-
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-3.html
November 01, 2014 - Hospital—Lakeview Healthcare
Factors
LHC Characteristics
Organizational experience … with Lean at initiation of study
Some experience
Geographic location
East
Region density
-
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit4-3.html
November 01, 2014 - Horizon Hospital—Lakeview Healthcare
Factors
Characteristics
Organizational experience … with Lean
Some experience
Geographic location
West
Region density
Small rural
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Experiences Using Rigorous Methods
Previous Page Next Page
Table of Contents
Patient Experience … Patients’ Diagnostic Experiences Using Rigorous Methods
Learning From Narratives About Diagnostic Experience … One option is to add questions about diagnostic safety to existing patient experience surveys. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience
Patient experience
-
www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cooperative-context.pdf
June 01, 2013 - and “What
would others need to know about your recruitment experience to transport or replicate it in … (b) What would others need to know about your recruitment experience from a public policy perspective … (b) What would others need to know about your recruitment experience from a community perspective to … - Space 1:
Community Factors:
Recruitment Experience from a Community Perspective:
Health Care … Experience from another Perspective:
-
www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-3.html
November 01, 2014 - Hospital—Lakeview Healthcare
Factors
LHC Characteristics
Organizational experience … with Lean at initiation of study
Some experience
Geographic location
East
Region density
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-persily.pdf
June 02, 2025 - Value and Efficiency Supplemental Items for Hospitals and Medical Offices - PERSILY
43
First Hand Experience … 20% Negative
All pilot hospitals:
67% Positive
5656
Response: Quiet Zones
We measure patient experience … PDSA process revealed 10 immediate
interventions.
5757
Section E: Experience with activities
to … staff meetings
Strategies for further improvement come from
staff members
5959
Section E: Experience … with activities to improve efficiency
Section E: Experience with activities to improve efficiency
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
June 02, 2025 - Shaller Consulting Group
Acknowledgements
• NYP Team Members:
► Dan DiCello, Director, Patient Experience … ► Maria Colon, Patient Experience Program Manager
► Annery Polanco, Patient Experience Lead
• CAHPS … – feedback from patients in their own words – can
provide valuable insights for improving patient experience … • The CAHPS Team has developed a Narrative Item Set (NIS) for
ambulatory patient experience surveys … Practice
Name
20
Active User Support During 9-Month Study
Intervention Period
• ACN Patient Experience
-
www.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
June 01, 2024 - AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) program discussed how patient experience … Customer Experience (CX) Outcomes Supervisor U.S.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-pt-narratives-support-px-strategy-lee.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Lee
Patient Narrative
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/05-pt-narratives-support-px-strategy-quigley.pdf
June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Quigley
Patient Narrative
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-1.pdf
May 01, 2016 - Partnering With Patients To Improve Quality, Safety, and the Patient Experience
Case Study
Problem … practices
to forge strong partnerships with patients and families to
improve the quality, safety, and experience … relationships with the primary
care physician and practice staff represents not only
a service and experience … Patient satisfaction with
the care experience has improved significantly. … Quick wins that improve the care experience, even
if they do not have important implications on patient
-
www.ahrq.gov/ncepcr/about/researcher-fellows/index.html
September 01, 2024 - Aimee Eden and others at AHRQ was an invaluable experience. … Eden and AHRQ for an unforgettable experience. Caitlyn Bernard, M.P.H. Caitlyn Bernard, M.P.H. … It was a truly invaluable experience!" … I benefited tremendously from many aspects of the AHRQ summer fellow experience and from Dr. … Throughout the experience, I always felt supported and part of the team.”
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
June 02, 2025 - Patient Experience Specialist for the Ambulatory Care
Network, New York-Presbyterian
New York, NY … practices
Phase One:
– How feasible is the collection of the Elicitation Protocol in routine
patient experience … Is there anything else you would like to share about your
experience? … Is there anything else you would like to share about your experience? … Now we’d like to focus on anything that has gone well in your experience in the last 3
months with your
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-shaller.pdf
June 02, 2025 - payment
• Recognition and certification
• Research
30
Using CAHPS Surveys
To Improve Patient Experience … information to
pinpoint opportunities and
challenges
Employ targeted strategies
to improve patient
experience … Details
• '-0
higher
performance
special designations ND
♦ highest performance
* patient experience … Datasets:
De-Identified data files
that can help answer
researcher questions
related to patient
experience … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
June 02, 2025 - CAHPS surveys are the gold standard for patient experience
measurement. … AHRQ since 1995
• CAHPS Consortium: AHRQ, RAND, Yale, and Westat
8
www.ahrq.gov/cahps
Patient Experience … of Care Research at AHRQ
• Active research program in patient experience
measurement
• Current research … shared
decision-making, patient engagement, and patient
safety
Best methods for collecting patient experience
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Patient experience encompasses the range of interactions patients have with the
health care system, … of care in different settings
Experience
with
Providers
Clinicians and
Medical Groups
Hospices … Home Health
Care
Surgical Care
Experience
with Facility-
Based Care
Hospitals (adult
and pediatric … )
Dialysis Centers
Nursing Homes
Outpatient
Ambulatory
Surgical Centers
Experience
with
Condition … -
Specific Care
Cancer Care
Mental Health
Care
Experience
with Health
Plans
Health Plans
Dental
-
www.ahrq.gov/sites/default/files/2024-05/felix-report.pdf
January 01, 2024 - : Document and compare nursing home (NH) resident
outcomes by obesity status, characterize NHs that experience … Women were significantly less likely to experience a fall
with an injury than men were (OR=0.77, SE= … SE=0.30, p=0.03) were significantly more
likely to experience a fall with injury than were those who … Residents in for-profit NHs were 18% less likely to experience a fall with injury than were those in … Black residents (OR=1.31, SE=0.02, p<0.001) were
significantly more likely to experience a pressure
-
www.ahrq.gov/cahps/news-and-events/events/webcasts.html
August 01, 2025 - Survey Users (Webcast) (November 16, 2022) The Power of Patient Stories for Improving the Patient Experience … CAHPS) Survey Database: What You Need To Know (AHRQ-CMS webcast) (April 21, 2021) Improving Patient Experience … in Large Organizations (March 24, 2021) Improving Patient Experience: Data Analysis Methods (March … 3, 2021) Lessons From Healthcare Organizations on Improving Patient Experience (January 28, 2021) Introducing … Increase CAHPS Survey Response Rates (September 10, 2019) Creative Strategies to Improve Patient Care Experience
-
www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-4.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Directions for Future Research
Previous Page Next Page
Table of Contents
Patient Experience … Directions for Future Research
Conclusions
References
Past research on eliciting patient experience … Future research could leverage accounts of patients’ experience toward this end in two ways.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - measurement,
improvement, and reporting of patients’ experiences with
their health care
► Patient experience … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … data
−Quality improvement using CAHPS data
►Develops surveys and related materials to assess
patient experience … operates voluntary databases for CAHPS
survey data
10
CAHPS Surveys: Gold standard for patient
experience … measurement
CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient