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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - measurement,
improvement, and reporting of patients’ experiences with
their health care
► Patient experience … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … data
−Quality improvement using CAHPS data
►Develops surveys and related materials to assess
patient experience … operates voluntary databases for CAHPS
survey data
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CAHPS Surveys: Gold standard for patient
experience … measurement
CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
June 02, 2025 - ► Conducts research to further…
− our understanding of patient experience of care
− our knowledge … of measuring PE and collecting PE data
− informative reporting of patient experience data
− Quality … and
providers
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CAHPS Surveys: Patient Focus
• CAHPS surveys are the gold standard for patient experience … • Surveys measure patient experience of care in different
settings, with health plans and with providers
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
June 02, 2025 - Systems
• The CAHPS program conducts research to advance:
► Tools and methods for measuring patient experience … of care
► Strategies for reporting patient experience measures
► Methods for improving quality based … CAHPS surveys are established by other
organizations
7
CAHPS Surveys
• CAHPS surveys measure experience … ► Patient experience of care ≠ patient satisfaction
• CAHPS measures encompass the range of interactions
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - The family of CAHPS surveys includes instruments designed to assess patient experience with health plans … The guide is structured around the aspects of patient experience with health care assessed by two CAHPS … The CAHPS Ambulatory Care Improvement Guide has several parts:
Why Improve Patient Experience? … Determining Where to Focus Efforts to Improve Patient Experience. … Strategies for Improving Patient Experience with Ambulatory Care.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard
Using Narratives … Lack of creative
ideas for
improvement
Poll Question
Which two challenges to improving patient
experience … understanding of
patients and
practice
Patient-inspired
behavior
changes
Positive work
experience
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www.ahrq.gov/cpi/about/nac/snac-edgman-levitan.html
December 01, 2021 - Executive Director
MGH Stoeckle Center for Primary Care Innovation
Co-Chair, MGB Patient Experience … She is also a co-chair of the MGH Brigham Patient Experience Leaders Committee.
Ms.
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www.ahrq.gov/cahps/news-and-events/news/index.html
March 01, 2025 - children’s hospitals and inpatient pediatric departments that administer this survey of patient care experience … January 2025 AHRQ Webcast Materials for “How Patient Narratives Can Support Your Patient Experience Strategy … This free virtual research meeting explored the differences between patient-reported experience measures … January 2024 Summary of CAHPS® 2023 Virtual Research Meeting on Patient Experience, Patient Safety, and … This meeting explored how data from CAHPS surveys and other patient experience information can improve
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www.ahrq.gov/sites/default/files/publications/files/ihabundled_appendix.pdf
June 02, 2025 - Bundled payment fails to gain a foothold
in California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … structured interviews
with orthopedic
surgeons
include discussion of their
expectations, their experience
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/bozicstudysnapshot/ihabundled_appendix.pdf
June 02, 2025 - Bundled payment fails to gain a foothold
in California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … Bundled payment fails to gain a foothold in
California: the experience of the IHA bundled payment demonstration … structured interviews
with orthopedic
surgeons
include discussion of their
expectations, their experience
-
www.ahrq.gov/sites/default/files/2024-01/guise2-report.pdf
January 01, 2024 - Final Grant Report: Using Military & Aviation Simulation Experience to Improve Rural Obstetric Safety … PI: Guise, J-M
FINAL GRANT REPORT
Title: Using Military & Aviation Simulation Experience to Improve … Grant: 5U18HS015800-02 1
Using Military & Aviation Simulation Experience to Improve Rural Obstetric … Grant: 5U18HS015800-02 3
Using Military & Aviation Simulation Experience to Improve Rural Obstetric … First, rural communities experience high rates of turnover.
