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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-intro.pdf
June 02, 2025 - Agenda
• Welcome from AHRQ
• Overview of NYP Patient Narrative Reporting Project
• Impact on Staff Experience … • Impact on Patient Experience
• NYP Leadership Perspectives
• Questions and Answers
3
Today’s … of Health Policy
Yale School of Public Health
Rick Evans, MA
Senior VP, Patient Services and Chief Experience
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www.ahrq.gov/sites/default/files/2025-07/weinger3-report.pdf
January 01, 2025 - The 102 participants were 55% male, 38±8 years old, had 8±7 years of clinical experience. … Prior crisis
management experience, but not prior clinical or simulation experience, was associated … , particularly experience with
challenging clinical situations. … At the end
of the study day, participants completed another eSurvey about their CI experience. … domains: clinical practice attributes, crisis
management experience, and simulation experience.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
January 01, 2022 - The presentation then focused on the challenges to each
requirement for improving patient experience … and engagement; neither is the usefulness of the comments alone enough to
improve staff experience … Use of Narratives in Experience-Based Co-Design
Bev Fitzsimons, Chief Executive, The Point of Care … In Bev’s team’s experience, people are generally
happy to be asked to share their stories. … They also have a chief
experience officer who provides counseling for clinicians.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
May 01, 2017 - Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient Experience
6. … The CAHPS Ambulatory Care Improvement Guide has several parts:
Why Improve Patient Experience? … Determining Where to Focus Efforts to Improve Patient Experience. … Strategies for Improving Patient Experience with Ambulatory Care.
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www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-magill.html
December 01, 2017 - Patient Experience J 2014;1(1):75-87. http://pxjournal.org/journal/vol1/iss1/13 . … Transformation of Primary Care Practices: Experience From the Field. … Patient Experience With Care in PCMH. … Assessing Disparities in Patient Experience in a Patient-Centered Medical Home. … Patient Experience and Interpersonal Continuity: the Role of the Clinic .
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www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
July 01, 2021 - Published Articles About Child HCAHPS Survey Development
The Development of a Pediatric Inpatient Experience … of Care Measure: Child HCAHPS ( Pediatrics ) (PDF, 380 KB)
Variation in Family Experience of Pediatric … Inpatient Care As Measured by Child HCAHPS ( Pediatrics ) (PDF, 846 KB)
Factors Associated With Family Experience … Pediatrics ) (PDF, 1.5 MB)
Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - The current goals of the CAHPS program are to:
■ Promote a deeper understanding of patient
experience … https://www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
2
Enrollee Experience With Health … With Condition-Specific
Care
■ Cancer Care Survey
■ Mental Health Care Survey
Patient Experience … CAHPS survey findings are used to monitor
and drive improvements in patient experience with
care and … The VHA and
DOD use the CAHPS Clinician & Group Survey
and HCAHPS to assess patient experience in
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www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol1.pdf
July 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … , Volume 1: Why Patient Narratives Matter
PATIENT
SAFETY
e
Issue Brief 12
Patient Experience as … e
Issue Brief 12
Patient Experience as a Source for
Understanding the Origins, Impact,
and Remediation … Key insights about learning from patient experience to address diagnostic problems include:
1. … Future research could leverage accounts of patients’ experience toward this end in two ways.
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023-qdr-appendixb-measure-category-6.pdf
January 01, 2023 - Patient Experience of Care
Appendix Table 6.1.1. … Patient Experience of Care
22
Appendix Table 6.1.7. … Patient Experience of Care
27
Appendix Table 6.1.9. … Patient Experience of Care
30
This measure is a core measure. … Patient Experience of Care
33
Appendix Table 6.1.11.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-3.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … of Safety and Diagnostic Mishaps
Previous Page Next Page
Table of Contents
Patient Experience … diagnostic safety:
Patient Experiences Must Sometimes Be Reported by Others: Accounts of patient experience … to the adverse event or mediated its impact. 16 , 26 , 36
Perceived Promise of Reported Patient Experience … For example, patients may experience problems that undermine their confidence in the diagnostic process
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
May 12, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Intro
The Power of Patient … Stories for Improving the Patient
Experience
A Webcast Presented by the AHRQ CAHPS User Network
May
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www.ahrq.gov/cahps/surveys-guidance/develop-outpatient-mental-health-surveys.html
August 01, 2024 - Mental Health Survey
In 2016, the CAHPS research team began developing a new survey of patient experience … The goal of this survey was to replace the Experience of Care and Health Outcomes (ECHO) Survey and respond
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www.ahrq.gov/sites/default/files/2025-03/smith2-report.pdf
January 01, 2025 - For instance, how one conceptualizes heart failure changes dramatically with
experience. … Much of what initially required conscious attention becomes
automatic and implicit with experience. … ” (referral to personal
experience) and “symptoms” (participants refer to the symptoms associated with … The word count per transcript steadily increased with experience level. … Faculty rely on their prior experience as an organizing framework, grouping things in ‘nearest
neighbor
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.docx
June 02, 2025 - I think you may have great ideas about how we can improve the health care experience for patients and … I think you may have great ideas about how we can improve the health care experience for patients and … Sincerely,
Patient and family advisors help us by:
Sharing stories about their hospital experience … Advisors (Tool 2)
Patient and family advisors help us by:
Sharing stories about their hospital experience
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
June 02, 2025 - I think you may have great ideas about how we can
improve the health care experience for patients and … I think you may have great ideas about how we can
improve the health care experience for patients and … Sincerely,
Patient and family advisors help
us by:
• Sharing stories about their hospital experience … Insert Web site]
Patient and family advisors help
us by:
• Sharing stories about their hospital experience
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www.ahrq.gov/prevention/resources/vision/visfig1.html
October 01, 2002 - Models: Literature Review
Text Description
The framework is arranged in rows by level of one's experience … Level of interaction or experience affected by the disabling condition, including (1) the disabling condition's
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv1b.html
June 01, 2010 - Scan Methodology
Evaluation of Measures in the Scan
Client Functioning Measures and Gaps
Client Experience … Degree to which consumers experience an increased level of functioning
Commission on Accreditation … Maine Consumer Experience Survey
3
4
3
3
13
Nonelderly adults with physical disabilities … Survey derived in part from Participant Experience Survey.
III. … Unmet demand for employment, day program, or volunteer work
Participant Experience Survey
4
5
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/06-pt-narratives-support-px-strategy-panel.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Panel Discussion
Panel
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing
QUESTIONS AND ANSWERS
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
January 01, 1998 - ► CAHPS Experience of Care and Health Outcomes (ECHO) Survey
► Supplemental items on access to mental … Synthesized into
Experience of Care and Health Outcomes (ECHO) survey
2000 Cognitive testing of ECHO … survey
2002 Field test of ECHO trademarked by AHRQ
2007 Endorsed by the National Quality Forum
13
Experience … of Care &
Health Outcomes (ECHO) Survey
►Collects patient experience information and
information … Presentation
Overview of CAHPS Mental Health Surveys
Early History of CAHPS Mental Health Care Surveys
Experience