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psnet.ahrq.gov/node/44274/psn-pdf
February 18, 2019 - Concepts for the development of a customizable checklist
for use by patients.
February 18, 2019
Fernando RJ, Shapiro FE, Rosenberg NM, et al. Concepts for the Development of a Customizable
Checklist for Use by Patients. J Patient Saf. 2019;15(1):18-23. doi:10.1097/PTS.0000000000000203.
https://psnet.ahrq.gov/issue…
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psnet.ahrq.gov/node/46838/psn-pdf
March 07, 2018 - Behavioral & Mental Health Toolbox.
March 7, 2018
Center for Health Design. Concord, CA: Center for Health Design; 2018.
https://psnet.ahrq.gov/issue/behavioral-mental-health-toolbox
Behavioral and mental health patients have unique concerns that affect their safety. This toolkit provides
strategies, insights, and…
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psnet.ahrq.gov/node/45363/psn-pdf
September 14, 2016 - Effective perioperative communication to enhance patient
care.
September 14, 2016
Garrett H. Effective Perioperative Communication to Enhance Patient Care. AORN J. 2016;104(2):111-20.
doi:10.1016/j.aorn.2016.06.001.
https://psnet.ahrq.gov/issue/effective-perioperative-communication-enhance-patient-care
Poor team …
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psnet.ahrq.gov/node/43825/psn-pdf
January 28, 2015 - A systematic review of adult admissions to ICUs related
to adverse drug events.
January 28, 2015
Jolivot P-A, Hindlet P, Pichereau C, et al. A systematic review of adult admissions to ICUs related to
adverse drug events. Crit Care. 2014;18(6):643. doi:10.1186/s13054-014-0643-5.
https://psnet.ahrq.gov/issue/systema…
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psnet.ahrq.gov/node/44999/psn-pdf
August 03, 2017 - An analysis of electronic health record–related patient
safety incidents.
August 3, 2017
Palojoki S, Mäkelä M, Lehtonen L, et al. An analysis of electronic health record-related patient safety
incidents. Health Informatics J. 2017;23(2):134-145. doi:10.1177/1460458216631072.
https://psnet.ahrq.gov/issue/analysis-e…
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psnet.ahrq.gov/node/72581/psn-pdf
December 16, 2020 - Dispensing Errors.
December 16, 2020
Phipps D, Ashour A, Riste L, et al. The Pharmaceutical Journal. 2020;305(7943, 7944).
November 10, December 1, 2020.
https://psnet.ahrq.gov/issue/dispensing-errors
Dispensing mistakes are a common contributor to preventable adverse events in community pharmacies.
Par…
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psnet.ahrq.gov/node/843323/psn-pdf
February 01, 2023 - Long-Term Trends of Psychotropic Drug Use in Nursing
Homes.
February 1, 2023
Grimm CA. Washington DC: Office of the Inspector General; Nov 2022. Report no. OEI-07-20-
00500.
https://psnet.ahrq.gov/issue/long-term-trends-psychotropic-drug-use-nursing-homes
Misdiagnosis can result in inappropriate medication u…
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psnet.ahrq.gov/node/47268/psn-pdf
May 11, 2019 - Measuring shared mental models in healthcare.
May 11, 2019
Gisick LM, Webster KL, Keebler JR, et al. J Patient Saf Risk Manag. 2018;23:207–219.
https://psnet.ahrq.gov/issue/measuring-shared-mental-models-healthcare
Shared mental models are an important element of team collaboration. This review explores the current…
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psnet.ahrq.gov/node/42031/psn-pdf
February 06, 2013 - Assessing diagnostic reasoning: a consensus statement
summarizing theory, practice, and future needs.
February 6, 2013
Ilgen JS, Humbert AJ, Kuhn G, et al. Assessing diagnostic reasoning: a consensus statement summarizing
theory, practice, and future needs. Acad Emerg Med. 2012;19(12):1454-61. doi:10.1111/acem.1203…
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psnet.ahrq.gov/node/44606/psn-pdf
October 28, 2015 - 'Trust but verify'—five approaches to ensure safe medical
apps.
October 28, 2015
Wicks P, Chiauzzi E. 'Trust but verify'--five approaches to ensure safe medical apps. BMC Med.
