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www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
September 01, 2015 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-process-mapping.pdf
May 17, 2021 - Job Aid: Process Mapping
Primary Care Practice Facilitator
Training Series
1
Job Aid: Process Mapping
Overview
Process mapping, also called workflow mapping, allows a practice to "see" an entire work
process from beginning to end.
When to use process mapping
Use process mapping to help a p…
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www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/casalino/index.html
December 01, 2017 - If valuable, how can it be encouraged?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module3/mod03-gap-analysis-guide.pdf
April 01, 2016 - Are patients and families encouraged to report safety concerns?
o. … Are patients and families encouraged to report
safety concerns?
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-i-asc_database_report-rev091721.pdf
January 01, 2020 - of respondents reported that before the start of
procedures, the doctor encouraged team members to … Just before the start of procedures, the
doctor encouraged all team members
to speak up at any time … Just before the start of procedures, the doctor encouraged
all team members to speak up at any time … highest average percent positive response for the item
“Just before the start of procedures, the doctor encouraged … highest average percent
positive response for the item “Just before the start of procedures, the doctor encouraged
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
May 12, 2014 - Using the AHRQ Pharmacy Survey on Patient Safety Culture
© Aurora Health Care, Inc. © Aurora Health Care, Inc.
Pharmacy Survey on Patient Safety Culture
Jim Motz, R.Ph.
Specialty Pharmacy Program Manager
Aurora Pharmacy, Inc.
© Aurora Health Care, Inc.
Aurora Pharmacies Overview
• Integrated health sys…
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www.talkingquality.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - Skip to main content
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www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/casalino/paper/idkeydsrapc.html
February 01, 2014 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/6_TK1_T2-Talking_with_Residents_Family_Members_checklist_version_Final.pdf
October 01, 2016 - Nursing Home
Antimicrobial Stewardship Guide
Educate & Engage Residents, Family
Toolkit To Educate and Engage Residents and Family Members
Tool 2. Talking With Residents’ Family Members—short checklist version
What are antibiotics?
• Antibiotics are medicines that fight infections caused by bacteria. Antibiot…
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www.talkingquality.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module8/ts2-0ltc_module8_ig_chmgmt.pdf
June 09, 2017 - Change Management (Instructor Guide)
CHANGE MANAGEMENT: HOW TO
ACHIEVE A CULTURE OF SAFETY
SUBSECTIONS
• Eight Steps of Change
• Errors Common in
Organizational Change
• Culture Change Comes Last,
Not First
• Change Strate…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-lee.pdf
May 13, 2019 - Creative Strategies to Improve Patient Care Experience - Part 4 Lee
What Is A Creative Idea?
Creative idea: An idea that is novel and useful
Creative
Improvement
Ideas
Process
Improvement
Promoting efficiency
by tweaking existing
routines
Patient Engagement
Enhancing patient
partnership by
knowing…
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www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-091019.html
November 01, 2019 - Skip to main content
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/implementation-guide/appendix-m.pdf
May 01, 2017 - Preventing Infections in Endoscopic Procedures
Appendix M. Endoscopy Infographic
AHRQ Safety Program for Ambulatory Surgery
Implementation Guide
Empower
patients
and families
to insist that
all team members wash
their hands before providing
care; encourage patients and
families to perform hand
hygie…
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www.talkingquality.ahrq.gov/challenges/past/step-up-app/index.html
January 01, 2022 - This Challenge encouraged participants to create an app that uses the technical specifications provided
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www.talkingquality.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/calman.html
October 01, 2015 - to helping with process redesign and facilitating IT changes, network leaders created a culture that encouraged
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/demostates/akstateataglance.pdf
March 01, 2012 - Alaska State at a Glance
…
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www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/vchip-strategies-for-kdd.pdf
February 01, 2015 - Strategies to Improve Asthma Care and Treatment in Primary Care Practices
Strategies to Improve Asthma Care and Treatment in Primary Care Practices*
The following are strategies that healthcare professionals and primary care practices used to improve office systems to address and
promote optimal asthma treatment as…
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www.talkingquality.ahrq.gov/talkingquality/translate/compare/choose/standard.html
January 01, 2023 - Skip to main content
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www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
May 01, 2017 - Participation
Patients are encouraged to participate in care and decision making at the level they … Patients should be encouraged to name the person the doctor and facility should communicate with about … Family inclusion in care discussions with the provider are at the discretion of the patient, but are encouraged