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cdsic.ahrq.gov/
July 02, 2025 - Clinical Decision Support
Patient preferences can support a patient’s care experience
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cdsic.ahrq.gov/sites/default/files/2022-05/Final%20Operations%20Center%20Operational%20Framework.pdf
January 01, 2022 - Final Operations Center Operational Framework
OPERATIONS CENTER OPERATIONAL
FRAMEWORK
A P R I L 6 , 2 0 2 2
Agency for Healthcare
Research and Quality
Clinical Decision Support
Innovation Collaborative
(CDSiC)
Presented by:
NORC at the University of Chicago
4350 East-West Highway Suite 800
B…
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cdsic.ahrq.gov/cdsic/patients
May 22, 2025 - :
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cdsic.ahrq.gov/sites/default/files/2023-07/StakeholderCenter2023Q2Report.pdf
January 01, 2023 - adoption
of PC CDS to facilitate whole-person, evidence-based care and improve patients’ health and care
experience … within domains of patient
journey outcomes (including sub-domains of decision making, engagement, and experience
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cdsic.ahrq.gov/cdsic/base-period-performance-report
October 01, 2023 - :
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cdsic.ahrq.gov/sites/default/files/2023-08/SMD%20Workflow%20Measurement%20Approaches%20Report_to%20AHRQ%208.9.23_508.pdf
January 01, 2023 - five goals for healthcare quality improvement:
improving population health, enhancing patient care experience … Six factors motivate patients to collect such
data: 1) usability, 2) illness experience, 3) relevance … The Unified PC CDS Workflow Diagram
Here, we present a framework that reflects the patient experience … • Clinician-centered Measures: Measures
that assess the care team experience,
behavior, or perspective … • Patient-centered Measures: Measures
that assess the care received, patient
experience, behavior
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cdsic.ahrq.gov/sites/default/files/2025-03/Operations%20Center%20OY2%20Operational%20Framework_508.pdf
January 01, 2025 - Operations Center: Operational Framework – Option Year 2
Operations Center:
Operational Framework –
Option Year 2
Agency for Healthcare Research and Quality
5600 Fishers Lane
Rockville, MD 20857
www.ahrq.gov
Contract No: 75Q80120D00018
Prepared by:
NORC…
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cdsic.ahrq.gov/sites/default/files/2023-09/FINAL%20OO%20PC%20CDS%20SDM%20Report.pdf
January 01, 2023 - included only web-based or digital tools that incorporated patient-specific
data, such as:
• SDM experience … Key informants suggested that better preparation
for the patient encounter could enhance both the experience … Patient Decision Aid vs
Educational Material on Decision Quality,
Shared Decision-Making, Patient
Experience … Patient portal as a tool for enhancing patient experience and
improving quality of care in primary care … Patient Decision Aid vs
Educational Material on Decision Quality, Shared Decision-Making, Patient Experience
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cdsic.ahrq.gov/cdsic/patient-preferences-standardization
August 01, 2024 - :
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cdsic.ahrq.gov/sites/default/files/2025-03/Innovation%20Center%20Q1%202025%20Progress%20Report_03.25.25.pdf
January 01, 2025 - adoption of PC CDS to facilitate whole-person, evidence-based care and
improve patients’ health and care experience … The team plans to collect qualitative data from the technical team
on their experience updating and
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cdsic.ahrq.gov/cdsic/implementation-case-studies
August 01, 2024 - :
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cdsic.ahrq.gov/sites/default/files/2024-09/Final%20IAS%20PC%20CDS%20Case%20Studies%20Report_2.pdf
January 01, 2024 - of projects called attention to
varying degrees of implementation site IT resource “readiness” and experience … champions may promote adoption by developing educational
materials and other resources based on early use experience … Usability and Design
Enhancing the user interface and user experience are important strategies to encourage … processes
required to implement and launch the tool within EHR systems, particularly in systems with less
experience … Prior research also shows that
patients who experience falls are unlikely to address
further fall prevention
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cdsic.ahrq.gov/sites/default/files/2025-06/Innovation%20Center%20Q2%202025%20Progress%20Report_to%20DTP_06.24.25.pdf
January 01, 2025 - adoption of PC CDS to facilitate whole-person, evidence-based care and
improve patients’ health and care experience … The team plans to collect qualitative data from the technical team on their experience
updating and
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cdsic.ahrq.gov/sites/default/files/2024-12/OY2_Final_Stakeholder%20Center%20Charter.pdf
January 01, 2024 - across the U.S. and result in measurable
improvements in healthcare, patient health, and patient care experience
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cdsic.ahrq.gov/sites/default/files/2023-09/Stakeholder%20Center%202023%20Q3%20Report%20to%20AHRQ%209.27.23.pdf
January 01, 2023 - adoption of PC CDS to facilitate whole-person, evidence-based care and
improve patients’ health and care experience … within domains of patient journey
outcomes (including sub-domains of decision making, engagement, and experience
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cdsic.ahrq.gov/sites/default/files/2024-07/Final%20IAS_AI%20Landscape%20Assessment%206.24.24%20(003).pdf
January 01, 2024 - Clinicians may lack training and experience on how to use AI-generated content,
particularly on how … A key informant shared their experience using
GPT-4 to create PC CDS content, such as creating
order … For example, developers can conduct user experience and
human factors testing with patients during the … Clinicians may lack training and experience on how to use AI-generated content,
particularly on how … engagement of their clinician as well as the learned
intermediary, the person who has the clinical experience
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cdsic.ahrq.gov/sites/default/files/2024-10/IAS_Key%20Factors%20and%20Considerations%20for%20Assessing%20the%20Value%20of%20PC%20CDS.pdf
January 01, 2024 - that can be considered in value assessments:
incorporation of patient preferences in PC CDS, patient experience … of care, and patient retention.
10
There are also financial incentives on [the] patient experience … A PC CDS stakeholder noted that patient experience is a
powerful market driver that can quickly impact
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cdsic.ahrq.gov/sites/default/files/2024-09/PAIGE%20Assessment%20Report_Public%20Version.pdf
January 01, 2024 - Patients noted they are more of an expert on their disease and experience than
clinicians or AI, and … in future iterations—would assist PAIGE in
asking more relevant questions and improve the overall experience … For each statement, tell me which response best reflects your opinion and experience.
1.
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cdsic.ahrq.gov/sites/default/files/2025-02/Innovation%20Center%20Q4%202024%20Progress%20Report_02.21.25.pdf
January 01, 2025 - adoption of PC CDS to facilitate whole-person, evidence-based care and
improve patients’ health and care experience
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cdsic.ahrq.gov/cdsic/year-3-viewpoint
February 29, 2024 - prioritize patient preference domains (i.e., personal characteristics, communication, access and care experience