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www.ahrq.gov/sites/default/files/2024-07/hatlie-report.pdf
January 01, 2024 - Policy, Patient Involvement in Own Care, Communication Practices)
6: Disclosure,
RCA, Learning
& Emotional … Topic 6 Action Plan: Disclosure, Root Cause Analysis, Learning, and
Emotional Support
Goal statement
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/highlights/ps-project-highlights-harms.pdf
August 01, 2025 - uncertainty,
fear of a bad outcome, certain patient characteristics, lack of followup, and other
emotional
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-144-fullreport.pdf
January 01, 2020 - Emotional health is
also a concern among CWD (Boyce, Davies, Raman, et al., 2009). … We considered not just sensory and physical functioning,
but also cognitive and emotional functioning … Emotional health of Canadian and Finnish students
with disabilities or chronic conditions.
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/safety/changes-facilitator-guide.pdf
November 01, 2019 - Patient factors are related to the clinical or emotional
condition of the patient/family.
-
www.ahrq.gov/patient-safety/settings/hospital/candor/demo-program/grants/summary.html
August 01, 2022 - responses to frequently asked questions about how to communicate, provide an apology, and offer needed emotional
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www.ahrq.gov/teamstepps-program/curriculum/implement/activity/coach.html
June 01, 2023 - Working With Personal Issues – Listening empathically and without judgment and offering emotional support
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/sustainability/communication-strategies-guide.docx
January 01, 2017 - Facilitator Guide: Communication Strategies for Sustainability
Slide Title and Commentary
Slide Number and Slide
Title Slide
Communication Strategies for Sustainability
SAY:
In this slide set, you’ll learn about communication strategies to sustain your safety program work.
Slide 1
Learning Objectives
SAY:
Af…
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
Download Strategy 6P:
Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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www.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/prevent/clinical-faqs.html
March 01, 2017 - Residents and family members will need education and emotional support when transitioning to a suprapubic
-
www.ahrq.gov/es/patient-safety/settings/hospital/resource/pressureulcer/tool/pu1.html
October 01, 2014 - It is the second most common claim after wrongful death and greater than falls or emotional distress.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/prevent/clinical-faqs.docx
March 01, 2017 - Residents and family members will need education and emotional support when transitioning to a suprapubic
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
January 01, 2012 - The more cognitive side is head-to-head communication and the
more emotional, affective side is heart-to-heart
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www.ahrq.gov/patient-safety/settings/hospital/resource/pressureulcer/tool/pu1.html
October 01, 2014 - It is the second most common claim after wrongful death and greater than falls or emotional distress.
-
www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-21-leadership.pdf
September 01, 2015 - These might include financial, educational, or other resources; emotional support; and a
constructive … resources and
knowledge and skills to do the job, including training, financial or other resources,
emotional
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/building-capacity/en-bsc-interim-report-1.pdf
January 31, 2024 - AHRQ EvidenceNOW: Building State Capacity: Interim Evaluation Report I
EvidenceNOW BSC: Interim Evaluation Report I June 2022 ▌1-1
AHRQ EvidenceNOW: Building State Capacity
INTERIM EVALUATION REPORT I
Technical Assistance to and Evaluation of Grant Initiative to Develop State-
Level Capacity f…
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/behavior-change-slides.pptx
November 01, 2019 - Acute Care Behavior Change Theory for Antibiotic Stewardship Leaders
Making Effective Behavior Changes Around Antibiotic Prescribing
Acute Care
AHRQ Safety Program for Improving
Antibiotic Use
AHRQ Pub. No. 17(20)-0028-EF
November 2019
AHRQ Safety Program for Improving Antibiotic Use – Acute Care
Behavior Changes …