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pbrn.ahrq.gov/coronavirus/practice-improvement.html
July 01, 2022 - Control and Prevention in Nursing Homes (PDF, 1 MB)
Best Practices for Promoting Mental Health and Emotional … Well-Being Among Nursing Home Staff (PDF, 1 MB)
Best Practices for Promoting Emotional Well-Being
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-event-checklist.pdf
April 01, 2016 - Assess and Inform
■ Ensure the patient is stable, and provide emotional support to the patient/family … Activate Care for the Caregiver program and provide emotional support for
caregivers and staff.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - Demonstrate patience during stressful situations
■ Demonstrate tact and diplomacy
■ Demonstrate emotional … Expressive (or Emotional) Responses
Expressive messages are not conceptive messages. … Because of the difficulty and emotional intensity of the situation, the message avoids the main point … In a disclosure situation, most aspects of these messages involve managing the emotional response of … Emotional support skills. In: Greene JO, Burleson BR, eds.
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pbrn.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
August 01, 2022 - The unexpected harm can be physical, emotional, or financial. … notifying the CANDOR Communication Lead that a CANDOR event has been identified and providing immediate emotional … responsible for assessing the needs of caregivers involved in the harm event and providing initial emotional
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/grand-rounds-presentation-slides.pptx
January 01, 2014 - Emotional first aid
Empathy and compassion
Recognition and validation of emotions
Nonabandonment
Accountability … only patients’ and families’ emotions at the time, but also the caregivers’ emotions, and to provide emotional … Emotional tone differs from initial disclosure.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - How can change efforts introduce narrative methods in order to increase emotional engagement of prospective … *
Nature of the Intervention
Evidence base
Emotional resonance
Simplicity
Trial-ability/Observability
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pbrn.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
July 01, 2023 - Assessing and improving the emotional experience of patient care in the hospital setting.
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pbrn.ahrq.gov/sites/default/files/docs/AHRQ%20PBRN%20Webinar%20Slides_Patient%20Engagement_060414.pdf
June 04, 2014 - patient
preferences in the medical record
16
Three key themes from patients
• Information
• Emotional … numbers
• “I didn’t feel like I had a choice”
– Lack of clarity on what the options are
18
Emotional … not the
information
• Patients want to develop a relationship
with the provider which includes
emotional … Decision-making in Oncology
Shared Decision-Making Process
Three key themes from patients
Information
Emotional
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pbrn.ahrq.gov/pbrn-registry/family-health-centers-nyu-langone
January 01, 2012 - Health outcomes focus not only on physical, but also emotional, spiritual, intellectual and social needs
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pbrn.ahrq.gov/prevention/clinician/index.html
July 01, 2018 - Burnout
The health care environment—with its packed work days, demanding pace, time pressures, and emotional
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pbrn.ahrq.gov/prevention/clinician/ahrq-works/burnout/index.html
November 01, 2023 - The health care environment—with its packed work days, demanding pace, time pressures, and emotional … Burnout is a long-term stress reaction marked by emotional exhaustion, depersonalization, and a lack
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - In the last 6 months, did you and your drug
therapy team talk about any emotional
problems, such as … In the last 6 months, were you bothered by
any emotional problems, such as anxiety or
depression, … In the last 6 months, did your drug therapy
team advise you about or help you deal
with these emotional … In general, how would you rate your overall
mental or emotional health?
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pbrn.ahrq.gov/patient-safety/settings/hospital/candor/grand-rounds.html
August 01, 2022 - only patients' and families' emotions at the time, but also the caregivers' emotions, and to provide emotional
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pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-workplace-safety-resources.pdf
January 01, 2023 - standards, and become
proactive members of the team by identifying behavioral triggers and underlying emotional … leaders at all levels with actionable tools for
combating healthcare workforce burnout, fatigue, and emotional … • Best practices for promoting mental health and emotional well-being among nursing
home staff. … • Emotional and organizational support for staff learning modules. … • Emotional wellness resources for nursing home staff.
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pbrn.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - behaviors that are putting the well-being of patients or other team members or staff at risk of physical or emotional
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pbrn.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - then, the first priority is to take care of the patient and ensure that their health care, social, and emotional
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pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - respectful 25
Health status Rating of overall health 23 Rating of overall health 26
Mental and
emotional … health status
Rating of overall mental or
emotional health 24
Rating of overall mental or
emotional … Good/Good/Fair/Poor]
No change.
24 27
In general, how would you
rate your overall mental or
emotional … [Excellent/Very
Good/Good/Fair/Poor]
In general, how would you
rate your overall mental or
emotional … talked with patient about
personal problem, family
problem, alcohol use, drug
use, or a mental or emotional
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pbrn.ahrq.gov/teamstepps-program/curriculum/situation/tools/safe.html
June 01, 2023 - Tool: I'M SAFE Checklist
Being aware of, and honest about, your own physical, mental, and emotional
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pbrn.ahrq.gov/patient-safety/settings/ambulatory/diagnostic-safety/toolkit.html
November 01, 2018 - Detecting emotional and behavioural problems in paediatric clinics.
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pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
April 01, 2016 - only patients’ and families’ emotions at the
time, but also the caregivers’ emotions, and to provide emotional