
less than optimal, which caused them to become
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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-4.html
October 01, 2013 - clinical-community relationships
Description
This measure assesses the time savings clinicians experience … with primary care clinic/clinician
Description
This measure assesses aspects of a patient’s experience … Domain
Patient experience (clinic/clinician-patient)
Data source
Patient/individual survey … measure may be based on specific survey items (patient recall of interactions with clinic/clinician, experience … composite measure that combines responses to several survey items to assess relevant aspects of patient experience
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state-apb.html
January 01, 2024 - Two decades of diagnostic error experience
Mark Graber, M.D. … Two decades of diagnostic error experience
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www.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
March 01, 2023 - often we may assume that healthcare workers are hardened to such events, given the daily trauma they experience … They experience the losses first-hand, with an anguishing intimacy that none of us would wish for or … The pain that healthcare workers experience is our pain, too.
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www.ahrq.gov/prevention/chronic-care/decision/research-centers/rce_profile_wretling.html
August 01, 2014 - She says she has learned a great deal from her colleagues at CRISP, and her experience there has "been … a great opportunity," which has both "broadened my experience and focused my interest." … In particular, she credits her experience working at CRISP with sparking her interest in D&I research
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - CAHPS Ambulatory Care Improvement Guide is designed to help organizations that want to enhance
patient experience … positive experiences,
• The steps they can take to apply established improvement methods to patient experience … published and
grey literature to identify both promising strategies for improving key aspects of patient experience
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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
March 01, 2019 - “You’re looking for thought leaders, people with a lot of experience—but those also tend to be people … However, they may have less experience with formal stakeholder efforts. … Involving individuals with a blend of experience will likely result in higher engagement of participants … These individuals will be leaders of their community, and they will also have experience being a part … Depending on the particular individual, he or she may be able to speak from direct experience and present
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www.ahrq.gov/ncepcr/tools/case-studies/fillmore.html
April 01, 2022 - Using an instructor who has both content expertise and online teaching experience is critical. … Students with prior experience related to course content are occasionally asked to give presentations … The preceptorship experience can be spread throughout the 13-week course or completed during a 1-week … The majority of students that have enrolled in the course thus far have experience working in health … Using an instructor who has both PF content expertise and online teaching experience is critical.
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www.ahrq.gov/pqmp/publications/search.html?page=2
August 01, 2016 - PMID: 27495373
Keywords: Patient and family experience measures, Care transitions
Is It Feasible … Keywords: Care transitions, Patient and family experience measures
The development of a pediatric … inpatient experience of care measure: Child HCAHPS® Center of Excellence: Children's Hospital Boston … The development of a pediatric inpatient experience of care measure: Child HCAHPS®. … Keywords: Patient and family experience measures, In-patient care
Recognizing differences in hospital
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
Advancing the Science of Patient Experience … questions
that:
• Prompts survey respondents to tell a clear and
comprehensive story about their experience … investigating the suitability of speech-enabled IVR and web
modes for publicly reported surveys of patient experience … Feedback loop: testing a patient
experience survey in the safety net. … Advancing the Science of Patient Experience Assessment
CAHPS Family of Surveys
Core CAHPS Design Principles
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-233-hrob-section-3-table-2.pdf
June 02, 2025 - positive evidence of human fetal risk based on adverse reaction
data from investigational or marketing experience … positive evidence of human fetal risk based on adverse reaction data
from investigational or marketing experience
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
June 02, 2025 - • What is the patient and family experience in our hospital? … Strategy 2: Communicating to Improve Quality Training (Tool 6)
What is the patient and family
experience … listen to the patient and family’s needs
and concerns:
– Use open-ended questions
– Try to see the experience … Emily, Jack’s wife, who is
there at the time, reinforces that experience.
24 Strategy 2: Communicating … What is the patient and family experience at our hospital?
What is it like being a patient?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - In our earlier podcasts in this series, we talked about why improving patient experience is so
important … , what we
found is that almost everything that we do to improve the experience of care for patients … actually improves the
experience of delivering care for the physicians and the other staff in a practice … Carla Zema
So what will these qualitative methods add to patient experience survey data? … I think the
most important reason why I would suggest thinking about this is that in our experience,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/child-hcahps-overview-survey.pdf
June 02, 2025 - CHILD HCAHPS SURVEY
Sara Toomey, MD, MPhil, MPH, MSc
Chief Safety and Quality Officer, SVP
Chief Experience … Measurement at Boston Children’s Hospital as part of the PQMP
• Parent/guardian reports on inpatient care experience