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1. Patient Experience | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/patient-experience.html
   Topic: Patient Experience AHRQ's Consumer Assessment of Healthcare Providers and Systems program … measures the patient experience, which includes several aspects of healthcare delivery that patients … Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? … System Uses AHRQ Surveys on Patient Safety Culture® To Improve Quality of Care What Is Patient Experience

2. Consumer Assessment of Healthcare Providers and Systems (CAHPS) | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/consumer-assessment-healthcare-providers-and-systems-cahps.html
   Healthcare Providers and Systems (CAHPS) program's goal is to advance scientific understanding of patient experience … CAHPS Child Hospital Survey (Child HCAHPS) Toolkit CAHPS Databases CAHPS Patient Experience … of Healthcare Providers and Systems (CAHPS®) Program The CAHPS Program What Is Patient Experience

3. Patient Experience Research Meeting - Agenda (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
   January 01, 2023 - Patient Experience Research Meeting - Agenda Patient Experience, Patient Safety, and Provider Well-Being … How do these issues relate to assessing and improving patient experience with care? … How Improving Patient Experience Can Help Us Achieve the Quintuple Aim in Healthcare Moderator: Susan … Associations of Provider and Nursing Staff Burnout with Involvement in Patient Experience Improvement … Linking Provider and Staff Perceptions of Patient Safety Culture with Patient Experience in Hospitals

4. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
   February 01, 2020 - Section 2: Why Improve Patient Experience? Contents 2.A. … The Clinical Case for Improving Patient Experience 2.C. … Patient Experience? … The Clinical Case for Improving Patient Experience Improving patient experience has an inherent value … The Business Case for Improving Patient Experience Patient experience is correlated with key financial

5. Improving Patient Experience: Data Analysis Methods (Webcast) | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
   March 01, 2021 - Improving Patient Experience: Data Analysis Methods (Webcast) Wednesday, March 3, 2021 Summary … AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys to improve patient experience … Integration & Deployment Department of Veterans Affairs Raleigh-Durham, NC Examples of Patient Experience … Improvement (PDF, 765 KB)   Jennifer Purdy, LCSW, CPXP Executive Director Veterans Patient Experience … Program Dallas, TX Examples of Patient Experience Improvement (PDF, 765 KB)   Natalie McNeal

6. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
   March 01, 2023 - Section 6: Strategies for Improving Patient Experience with Ambulatory Care Contents 6.A. … Crosswalk of Patient Experience Domains and Survey Measures Appendix 6b. … Overview of Strategies The steps you take to assess patient experience with care in your organization … Measures evaluate both clinical processes and patient experience. … Measuring patient experience as a strategy for improving primary care.

7. Client Experience Measures and Gaps | Agency for Healthcare Research and Quality
   www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep4.html
   June 01, 2010 - Environmental Scan of Measures for Medicaid Title XIX Home and Community-Based Services Client Experience … Unlike satisfaction, experience comprises both objective ("Do you know the name of your case manager" … Furthermore, client experience data capture a broader array of outcomes and are not influenced solely … While, by definition, client experience measures are derived from client-reported data, arguments can … Innumerable dimensions of client experience can be measured related to the wide range of supports and

8. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
   December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Research and Quality (AHRQ) convened an invitation-only research meeting to discuss improving patient experience … Lisa Franchetti, MA, CPHQ, Customer Experience Manager, Neighborhood Health Plan of Rhode Island Topic … The facilities also collect additional data (such as patient grievances and internal patient experience … hospital care The VA administers its CAHPS-based Survey of Healthcare Experience of Patients (SHEP

9. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
   July 01, 2019 - Creative Strategies To Improve Patient Care Experience April 18, 2019 Summary Speakers … provided an overview of one study using nurse care coordination as a strategy to improve patients' experience … Management The Wharton School University of Pennsylvania Creative Strategies to Improve Patient Care Experience … (59:48) Transcript Creative Strategies To Improve Patient Care Experience  (PDF, 710 KB) Related … CAHPS Ambulatory Care Improvement Guide Measuring Patient Experience As a Strategy for Improving Primary

10. New CAHPS Tools for Patient Experience Measurement (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-062525.html
    July 01, 2025 - New CAHPS Tools for Patient Experience Measurement (Webcast) June 25, 2025 Contents Summary … Healthcare Providers and Systems (CAHPS®) program detailed new innovative tools to enhance patient experience … Moderator) Principal Shaller Consulting Group        Slides and Recording New CAHPS Tools for Patient Experience … YouTube embedded video: https://www.youtube-nocookie.com/embed/UhOkHFLkWvU New CAHPS Tools for Patient Experience

11. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Wellstar Advancing Methods of Implementing … and Evaluating Patient Experience Improvement Using CAHPS® Surveys March 3, 2021 Natalie McNeal … have a culture that does not punish; problems can’t be viewed as a burden Enhancing the Patient Experience … Care Problems • Measurable and Moveable • Hospice Core Value • Being heard significantly impacts the experience … Background: Patient Experience Scores were below desired levels.

12. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro Improving Patient Experience: … 00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience … Agency for Healthcare Research and Quality • Jennifer Purdy, LCSW, CPXP Executive Director VA Patient Experience

13. Improving Patient Experience in Large Organizations webcast - Skootsky (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
    March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky 26 Ambulatory Patient Experience … Response Rate 30% (Oct 19-Sep20) 30 UCLA Health Interventions & Strategies to Improve the Patient Experience … Improve the overall patient experience by assigning staff to coordinate patient care throughout one’ … practices • Highlighting staff at various venues • Centralization of Key Services • Nursing, Patient Experience … Samuel Skootsky SSkootsky@mednet.ucla.edu mailto:SSkootsky@mednet.ucla.edu Ambulatory Patient Experience

14. Improving Patient Experience in Large Organizations webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
    March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro Improving Patient Experience in … 00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience … improvement • Two case studies: ► Improving patient experience with communication about medications … in Kaiser Permanente hospitals ► Improving patient experience with ambulatory care in UCLA Health

15. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
    March 24, 2020 - Improving Patient Experience in Large Organizations webcast - Fishkin Effective Implementation of Patient … Experience Improvement Stephanie Fishkin, PhD Principal Consultant, Center for Healthcare Analytics … , Kaiser Permanente AHRQ-CAHPS: Improving Patient Experience in Large Organizations March 24, 2020 … Patient Experience Patient arrives on unit Patient sees “Ask 3” Document posted on wall with … Practice Workflow: Discharge Patient Experience RN prints discharge summary RN closes door to

16. Improving Patient Experience: Data Analysis Methods webcast - VA (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-examples-3.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - VA Examples of Patient Experience Improvement … : Veterans Health Administration Jennifer Purdy: Executive Director, VA Patient Experience Program … Quantitative technique used to evaluate the impact of various aspects of patient experience (i.e., “ … drivers”) on overall patient experience (i.e., “outcomes”). … The Own the Moment (OTM) Veterans Customer Experience workshop: Teaching customer experience standards

17. CAHPS Measures of Patient Experience | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/consumer-reporting/measures/index.html
    October 01, 2024 - CAHPS Measures of Patient Experience Every CAHPS survey produces several measures of patient … experience. … Survey Measures CAHPS Dental Plan Survey Measures CAHPS Outpatient Mental Health Survey Measures    Experience

18. AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-091323.html
    October 01, 2023 - AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and Improvement (Webcast … about how the agency’s CAHPS Consortium is addressing survey stakeholders’ emerging needs for patient experience … webcast include: The value of AHRQ's CAHPS program and its use of survey results to improve patient experience … Hospital/Yale New Haven, CT Responding to Current Needs and Using the Surveys to Improve Patient Experience … Closing (PDF, 262 KB)   Recording AHRQ's CAHPS Program: Addressing Emerging Needs for Patient Experience

19. Quality Improvement Strategies | Agency for Healthcare Research and Quality
    www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
    August 01, 2021 - Information About QI Strategies To Improve Patient Experience . … study of over 17,000 Child HCAHPS surveys that looked at which aspects of inpatient experience have … Top-box parent experience improved for 1 of 4 domains: Experience and Communication With Nighttime Doctors … Patient Experience Journal  2019;6(3):124-128. doi: 10.35680/2372-0247.1341 . … Outcome Measure: Patient experience surveys.

20. Partnering To Improve Safety, Quality, and Patient Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
    May 01, 2016 - Partnering To Improve Safety, Quality, and Patient Experience Partnering To Improve Safety, Quality … , and Patient Experience What is it? … members, office staff, and doctors who work together to improve safety, quality, and the patient experience … A PFAC can: ■ Help your doctors and their office staff learn from your experience as a patient or a … It allows you to share ways to improve safety, quality, and the patient experience for you and everyone