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www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-atlas3-4.html
October 01, 2013 - clinical-community relationships
Description
This measure assesses the time savings clinicians experience … with primary care clinic/clinician
Description
This measure assesses aspects of a patient’s experience … Domain
Patient experience (clinic/clinician-patient)
Data source
Patient/individual survey … measure may be based on specific survey items (patient recall of interactions with clinic/clinician, experience … composite measure that combines responses to several survey items to assess relevant aspects of patient experience
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www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
March 01, 2013 - (1)
13 **
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Capacity for self-management
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Clinician experience …
Communication and follow through/follow-up
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Community resource experience … resources
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Patient-centeredness
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Patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
April 13, 2016 - The “why’s” behind areas of
dissatisfaction
• Target areas more effectively
to improve member
experience … Strategic /
Business Plan
Outside-In
(Insights) Execution
Focus Areas
Customer Service
Member Experience … Medicaid
Health Plan
Rating 2014-
2015
27
Karen Posey
VP, Enterprise Strategy & Consumer Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/rick-evans-slides.pdf
March 15, 2016 - Improving CG-CAHPS in an
Academic Medical Center
Rick Evans, MA
Senior Vice President &
Chief Experience … facility, divisional
Action plans with targets
– Use best practices
– Open-book exercise
Our experience … Rick Evans
Senior Vice President & Chief Experience Officer
NewYork-Presbyterian Hospital
rie9003@nyp.org
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www.ahrq.gov/pqmp/publications/search.html?page=2
August 01, 2016 - PMID: 27495373
Keywords: Patient and family experience measures, Care transitions
Is It Feasible … Keywords: Care transitions, Patient and family experience measures
The development of a pediatric … inpatient experience of care measure: Child HCAHPS® Center of Excellence: Children's Hospital Boston … The development of a pediatric inpatient experience of care measure: Child HCAHPS®. … Keywords: Patient and family experience measures, In-patient care
Recognizing differences in hospital
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
October 01, 2017 - CAHPS® Moving Forward: Innovations in Tools and Research Webcast
Advancing the Science of Patient Experience … questions
that:
• Prompts survey respondents to tell a clear and
comprehensive story about their experience … investigating the suitability of speech-enabled IVR and web
modes for publicly reported surveys of patient experience … Feedback loop: testing a patient
experience survey in the safety net. … Advancing the Science of Patient Experience Assessment
CAHPS Family of Surveys
Core CAHPS Design Principles
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www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-9.html
August 01, 2025 - Contents Overview Experience of Care and Health Outcomes Survey (ECHO™) Overview The lack of reliable … Experience of Care and Health Outcomes Survey (ECHO™): The ECHO™ survey collects consumers' assessments … Return to Contents Experience of Care and Health Outcomes Survey (ECHO™) Experience of Care and Health … Items assess consumer experience with specialty behavioral health, including care for mental or emotional
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www.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
March 01, 2023 - often we may assume that healthcare workers are hardened to such events, given the daily trauma they experience … They experience the losses first-hand, with an anguishing intimacy that none of us would wish for or … The pain that healthcare workers experience is our pain, too.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
June 02, 2025 - • What is the patient and family experience in our hospital? … Strategy 2: Communicating to Improve Quality Training (Tool 6)
What is the patient and family
experience … listen to the patient and family’s needs
and concerns:
– Use open-ended questions
– Try to see the experience … Emily, Jack’s wife, who is
there at the time, reinforces that experience.
24 Strategy 2: Communicating … What is the patient and family experience at our hospital?
What is it like being a patient?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Qualitative_Methods_2012_04_11_Transcript.pdf
January 01, 2012 - In our earlier podcasts in this series, we talked about why improving patient experience is so
important … , what we
found is that almost everything that we do to improve the experience of care for patients … actually improves the
experience of delivering care for the physicians and the other staff in a practice … Carla Zema
So what will these qualitative methods add to patient experience survey data? … I think the
most important reason why I would suggest thinking about this is that in our experience,
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www.ahrq.gov/prevention/chronic-care/decision/research-centers/rce_profile_wretling.html
August 01, 2014 - She says she has learned a great deal from her colleagues at CRISP, and her experience there has "been … a great opportunity," which has both "broadened my experience and focused my interest." … In particular, she credits her experience working at CRISP with sparking her interest in D&I research
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
January 01, 2016 - CAHPS Ambulatory Care Improvement Guide is designed to help organizations that want to enhance
patient experience … positive experiences,
• The steps they can take to apply established improvement methods to patient experience … published and
grey literature to identify both promising strategies for improving key aspects of patient experience
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state-apb.html
January 01, 2024 - Two decades of diagnostic error experience
Mark Graber, M.D. … Two decades of diagnostic error experience
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www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step2.html
March 01, 2019 - “You’re looking for thought leaders, people with a lot of experience—but those also tend to be people … However, they may have less experience with formal stakeholder efforts. … Involving individuals with a blend of experience will likely result in higher engagement of participants … These individuals will be leaders of their community, and they will also have experience being a part … Depending on the particular individual, he or she may be able to speak from direct experience and present
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-233-hrob-section-3-table-2.pdf
June 02, 2025 - positive evidence of human fetal risk based on adverse reaction
data from investigational or marketing experience … positive evidence of human fetal risk based on adverse reaction data
from investigational or marketing experience
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
June 02, 2025 - enjoyable place to work
People in this practice operate as a real team
When we experience … data from patients to improve care
Our practice uses data on patients’ expectations and/or
experience … The symptoms of burnout I experience won’t go away. I think about frustrations at work a lot.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/translating-cahps-surveys.pdf
January 17, 2017 - submit:
◦ A curriculum vitae detailing his/her qualifications, including education, general work
experience … in the target language, work experience as a translator, and other experience
or skills that would … in the target language
• Prior professional experience translating and/or
developing survey instruments … in the health field
• Professional work experience in the country of the target language
• Prior … professional experience as a translator in any substantive area, preferably health-related
• Familiarity
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/translating/translating-cahps-surveys.pdf
January 17, 2017 - submit:
o A curriculum vitae detailing his/her qualifications, including education, general work
experience … in the target language, work experience as a translator, and other experience
or skills that would … in the target language
• Prior professional experience translating and/or
developing survey instruments … in the health field
• Professional work experience in the country of the target language
• Prior … professional experience as a translator in any substantive area, preferably health-related
• Familiarity
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www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-fac-guide.html
March 01, 2017 - the Intensive Care Unit
Say:
Family members of patients in the intensive care unit, or ICU, may experience … Slide 6: What Could Have Improved the Experience? … Ask:
When you think about that experience that you imagined or remembered with a family member or loved … Slide 11: Remember Your Own Experience
Say:
Put yourself in the shoes of your patient’s family. … :
Respect and dignity is a foundational aspect of healthcare and is central to a positive patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/ptfamcare-facguide.docx
January 01, 2017 - in the Intensive Care Unit
SAY:
Family members of patients in the intensive care unit, or ICU, may experience … Slide 5
What Could Have Improved the Experience? … ASK:
When you think about that experience that you imagined or remembered with a family member or loved … Slide 10
Remember Your Own Experience
SAY:
Put yourself in the shoes of your patient’s family. … Patient’s Perspective…
SAY:
Being a patient in acute care is a challenging and often traumatic life experience