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1. Patient Experience | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/patient-experience.html
   Topic: Patient Experience AHRQ's Consumer Assessment of Healthcare Providers and Systems program … measures the patient experience, which includes several aspects of healthcare delivery that patients … Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? … System Uses AHRQ Surveys on Patient Safety Culture® To Improve Quality of Care What Is Patient Experience

2. Serious experience events: applying patient safety concepts to improve patient experience. | PSNet
   psnet.ahrq.gov/issue/serious-experience-events-applying-patient-safety-concepts-improve-patient-experience
   August 04, 2021 - Commentary Serious experience events: applying patient safety concepts to improve … patient experience. … Serious experience events: applying patient safety concepts to improve patient experience. … This children’s hospital designed a program to investigate serious experience events (SEE) modeled after … Serious experience events: applying patient safety concepts to improve patient experience.

3. Consumer Assessment of Healthcare Providers and Systems (CAHPS) | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/consumer-assessment-healthcare-providers-and-systems-cahps.html
   Healthcare Providers and Systems (CAHPS) program's goal is to advance scientific understanding of patient experience … CAHPS Child Hospital Survey (Child HCAHPS) Toolkit CAHPS Databases CAHPS Patient Experience … of Healthcare Providers and Systems (CAHPS®) Program The CAHPS Program What Is Patient Experience

4. Patient Experience Research Meeting - Agenda (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
   January 01, 2023 - Patient Experience Research Meeting - Agenda Patient Experience, Patient Safety, and Provider Well-Being … How do these issues relate to assessing and improving patient experience with care? … How Improving Patient Experience Can Help Us Achieve the Quintuple Aim in Healthcare Moderator: Susan … Associations of Provider and Nursing Staff Burnout with Involvement in Patient Experience Improvement … Linking Provider and Staff Perceptions of Patient Safety Culture with Patient Experience in Hospitals

5. 4.11 Testing Experience Tab | CDS Connect
   cds.ahrq.gov/cdsconnect/userguide/pilot
   April 07, 2025 - Search All AHRQ Sites Careers Contact Us Español FAQs Email Updates

6. Measuring Patient Experience of Patient-Centered Clinical Decision Support | CDSiC
   cdsic.ahrq.gov/cdsic/measuring-patient-experience
   September 09, 2025 - Despite the significant link between patient experience and healthcare quality, few measures adequately … About the Report     The report highlights several patient experience domains relevant to PC CDS, which … Eighteen questions probe patient experience with PC CDS, corresponding to high-priority domains: self-management … Twelve questions probe cross-cutting outcomes of PC CDS as it relates to patient experience.  … Measuring Patient Experience of Patient-Centered Clinical Decision Support.

7. Medication Errors: The Nursing Experience. | PSNet
   psnet.ahrq.gov/issue/medication-errors-nursing-experience
   May 26, 2011 - Book/Report Classic Medication Errors: The Nursing Experience … Citation Text: Medication Errors: The Nursing Experience. Wolf ZR. … Topics covered include a student’s experience with error, individual response to making a mistake, and … Cite Citation Citation Text: Medication Errors: The Nursing Experience

8. Second victim: a traumatic experience. | PSNet
   psnet.ahrq.gov/issue/second-victim-traumatic-experience
   October 06, 2016 - Commentary Second victim: a traumatic experience. … Citation Text: Second victim: a traumatic experience. Wands B. AANA J. 2021;89(2):168-174. … Healthcare professionals who experience emotional consequences after adverse events are often referred … September 29, 2017 Use of the Second Victim Experience and Support Tool (SVEST) to assess … February 21, 2024 Use of the Second Victim Experience and Support Tool (SVEST) to assess

9. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
   February 01, 2020 - Section 2: Why Improve Patient Experience? Contents 2.A. … The Clinical Case for Improving Patient Experience 2.C. … Patient Experience? … The Clinical Case for Improving Patient Experience Improving patient experience has an inherent value … The Business Case for Improving Patient Experience Patient experience is correlated with key financial

10. IQHealth: Patient Enrollment Experience and Expectations (pdf file)
    digital.ahrq.gov/sites/default/files/docs/survey/iq-health-patient-enrollment.pdf
    June 16, 2021 - IQHealth: Patient Enrollment Experience and Expectations IQHealth: Patient's Enrollment Experience … IQHealth: Patients’ Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience … Enrollment Experience and Expectations v2IQHealth: Patients’ Enrollment Experience and Expectations v2 … Experience and Expectations v2IQHealth: Patients’ Enrollment Experience and Expectations v2 2. … Experience and Expectations v2IQHealth: Patients’ Enrollment Experience and Expectations v2 3.

