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Showing results for "experience".

  1. www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-4.html
    October 01, 2013 - clinical-community relationships Description This measure assesses the time savings clinicians experience … with primary care clinic/clinician Description This measure assesses aspects of a patient’s experience … Domain Patient experience (clinic/clinician-patient) Data source Patient/individual survey … measure may be based on specific survey items (patient recall of interactions with clinic/clinician, experience … composite measure  that combines responses to several survey items to assess relevant aspects of patient experience
  2. www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
    March 01, 2013 - (1) 13 ** * ** Capacity for self-management * ** * * * * Clinician experience …   Communication and follow through/follow-up * * * * * ** Community resource experience … resources ** ** * * * * Patient-centeredness * * * ** * ** Patient experience
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
    April 13, 2016 - The “why’s” behind areas of dissatisfaction • Target areas more effectively to improve member experience … Strategic / Business Plan Outside-In (Insights) Execution Focus Areas Customer Service Member Experience … Medicaid Health Plan Rating 2014- 2015 27 Karen Posey VP, Enterprise Strategy & Consumer Experience
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
    March 15, 2016 - Improving CG-CAHPS in an Academic Medical Center Rick Evans, MA Senior Vice President & Chief Experience … facility, divisional  Action plans with targets – Use best practices – Open-book exercise  Our experience … Rick Evans Senior Vice President & Chief Experience Officer NewYork-Presbyterian Hospital rie9003@nyp.org
  5. www.ahrq.gov/pqmp/publications/search.html?page=2
    August 01, 2016 - PMID: 27495373 Keywords: Patient and family experience measures, Care transitions Is It Feasible … Keywords: Care transitions, Patient and family experience measures The development of a pediatric … inpatient experience of care measure: Child HCAHPS® Center of Excellence: Children's Hospital Boston … The development of a pediatric inpatient experience of care measure: Child HCAHPS®. … Keywords: Patient and family experience measures, In-patient care Recognizing differences in hospital
  6. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
    October 01, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast Advancing the Science of Patient Experience … questions that: • Prompts survey respondents to tell a clear and comprehensive story about their experience … investigating the suitability of speech-enabled IVR and web modes for publicly reported surveys of patient experience … Feedback loop: testing a patient experience survey in the safety net. … Advancing the Science of Patient Experience Assessment CAHPS Family of Surveys Core CAHPS Design Principles
  7. www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-9.html
    August 01, 2025 - Contents Overview Experience of Care and Health Outcomes Survey (ECHO™)   Overview The lack of reliable … Experience of Care and Health Outcomes Survey (ECHO™): The ECHO™ survey collects consumers' assessments … Return to Contents   Experience of Care and Health Outcomes Survey (ECHO™) Experience of Care and Health … Items assess consumer experience with specialty behavioral health, including care for mental or emotional
  8. www.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
    March 01, 2023 - often we may assume that healthcare workers are hardened to such events, given the daily trauma they experience … They experience the losses first-hand, with an anguishing intimacy that none of us would wish for or … The pain that healthcare workers experience is our pain, too. 
  9. www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
    June 02, 2025 - • What is the patient and family experience in our hospital? … Strategy 2: Communicating to Improve Quality Training (Tool 6) What is the patient and family experience … listen to the patient and family’s needs and concerns: – Use open-ended questions – Try to see the experience … Emily, Jack’s wife, who is there at the time, reinforces that experience. 24 Strategy 2: Communicating … What is the patient and family experience at our hospital? What is it like being a patient?
  10. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
    January 01, 2012 - In our earlier podcasts in this series, we talked about why improving patient experience is so important … , what we found is that almost everything that we do to improve the experience of care for patients … actually improves the experience of delivering care for the physicians and the other staff in a practice … Carla Zema So what will these qualitative methods add to patient experience survey data? … I think the most important reason why I would suggest thinking about this is that in our experience,
  11. www.ahrq.gov/prevention/chronic-care/decision/research-centers/rce_profile_wretling.html
    August 01, 2014 - She says she has learned a great deal from her colleagues at CRISP, and her experience there has "been … a great opportunity," which has both "broadened my experience and focused my interest." … In particular, she credits her experience working at CRISP with sparking her interest in D&I research
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
    January 01, 2016 - CAHPS Ambulatory Care Improvement Guide is designed to help organizations that want to enhance patient experience … positive experiences, • The steps they can take to apply established improvement methods to patient experience … published and grey literature to identify both promising strategies for improving key aspects of patient experience
  13. www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state-apb.html
    January 01, 2024 - Two decades of diagnostic error experience Mark Graber, M.D. … Two decades of diagnostic error experience
  14. www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
    March 01, 2019 - “You’re looking for thought leaders, people with a lot of experience—but those also tend to be people … However, they may have less experience with formal stakeholder efforts. … Involving individuals with a blend of experience will likely result in higher engagement of participants … These individuals will be leaders of their community, and they will also have experience being a part … Depending on the particular individual, he or she may be able to speak from direct experience and present
  15. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-233-hrob-section-3-table-2.pdf
    June 02, 2025 - positive evidence of human fetal risk based on adverse reaction data from investigational or marketing experience … positive evidence of human fetal risk based on adverse reaction data from investigational or marketing experience
  16. Staff Member Survey (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
    June 02, 2025 - enjoyable place to work      People in this practice operate as a real team      When we experience … data from patients to improve care      Our practice uses data on patients’ expectations and/or experience …  The symptoms of burnout I experience won’t go away. I think about frustrations at work a lot.
  17. www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/translating-cahps-surveys.pdf
    January 17, 2017 - submit: ◦ A curriculum vitae detailing his/her qualifications, including education, general work experience … in the target language, work experience as a translator, and other experience or skills that would … in the target language • Prior professional experience translating and/or developing survey instruments … in the health field • Professional work experience in the country of the target language • Prior … professional experience as a translator in any substantive area, preferably health-related • Familiarity
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/translating/translating-cahps-surveys.pdf
    January 17, 2017 - submit: o A curriculum vitae detailing his/her qualifications, including education, general work experience … in the target language, work experience as a translator, and other experience or skills that would … in the target language • Prior professional experience translating and/or developing survey instruments … in the health field • Professional work experience in the country of the target language • Prior … professional experience as a translator in any substantive area, preferably health-related • Familiarity
  19. www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-fac-guide.html
    March 01, 2017 - the Intensive Care Unit Say: Family members of patients in the intensive care unit, or ICU, may experience … Slide 6: What Could Have Improved the Experience? … Ask: When you think about that experience that you imagined or remembered with a family member or loved … Slide 11: Remember Your Own Experience Say: Put yourself in the shoes of your patient’s family. … : Respect and dignity is a foundational aspect of healthcare and is central to a positive patient experience
  20. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/ptfamcare-facguide.docx
    January 01, 2017 - in the Intensive Care Unit SAY: Family members of patients in the intensive care unit, or ICU, may experience … Slide 5 What Could Have Improved the Experience? … ASK: When you think about that experience that you imagined or remembered with a family member or loved … Slide 10 Remember Your Own Experience SAY: Put yourself in the shoes of your patient’s family. … Patient’s Perspective… SAY: Being a patient in acute care is a challenging and often traumatic life experience

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