-
www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
August 01, 2019 - advance the evidence-based use of patient narrative information as a complement to standardized patient experience … with analyzing and reporting patient narratives for use by clinicians to improve patient experience. … Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Value of feedback reporting to clinicians:
Clinician acceptance of patient experience measures: … Does providing comments along with survey scores contribute to physician acceptance of patient experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/research-meeting-agenda-prems-proms-91724.pdf
September 17, 2024 - Agenda: Patient-Reported Experience and Outcome Measures (PREMs and PROMs) in Research and Clinical Practice … AGENDA
1 08/09/2024
Patient-Reported Experience and Outcome Measures (PREMs … Patient-reported experience measures (PREMs), such as AHRQ’s Consumer Assessment of Healthcare
Providers … include plenary and panel sessions highlighting research and clinical practice with patient-
reported experience … How Patient Experience and Patient-Reported Outcome Measures Are
Interconnected
• Moderator: Ron D
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www.ahrq.gov/cahps/news-and-events/events/webinar-120518.html
April 01, 2020 - Senior Study Director
Westat
Introduction Presentation Slides (PDF, 285 KB)
What Is Patient Experience … Understanding CAHPS Surveys: A Primer for New Users (PDF, 703 KB)
Related Materials
Patient Experience … Definition
CAHPS Ambulatory Care Improvement Guide
Examining the Role of Patient Experience Surveys … in Measuring Health Care Quality
Measuring Patient Experience As a Strategy for Improving Primary
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www.ahrq.gov/cahps/news-and-events/events/webinar-053123.html
July 01, 2023 - The impact of the project on staff and patient experience and NYP leadership perspectives was discussed … Wharton School, University of Pennsylvania
Philadelphia, PA
Impact of the Intervention on Staff Experience … and Management
Yale School of Public Health
New Haven, CT
Impact of the Intervention on Patient Experience … Senior Vice-President - Patient Services and Chief Experience Officer
New York-Presbyterian Hospital
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-outpt-mhs-webcast-mullin.pdf
June 02, 2025 - co-located mental health and primary care services
• Survey allows for monitoring changes in patient’s experience … care for the benefit of communities
► improving the health of the population
► improving the patient experience … Survey allows us to supplement our focus on process and
outcome measures with a validated patient experience … Potential Text for Practices
“Next week our practice will mail patients a survey inquiring about their
experience
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
January 01, 2014 - Submission Form (CPCF)
Table 1: Evidence Table
Type of Evidence Findings Citations
Patient Experience … The
identified priorities for improving parent
experience included (1) improving staff
sensitivity … between March and
July 2011 to measure parent experience
of care. … The patient
experience and health
outcomes. … Hospital survey
shows improvements in
patient experience.
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
November 02, 2017 - experience has become a standard in assessing health care quality for adult
patients. … Measure Topic – family experience with care: Yes.
l. … those that assess experience of care in the pediatric
setting. … examines the association of patient experience and health outcomes. … Measuring patient experience
as a strategy for improving primary care.
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-5.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Conclusions
Previous Page Next Page
Table of Contents
Patient Experience as a Source … Even if it remains unclear how best to feed back patient experience when diagnostic mishaps cross multiple … One crucial prerequisite for this effort is creating the capacity to track patient experience in the
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Duthie.pdf
January 01, 2004 - Quantitative and Qualitative Analysis of Medication Errors: The New York Experience
131
Quantitative … and Qualitative Analysis of
Medication Errors: The New York Experience
Elizabeth Duthie, Barbara … Physicians with expertise in error and systems analysis, and experience with the
poison control center … Medication errors resulting in death, near death experience, or permanent
patient harm—New York Patient … Medication errors resulting in death, near death experience, or permanent
Table 2.
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-6mon-post-intervention-sw.pdf
April 03, 2017 - SECTION 3: ENSW Experience
10
15. … SECTION 3: EvidenceNOW Southwest (ENSW) Experience
We would like to hear about your experience … SECTION 3: ENSW Experience Continued
SECTION 3: ENSW Experience Continued
SECTION 3: ENSW Experience … Continued
SECTION 3: ENSW Experience Continued
SECTION 3: ENSW Experience Continued
SECTION 3: ENSW … Experience Continued
SECTION 3: ENSW Experience Continued
SECTION 3: ENSW Experience Continued
SECTION