11. Improving Patient Experience: Data Analysis Methods (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
    March 01, 2021 - Improving Patient Experience: Data Analysis Methods (Webcast) Wednesday, March 3, 2021 Summary … AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys to improve patient experience … Integration & Deployment Department of Veterans Affairs Raleigh-Durham, NC Examples of Patient Experience … Improvement (PDF, 765 KB)   Jennifer Purdy, LCSW, CPXP Executive Director Veterans Patient Experience … Program Dallas, TX Examples of Patient Experience Improvement (PDF, 765 KB)   Natalie McNeal

12. Client Experience Measures and Gaps | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep4.html
    June 01, 2010 - Environmental Scan of Measures for Medicaid Title XIX Home and Community-Based Services Client Experience … Unlike satisfaction, experience comprises both objective ("Do you know the name of your case manager" … Furthermore, client experience data capture a broader array of outcomes and are not influenced solely … While, by definition, client experience measures are derived from client-reported data, arguments can … Innumerable dimensions of client experience can be measured related to the wide range of supports and

13. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
    March 01, 2023 - Section 6: Strategies for Improving Patient Experience with Ambulatory Care Contents 6.A. … Crosswalk of Patient Experience Domains and Survey Measures Appendix 6b. … Overview of Strategies The steps you take to assess patient experience with care in your organization … Measures evaluate both clinical processes and patient experience. … Measuring patient experience as a strategy for improving primary care.

14. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … Research and Quality (AHRQ) convened an invitation-only research meeting to discuss improving patient experience … Lisa Franchetti, MA, CPHQ, Customer Experience Manager, Neighborhood Health Plan of Rhode Island Topic … The facilities also collect additional data (such as patient grievances and internal patient experience … hospital care The VA administers its CAHPS-based Survey of Healthcare Experience of Patients (SHEP

15. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
    July 01, 2019 - Creative Strategies To Improve Patient Care Experience April 18, 2019 Summary Speakers … provided an overview of one study using nurse care coordination as a strategy to improve patients' experience … Management The Wharton School University of Pennsylvania Creative Strategies to Improve Patient Care Experience … (59:48) Transcript Creative Strategies To Improve Patient Care Experience  (PDF, 710 KB) Related … CAHPS Ambulatory Care Improvement Guide Measuring Patient Experience As a Strategy for Improving Primary

16. New CAHPS Tools for Patient Experience Measurement (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-062525.html
    July 01, 2025 - New CAHPS Tools for Patient Experience Measurement (Webcast) June 25, 2025 Contents Summary … Healthcare Providers and Systems (CAHPS®) program detailed new innovative tools to enhance patient experience … Moderator) Principal Shaller Consulting Group        Slides and Recording New CAHPS Tools for Patient Experience … YouTube embedded video: https://www.youtube-nocookie.com/embed/UhOkHFLkWvU New CAHPS Tools for Patient Experience

17. Eight-year experience with a neurosurgical checklist. | PSNet
    psnet.ahrq.gov/issue/eight-year-experience-neurosurgical-checklist
    September 27, 2023 - Study Eight-year experience with a neurosurgical checklist. … Eight-year experience with a neurosurgical checklist. … The institution did not experience any wrong-site surgeries during that time. … Eight-year experience with a neurosurgical checklist.

18. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Wellstar Advancing Methods of Implementing … and Evaluating Patient Experience Improvement Using CAHPS® Surveys March 3, 2021 Natalie McNeal … have a culture that does not punish; problems can’t be viewed as a burden Enhancing the Patient Experience … Care Problems • Measurable and Moveable • Hospice Core Value • Being heard significantly impacts the experience … Background: Patient Experience Scores were below desired levels.

19. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro Improving Patient Experience: … 00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient experience … Agency for Healthcare Research and Quality • Jennifer Purdy, LCSW, CPXP Executive Director VA Patient Experience

20. Improving Patient Experience in Large Organizations webcast - Skootsky (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
    March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky 26 Ambulatory Patient Experience … Response Rate 30% (Oct 19-Sep20) 30 UCLA Health Interventions & Strategies to Improve the Patient Experience … Improve the overall patient experience by assigning staff to coordinate patient care throughout one’ … practices • Highlighting staff at various venues • Centralization of Key Services • Nursing, Patient Experience … Samuel Skootsky SSkootsky@mednet.ucla.edu mailto:SSkootsky@mednet.ucla.edu Ambulatory Patient Experience