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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-comm-assessment.pdf
April 01, 2016 - Demonstrate patience during stressful situations
■ Demonstrate tact and diplomacy
■ Demonstrate emotional … Expressive (or Emotional) Responses
Expressive messages are not conceptive messages. … Because of the difficulty and emotional intensity of the situation, the message avoids the main point … In a disclosure situation, most aspects of these messages involve managing the emotional response of … Emotional support skills. In: Greene JO, Burleson BR, eds.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps_webinar_012017.pptx
January 01, 2017 - TEAMSTEPPS 05.2
Mod 1 2.0 Page ‹#›
Brain Based Learning Strategies
Loss Aversion—Avoiding Emotional … Strategies
27
Page ‹#›
Take Home Point—Remove De-motivators and Frame Positively
Avoid Loss Aversion and Emotional … Memory is centered on the details of personal experience (sensory and emotional experiences)
Context … Strategies
Error Management Theory
Learning Strategy that promises to improve long term retention, emotional
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/research-centers/sheridan_screening_overuse.pdf
January 01, 2014 - Harms fall into different categories
such as physical, emotional/psychological, and costs:
Physical … Emotional/Psychological Costs
Injury from screening
or follow-up testing
Injury from potentially
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monahrq.ahrq.gov/talkingquality/measures/understand/patient-comments.html
February 01, 2016 - Understanding patients’ decisions: Cognitive and emotional perspectives.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module1/grand-rounds-presentation-slides.pptx
January 01, 2014 - Emotional first aid
Empathy and compassion
Recognition and validation of emotions
Nonabandonment
Accountability … only patients’ and families’ emotions at the time, but also the caregivers’ emotions, and to provide emotional … Emotional tone differs from initial disclosure.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/mccannon/mccannon.ppt
February 17, 2011 - How can change efforts introduce narrative methods in order to increase emotional engagement of prospective … *
Nature of the Intervention
Evidence base
Emotional resonance
Simplicity
Trial-ability/Observability
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monahrq.ahrq.gov/news/blog/ahrqviews/hospice-care-ensure-quality.html
December 01, 2022 - including their expectations at the end of life, desired caregiver outcomes, advanced care planning, or emotional … However, the emotional toll that end-of-life care takes on staff makes these issues more acute and begs
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monahrq.ahrq.gov/news/newsletters/e-newsletter/817.html
May 01, 2022 - New Learning Modules in Spanish Available To Support Emotional Health of Nursing Home Staff . … New Learning Modules in Spanish Available To Support Emotional Health of Nursing Home Staff
AHRQ has
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monahrq.ahrq.gov/teamstepps/instructor/reference/teamattitude.html
April 01, 2017 - It is important to monitor the emotional and physical status of other team members.
… Team members who monitor their emotional and physical status on the job are more effective.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
October 07, 2016 - In the last 6 months, did you and your drug
therapy team talk about any emotional
problems, such as … In the last 6 months, were you bothered by
any emotional problems, such as anxiety or
depression, … In the last 6 months, did your drug therapy
team advise you about or help you deal
with these emotional … In general, how would you rate your overall
mental or emotional health?
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monahrq.ahrq.gov/coronavirus/practice-improvement.html
July 01, 2022 - Control and Prevention in Nursing Homes (PDF, 1 MB)
Best Practices for Promoting Mental Health and Emotional … Well-Being Among Nursing Home Staff (PDF, 1 MB)
Best Practices for Promoting Emotional Well-Being
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monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/notes1.html
August 01, 2022 - The unexpected harm can be physical, emotional, or financial. … notifying the CANDOR Communication Lead that a CANDOR event has been identified and providing immediate emotional … responsible for assessing the needs of caregivers involved in the harm event and providing initial emotional
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monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-workplace-safety-resources.pdf
January 01, 2023 - standards, and become
proactive members of the team by identifying behavioral triggers and underlying emotional … leaders at all levels with actionable tools for
combating healthcare workforce burnout, fatigue, and emotional … • Best practices for promoting mental health and emotional well-being among nursing
home staff. … • Emotional and organizational support for staff learning modules. … • Emotional wellness resources for nursing home staff.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - respectful 25
Health status Rating of overall health 23 Rating of overall health 26
Mental and
emotional … health status
Rating of overall mental or
emotional health 24
Rating of overall mental or
emotional … Good/Good/Fair/Poor]
No change.
24 27
In general, how would you
rate your overall mental or
emotional … [Excellent/Very
Good/Good/Fair/Poor]
In general, how would you
rate your overall mental or
emotional … talked with patient about
personal problem, family
problem, alcohol use, drug
use, or a mental or emotional
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/grandrounds/mod01-grand-rounds-slides.pdf
April 01, 2016 - only patients’ and families’ emotions at the
time, but also the caregivers’ emotions, and to provide emotional
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monahrq.ahrq.gov/patient-safety/settings/hospital/candor/grand-rounds.html
August 01, 2022 - only patients' and families' emotions at the time, but also the caregivers' emotions, and to provide emotional
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monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
January 01, 2011 - Carla Zema
Sounds like a very emotional and personal response. So what changed their minds? … then
you won’t ever know kind of where you stand and sometimes what you need to move people is an emotional
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monahrq.ahrq.gov/prevention/clinician/ahrq-works/burnout/index.html
November 01, 2023 - The health care environment—with its packed work days, demanding pace, time pressures, and emotional … Burnout is a long-term stress reaction marked by emotional exhaustion, depersonalization, and a lack
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monahrq.ahrq.gov/es/nursing-home/learning-modules/health-learning.html
November 01, 2022 - Page originally created May 2022
Internet Citation: Supporting Nursing Home Residents’ Emotional
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monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5/notes.html
August 01, 2022 - then, the first priority is to take care of the patient and ensure that their health care, social, and emotional