2015;13:205. doi:10.1186/s12916-015-0451-z.
https://psnet.ahrq.gov/issue/trust-verify-five-approaches-ensure-safe-medical-apps
Mobile heal…
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psnet.ahrq.gov/node/73692/psn-pdf
September 08, 2021 - Quality and safety in surgery: challenges and
opportunities.
September 8, 2021
Nasca BJ, Bilimoria KY, Yang AD. Quality and safety in surgery: challenges and opportunities. Jt Comm J
Qual Patient Saf. 2021;47(9):604-607. doi:10.1016/j.jcjq.2021.05.003.
https://psnet.ahrq.gov/issue/quality-and-safety-surgery-challe…
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psnet.ahrq.gov/node/45756/psn-pdf
December 21, 2016 - Accidental IV infusion of heparinized irrigation in the OR.
December 21, 2016
ISMP Medication Safety Alert! Acute Care Edition. December 1, 2016;21:1-3.
https://psnet.ahrq.gov/issue/accidental-iv-infusion-heparinized-irrigation-or
Accidental administration of irrigation solutions are a wrong-route error that can re…
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psnet.ahrq.gov/node/42564/psn-pdf
September 11, 2013 - Error rating tool to identify and analyse technical errors
and events in laparoscopic surgery.
September 11, 2013
Bonrath EM, Zevin B, Dedy NJ, et al. Error rating tool to identify and analyse technical errors and events in
laparoscopic surgery. Br J Surg. 2013;100(8):1080-8. doi:10.1002/bjs.9168.
https://psnet.ah…
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psnet.ahrq.gov/node/46698/psn-pdf
February 07, 2018 - Enhancing the quality and safety of the perioperative
patient.
February 7, 2018
Staender S, Smith A. Enhancing the quality and safety of the perioperative patient. Curr Opin Anaesthesiol.
2017;30(6):730-735. doi:10.1097/ACO.0000000000000517.
https://psnet.ahrq.gov/issue/enhancing-quality-and-safety-perioperative-p…
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psnet.ahrq.gov/node/44910/psn-pdf
March 09, 2016 - Systematically Identified Failure Is the Route to a
Successful Health System.
March 9, 2016
Tepper J, Martin D, eds. Healthc Pap. 2015;15(2):4-61.
https://psnet.ahrq.gov/issue/systematically-identified-failure-route-successful-health-system
Identifying and addressing organizational factors that enable individual m…
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psnet.ahrq.gov/node/838638/psn-pdf
September 01, 2012 - Directed peer review in surgical pathology.
September 1, 2012
Smith ML, Raab SS. Directed peer review in surgical pathology. Adv Anat Pathol. 2012;19(5):331-337.
doi:10.1097/pap.0b013e31826661b7.
https://psnet.ahrq.gov/issue/directed-peer-review-surgical-pathology
Diagnostic error in pathology can result in delaye…
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psnet.ahrq.gov/node/50580/psn-pdf
October 23, 2019 - Suspicious insulin injections, nearly a dozen deaths:
inside an unfolding investigation at a VA hospital in West
Virginia.
October 23, 2019
Rein L. Washington Post. October 5, 2019.
https://psnet.ahrq.gov/issue/suspicious-insulin-injections-nearly-dozen-deaths-inside-unfolding-
investigation-va-hospital
The Vete…
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psnet.ahrq.gov/node/46726/psn-pdf
January 31, 2018 - Toolkit to Promote Safe Surgery.
January 31, 2018
Rockville, MD: Agency for Healthcare Research and Quality; November 2017.
https://psnet.ahrq.gov/issue/toolkit-promote-safe-surgery
Preventing surgical complications including surgical site infections are a worldwide target for improvement.
This toolkit builds on t…
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psnet.ahrq.gov/node/853980/psn-pdf
September 27, 2023 - RFID tags reduce restocking errors of anesthesia
medications.
September 27, 2023
Banks MA. Specialty Pharmacy Continuum. September 15, 2023.
https://psnet.ahrq.gov/issue/rfid-tags-reduce-restocking-errors-anesthesia-medications
Radiofrequency identification (RFID) devices are being used to improve processes in the…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ask-question-webinar.pdf
June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Closing
www.ahrq.gov/cahps
To Ask a Question
Click on the “Q&A” icon to get
the Q&A window to appear.
48
To submit a question, type your
question here and hit submit.
www.ahrq.gov/cahps
Wrap-Up
• Complete the evaluation survey at the end of the
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