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1641. Appendix III (continued) | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiij.html
      June 01, 2010 - Scan Methodology Evaluation of Measures in the Scan Client Functioning Measures and Gaps Client Experience … Tool or Measure Set: West Virginia Participant Experience Survey: Traditional and Personal Options Participants … Tool or Measure Set: Wisconsin Department of Health and Family Service's Draft Personal Experience Outcomes … ) Child's Health and Safety, 2) Child's Quality of Life, 3) Impact of Caregiving on your Family, 4) Experience … Tool or Measure Set: Personal Experience Outcomes iNtegrated Interview and Evaluation System (PEONIES

1642. Information to Help Hospitals Get Started (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
      April 05, 2013 - and Human Services’ Agency for Healthcare Research and Quality by a collaboration of partners with experience … This document contains examples from hospitals that have experience with patient and family engagement … at your hospital and create a shared vision of what the ideal experience would look like. … If your hospital does not have experience working with patient and family advisors, look for several … Hospital Examples: Adding Questions to Patient Experience of Care Surveys to Assess Patient and Family

1643. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
      March 06, 2013 - The time and energy you invest help us make important changes and improve the care experience for other … Bring your sense of humor and expect the best from your experience. … If you do share someone else’s story, let people know that this experience did not happen to you and … • What ideas do I have about how my experience could have been improved? … Key points about your hospital experiences What went well during your hospital experience?

1644. Appendix VII: Public Comments Submitted Between March 7 and March 21, 2008 (continued) | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apviia.html
      June 01, 2010 - Scan Methodology Evaluation of Measures in the Scan Client Functioning Measures and Gaps Client Experience … prepared addressing: (a) program performance measures, (b) client functioning measures, (c) client experience … Additional states use the Participant Experience Survey to evaluate elder services or employ their own … This point was underscored with the implementation of the Participant Experience Survey (PES). … Client Satisfaction and Experience Issue .

1645. Part 4: CME Design Features | Agency for Healthcare Research and Quality
      www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide2/implguide2pt4.html
      September 01, 2014 - Prior experience or certification. … However, certain requirements (for example, requiring CMEs to have prior experience coordinating care … However, if a State has limited experience with high fidelity wraparound, organizations in the State … Training CME Care Coordinators Regardless of a CME provider organization’s experience serving youth … One way to leverage the experience of others while building internal training capacity is to consider

1646. Physician Use of Hand-held Computers for Drug Information and Prescribing (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Galt.pdf
      January 01, 2004 - Prior experience with computers and hand-held devices At baseline, 13 percent of the 78 physicians … Physicians had more experience with desktop computers than PDAs. … On a scale of 1 (no experience) to 5 (extremely experienced), the physicians reported a mean of 3.3 … This construct did not hold true after PDA-use experience, indicating that actual PDA use did not result … This construct did not remain intact after users gained experience with the PDA, suggesting that these

1647. Case Report on Ambulatory Safety and Quality (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-casereport.pdf
      September 05, 2017 - We are a team of clinicians and scientists with experience in patient safety, quality improvement ( … Data systems for monitoring patient experience are in place. … What is your practice’s typical experience with QI efforts? What factors contribute to success? … What challenges do you experience? … 3) What has been your overall experience with implementing the toolkit? a.

1648. Strategy 1: Working with Patients & Families as Advisors (Implementation Handbook) (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Implement_Hndbook_508_v2.docx
      January 28, 2011 - when participants share a personal experience with the health care system. … “Please tell us about a care experience that went particularly well.” … “Please share with us a care experience that did not go so well. … How does this relate to the experience of care? … This organization has experience with sharing performance data with patients and families.

1649. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
      www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
      November 01, 2023 - Health care providers find it helpful to hear what patients and their parents have to say about their experience … A child’s hospital stay can be an intense experience; please take as much time as you need to tell us

1650. Improving Customer Service and Access in a Surgical Practice (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/Case_Study_Specialty_Practice_Updated.pdf
      October 01, 2011 - The practice manager also examined CAHPS patient experience data. … In the early stages of this quality improvement effort, operations data and CAHPS patient experience … • Use all the data available (for example, operations data, CAHPS data, patient experience data, … The data from the time study, the access metrics, the patient experience survey, and the tracking of … By End of 2010, Specialty Practice Met Three Performance Goals for CAHPS Patient Experience Measures

1651. Index
      www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/reporting/index.html
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1652. Just Culture Webcast Presentation (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-2-presentation.pdf
      May 01, 2007 - participation to the Chief of Staff • 10 NC Hospitals participated in a year-long learning and sharing experience … training for all new managers – 1 hour concepts – Application practice using a case • Frontline staff experience

1653. NQMC Measure Domain Framework | Agency for Healthcare Research and Quality
      www.ahrq.gov/gam/summaries/domain-framework/index.html
      July 01, 2018 - Clinical Quality Measures, including the domains of Process, Access, Outcome, Structure, and Patient Experience … ) Population Health Quality Measures, including Population Process, Access, Outcome, Structure, and Experience

1654. Guide for Developing a Community-Based Patient Safety Advisory Council | Agency for Healthcare Research and Quality
      www.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilapb.html
      April 01, 2018 - Able to use experience constructively. … Able to work productively and collaboratively with council members whose background, experience, and

1655. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
      March 15, 2016 - health since 1973” 29  Access was identified as a priority focus area ◦ Identified through patient experience … Identify opportunities for improvement  Utilize data from CAHPS, but supplement with other patient experience

1656. AHRQ's Safety Program for Nursing Homes: On-Time Pressure Ulcer Prevention | Agency for Healthcare Research and Quality
      www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/vendors.html
      December 01, 2017 - AHRQ's Safety Program for Nursing Homes: On-Time Pressure Ulcer Prevention Vendors With On-Time Experience

1657. Reports from the States | Agency for Healthcare Research and Quality
      www.ahrq.gov/policymakers/chipra/demoeval/state-reports/index.html
      March 01, 2019 - Massachusetts Findings from Patient Experience Survey This report summarizes findings from the patient … experience survey taken by parents of children enrolled in primary care practices participating in the … Return to Contents Cross-Cutting Initiatives Building on the CHIPRA Grant Experience: Key Focus Areas … and Sustainability A new report from Florida and Illinois, “ Building on the CHIPRA Grant Experience

1658. A3 Combo Selfassessment (doc file)
      www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.docx
      June 27, 2014 - If your hospital does not use the AHRQ QIs, consider your experience with other quality metrics when … your hospital does not currently use the AHRQ Quality Indicators, it may be helpful to consider your experience … Experience with the AHRQ Quality Indicators · We include one or more of the Quality Indicators … Quality Indicators to identify areas where improvements are needed. |_| |_| |_| Overall, we have experience

1659. Care Coordination Measures for Children With Medical Complexity: CHIPRA Webinar | Agency for Healthcare Research and Quality
      www.ahrq.gov/policymakers/chipra/video/webinar0512.html
      June 01, 2015 - a new set of measures of care coordination for children with medical complexity, called the Family Experience

1660. About the CAHPS Patient-Centered Medical Home (PCMH) Item Set (pdf file)
      www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
      May 22, 2014 - Instructions for Analyzing Data from CAHPS Surveys Reporting Measures and Guidelines • Patient Experience … that, when used in conjunction with the CAHPS Clinician & Group Survey (CG-CAHPS), assess patient experience … In addition to the patient experience measures from the 12-Month Survey, users can calculate and report … For more information about the PCMH composites and related measures, please see Patient Experience Measures … Conducting a key driver analysis to understand how PCMH topics drive the patients’ rating of their experience