-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxchecklists-4.html
September 01, 2020 - compared with experts. 8 Thus, checklists may work differently for clinicians with different levels of experience … Past studies have also typically recruited medical students and residents, who have lower levels of experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
June 01, 2021 - information
that offers
insights into
scores for
CAHPS
measures
++
Information
about
aspects of
experience … related to
CAHPS
measures
++
Information
about aspects of
experience
not measured
by CAHPS … Comments: How
Closed-Ended Survey Questions and Narrative Accounts Interact in the
Assessment of Patient Experience
-
www.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
June 01, 2022 - The Power of Patient Stories for Improving the Patient Experience (Webcast)
Thursday, May 12, … www.youtube-nocookie.com/embed/uCf9DgOL1f8
The Power of Patient Stories for Improving the Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - over 1.5 million ambulatory
visits per year
• Network of more than 60 locations
•
Patient Experience … Data
2006
CG-CAHPS 12-Month
Survey to measure patient
experience
• Organization … seeking ways
to improve patient
experience
• Physicians expressing
interest in ways to increase … • 1,917 patients surveyed
• 1,033 patients responded
Survey Results
Main Themes
• Consistent experience … Improvement
Dean Clinic A member of SSM Healthcare
Dean Clinic A member of SSM Healthcare
Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
June 09, 2012 - Introducing the CAHPS Child Hospital Survey
Child HCAHPS
Barbara Burke, Administrator, Patient Family Experience … Aligned three key areas: patient safety, clinical quality and
patient-family experience … performance
• Challenged with usability of survey data, pervasive trends and
connecting the dots between experience … advance our
coaching model
42
Inpatient Coaching
• Nurse leader from Patient Family Experience … Reviews rounding and survey data with leadership teams
• Coordinates nursing retreats and family experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Health
Council
Established 2011
© MHQP 2017
MHQP’s Measurement and Public Reporting
Patient Experience … Annually over 250K surveys fielded to MA patients
about their primary care experience
MHQP historical … 5Q protocol compared
favorably to a 3Q protocol also tested
47
© MHQP 2017
MHQP’s 2016 Patient Experience … s Measurement and Public Reporting
MHQP/CHPI Pilot to Test Survey Innovations
MHQP’s 2016 Patient Experience … Survey and Patient Comments -Adult survey
MHQP’s 2016 Patient Experience Survey and Patient Comments
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/cahps-strategy-6-r.pdf
April 14, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations … Services
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.R. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-r.pdf
April 14, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations … Services
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.R. … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide
Section 6: Strategies for Improving Patient Experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Creating_an_Improvement_Culture_2011_10_01_Transcript.pdf
January 01, 2011 - Our first podcast looked at the
value of improving patient experience. … Having a positive organizational culture is important not just for patient experience but for all areas … Whenever I say that we studied the Registry of Motor Vehicles for patient experience, people
laugh at … We want them to have as good an experience as they can. … Slide 17
I want to talk briefly about people; you can’t have a great patient experience without great
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
September 01, 2015 - sort doctors by level of
performance on quality measures, filter doctors based on gender or years of experience … After “choosing” a doctor, participants complete a survey about
their experience using the Web site, … is tagged with keywords to call attention to the content that overlaps with the aspects of patient
experience … Consumer response to patient experience measures in complex
information environments. … is tagged with keywords to call attention to the content that overlaps with the aspects of patient experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
January 01, 2019 - Fry, Slide 13
To begin with, what is patient experience? … It's important to distinguish
patient experience because what patient experience is getting at is really … Fry, Slide 16
Why is it important to measure patient experience? … There is
rather a whole suite of surveys that assess patient experience. … Then finally to employ targeted strategies to improve the patients' experience.
-
www.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
March 01, 2015 - Focus of the Measure
Research shows that patient- and family-centered care, as measured by patient experience … It allows for meaningful comparison of pediatric inpatient
experience of care across hospitals nationwide … ● Testing showed that hospitals are very interested in having a pediatric-specific inpatient experience … Caveats
● Assessments of patient experience can only address aspects of care for which parents are … Hospital survey shows improvements in patient experience.
-
www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table31.html
March 01, 2013 - Outcome Domains
Patient experience.
Cost/efficiency.
Delivery of service. … Clinician experience.
Community resource experience.
Cost/efficiency. … Patient experience.
Cost/efficiency.
Delivery of service.
Patient-centeredness.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/christopher_sellers.pdf
January 01, 2014 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
AL CHIP’s Experience … Maintain internal call-center capacities
• Maintain deep and broad collaborations
• Monitor consumer’s experience … continuously
• Monitor consumer’s experience variously
33
AL CHIP’s Experience with Consumer Assessment
-
www.ahrq.gov/cahps/news-and-events/events/20140603_QI/webcast_06_03_14_qi.html
July 01, 2018 - coherent manner with standardized measures of physician quality, including CAHPS measures of patient experience … we collect comments that are representative, well-balanced, and aligned with the aspects of patient experience … " Consumer Response to Patient Experience Measures in Complex Information Environments " by Schlesinger … " England’s Experience Incorporating 'Anecdotal' Reports From Consumers Into Their National Reporting
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - with Nurses
The next questions ask about your child’s
experience during this hospital stay. … You will be
asked about your own experience during this
hospital stay in later questions.
8. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … with Nurses
Your Child’s Experience with Doctors
Your Experience with Nurses
Your Experience with
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - with Nurses
The next questions ask about your child’s
experience during this hospital stay. … You will be
asked about your own experience during this
hospital stay in later questions.
8. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Child’s Experience with Doctors
11. … 1 Never
2 Sometimes
3 Usually
4 Always
Your Experience with Doctors
17. … with Nurses
Your Child’s Experience with Doctors
Your Experience with Nurses
Your Experience with
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-HAYS
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-closing.pdf
June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/index.html
June 01, 2010 - Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Tested Experience Measures
Table A.V.3a. … Tested Experience Measures Meeting Threshold Criteria
Table A.V.3b.