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Total Results: 4,255 records

Showing results for "experience".

161. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The … CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.Q. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

162. Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
     July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information … and Advice The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.D. … digital divide”) have decreased in recent years, there are still some populations with limited or no experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

163. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Overview of NYP Patient Narrative Reporting Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
     June 02, 2025 - Shaller Consulting Group Acknowledgements • NYP Team Members: ► Dan DiCello, Director, Patient Experience … ► Maria Colon, Patient Experience Program Manager ► Annery Polanco, Patient Experience Lead • CAHPS … – feedback from patients in their own words – can provide valuable insights for improving patient experience … • The CAHPS Team has developed a Narrative Item Set (NIS) for ambulatory patient experience surveys … Practice Name 20 Active User Support During 9-Month Study Intervention Period • ACN Patient Experience

164. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-persily.pdf
     June 02, 2025 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY 43 First Hand Experience … 20% Negative All pilot hospitals: 67% Positive 5656 Response: Quiet Zones  We measure patient experience … PDSA process revealed 10 immediate interventions. 5757 Section E: Experience with activities to … staff meetings  Strategies for further improvement come from staff members 5959 Section E: Experience … with activities to improve efficiency Section E: Experience with activities to improve efficiency

165. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     June 01, 2024 - AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program discussed how patient experience … Customer Experience (CX) Outcomes Supervisor U.S.

166. Eliciting Patients’ Diagnostic Experiences Using Rigorous Methods | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Experiences Using Rigorous Methods Previous Page Next Page Table of Contents Patient Experience … Patients’ Diagnostic Experiences Using Rigorous Methods Learning From Narratives About Diagnostic Experience … One option is to add questions about diagnostic safety to existing patient experience surveys. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience Patient experience

167. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
     February 01, 2019 - Patient experience encompasses the range of interactions patients have with the health care system, … of care in different settings Experience with Providers Clinicians and Medical Groups Hospices … Home Health Care Surgical Care Experience with Facility- Based Care Hospitals (adult and pediatric … ) Dialysis Centers Nursing Homes Outpatient Ambulatory Surgical Centers Experience with Condition … - Specific Care Cancer Care Mental Health Care Experience with Health Plans Health Plans Dental

168. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     June 02, 2025 - CAHPS surveys are the gold standard for patient experience measurement. … AHRQ since 1995 • CAHPS Consortium: AHRQ, RAND, Yale, and Westat 8 www.ahrq.gov/cahps Patient Experience … of Care Research at AHRQ • Active research program in patient experience measurement • Current research … shared decision-making, patient engagement, and patient safety  Best methods for collecting patient experience

169. Understanding CAHPS® Surveys: A Primer for New Users - Shaller (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
     June 02, 2025 - payment • Recognition and certification • Research 30 Using CAHPS Surveys To Improve Patient Experience … information to pinpoint opportunities and challenges Employ targeted strategies to improve patient experience … Details • '-0 higher performance special designations ND ♦ highest performance * patient experience … Datasets: De-Identified data files that can help answer researcher questions related to patient experience … Using CAHPS Surveys To Improve Patient Experience CAHPS Ambulatory Care Improvement Guide Use of Survey

170. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     June 02, 2025 - Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … practices  Phase One: – How feasible is the collection of the Elicitation Protocol in routine patient experience … Is there anything else you would like to share about your experience? … Is there anything else you would like to share about your experience? … Now we’d like to focus on anything that has gone well in your experience in the last 3 months with your

171. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - GINSBERG (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
     January 01, 2021 - measurement, improvement, and reporting of patients’ experiences with their health care ► Patient experience … ►Conducts research to further our knowledge of … −Understanding patient experience −Measuring and collecting … data −Quality improvement using CAHPS data ►Develops surveys and related materials to assess patient experience … operates voluntary databases for CAHPS survey data 10 CAHPS Surveys: Gold standard for patient experience … measurement CAHPS Surveys: ► Measure patient experience, not patient satisfaction ► Capture the patient

172. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-pt-narratives-support-px-strategy-lee.pdf
     June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee Patient Narrative

173. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
     June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley Patient Narrative

174. Partnering With Patients To Improve Quality, Safety, and the Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-1.pdf
     May 01, 2016 - Partnering With Patients To Improve Quality, Safety, and the Patient Experience Case Study Problem … practices to forge strong partnerships with patients and families to improve the quality, safety, and experience … relationships with the primary care physician and practice staff represents not only a service and experience … Patient satisfaction with the care experience has improved significantly. … Quick wins that improve the care experience, even if they do not have important implications on patient

175. Learning From Narratives About Diagnostic Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-4.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Learning From Narratives About Diagnostic Experience Previous Page Next Page Table of … Contents Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of … Patients’ Diagnostic Experiences Using Rigorous Methods Learning From Narratives About Diagnostic Experience … the Limitations of Narrative Feedback: When the diagnostic process goes awry, patients will often experience

176. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     June 02, 2025 - ► Conducts research to further… − our understanding of patient experience of care − our knowledge … of measuring PE and collecting PE data − informative reporting of patient experience data − Quality … and providers 9 CAHPS Surveys: Patient Focus • CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different settings, with health plans and with providers

177. CAHPS Surgical Care Survey Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
     April 01, 2018 - CAHPS Surgical Care Survey Measures For more information: Patient Experience Measures from the … Testing during the survey development process indicated that the measures and items related to patient experience … with the anesthesiologist would be best suited to efforts to improve patient experience rather than

178. Final Progress Report: Safety Outcomes of Obese Residents in US Nursing Homes (pdf file)
     www.ahrq.gov/sites/default/files/2024-05/felix-report.pdf
     January 01, 2024 - : Document and compare nursing home (NH) resident outcomes by obesity status, characterize NHs that experience … Women were significantly less likely to experience a fall with an injury than men were (OR=0.77, SE= … SE=0.30, p=0.03) were significantly more likely to experience a fall with injury than were those who … Residents in for-profit NHs were 18% less likely to experience a fall with injury than were those in … Black residents (OR=1.31, SE=0.02, p<0.001) were significantly more likely to experience a pressure

179. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - Systems • The CAHPS program conducts research to advance: ► Tools and methods for measuring patient experience … of care ► Strategies for reporting patient experience measures ► Methods for improving quality based … CAHPS surveys are established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience … ► Patient experience of care ≠ patient satisfaction • CAHPS measures encompass the range of interactions

180. Directions for Future Research | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-4.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Directions for Future Research Previous Page Next Page Table of Contents Patient Experience … Directions for Future Research Conclusions References Past research on eliciting patient experience … Future research could leverage accounts of patients’ experience toward this end in two ways.