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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
November 01, 2021 - Attention to Your Mental and Emotional Health (adult only).
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - Carla Zema
Sounds like a very emotional and personal response. So what changed their minds? … then
you won’t ever know kind of where you stand and sometimes what you need to move people is an emotional
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/ap4.html
August 01, 2022 - Emotional support skills. In: Greene JO, Burleson BR, eds.
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pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-appendix
June 01, 2010 - Positive effects on physical and emotional outcomes and health related quality of life include greater … Patient ratings of very good information (83% vs. 67%) and clinician awareness of pain or emotional problem … computer-based programs that provide information, help with decisionmaking and behavior change, and emotional … Communication services offer information and emotional support through bulletin boards; discussion groups … Families Program (Worthington et al., 2001)
Involving families in care for children with serious emotional
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/ahrq-works/impact-burnout.pdf
July 01, 2017 - Burnout
The health care environment—with its packed work
days, demanding pace, time pressures, and emotional … Burnout is a long-term stress reaction
marked by emotional exhaustion, depersonalization,
and a lack
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pcmh.ahrq.gov/evidencenow/projects/heart-health/evidence/blood-pressure.html
March 01, 2021 - family members or friends of people with high blood pressure contains advice on communication, providing emotional … family members or friends of people with high blood pressure contains advice on communication, providing emotional
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pcmh.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/astd-coaching-self-assessment-form.pdf
May 31, 2023 - Listening
empathically and without judgment, and
offering emotional support for nonwork
difficulties … Listening empathically and without judgment and offering
emotional support for nonwork difficulties.
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pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/coachselfasfm.pdf
March 20, 2014 - Listening empathically and without judgment, and
offering emotional support for nonwork difficulties … Listening empathically and without judgment and offering emotional
support for nonwork difficulties.
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pcmh.ahrq.gov/talkingquality/measures/setting/long-term-care/hospice.html
January 01, 2023 - They received the right amount of emotional and spiritual support from the hospice staff.
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pcmh.ahrq.gov/cahps/surveys-guidance/echo/index.html
May 01, 2022 - It can be used for all patients receiving care for mental, emotional, or behavioral health issues, regardless
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pcmh.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
July 01, 2019 - SHARE:
More topics in this section
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts & Recent Events
Research Me…
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pcmh.ahrq.gov/funding/grantee-profiles/grtprofile-gustafson.html
February 01, 2024 - , he placed computers in patients’ homes for up to 6 months with the goal of providing information, emotional
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pcmh.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - Hospice team communication
Getting timely care
Treating family member with respect
Providing emotional
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pcmh.ahrq.gov/teamstepps-program/curriculum/mutual/tools/task.html
May 01, 2023 - diagnostic journey with a patient advocate or a member of the patient‐family advisory council to provide emotional
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apb.html
August 01, 2022 - Does disclosure include emotional support for patients and their families?
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pcmh.ahrq.gov/talkingquality/translate/scores/framing.html
March 01, 2016 - Framing refers to the emotional tone of the message you are communicating to consumers.
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pcmh.ahrq.gov/news/newsletters/e-newsletter/887.html
October 01, 2023 - Many do not receive effective treatment, resulting in profound physical, emotional and societal costs
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pcmh.ahrq.gov/news/blog/ahrqviews/2022-national-healthcare-disparities-report.html
November 01, 2022 - Child and adolescent mental health: Nearly 20 percent of American children have a mental, emotional,
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - CG-CAHPS Narrative Data for
Quality Improvement
• Distinctive: over 50% of feedback on topics such as emotional
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pcmh.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
August 01, 2022 - Does disclosure include emotional support for patients and their families?