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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/sample-practice-contact-email.pdf
June 02, 2025 - Sample first email to practice contact
Sample first email to practice contact
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/117-michigan-hh4m-recruitment-email.pdf
June 02, 2025 - Healthy Hearts of Michigan Provider Recruitment Email
Dear Provider,
DID YOU KNOW? … Contact us TODAY to learn more:
Practice Advisor’s name, HH4M Practice Advisor
Phone:
Email:
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www.ahrq.gov/coronavirus/long-covid/email.html
June 01, 2024 - Long COVID Email Updates
AHRQ is leading multiple efforts to better understand Long COVID and
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-bestpractices-web-sopssurveys-yount.pdf
June 02, 2025 - Westat
41
Promoting the Survey
• Publicize on flyers or posters
• Send emails with a letter of … Email
Invitation
Reminder
Emails
Close
Survey
47
Pre-Notification Email
• Send a pre-notification … email with a letter of
support from senior leaders
• Provide purpose of the survey
• Send a few … Research
Reference
List
Resource
Lists
Action Planning Tool
55
SOPS Technical Assistance (TA)
E-mail … Survey Email Invitation
Email Reminders
Response Rates
Cleaning & Analyzing Your Survey Data
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3T9-Sample_email_for_distribution_of_the_antibiogram_Phase_3.doc
June 02, 2025 - Comprehensive Antibiogram Toolkit: Phase 3
Sample Email for Distribution of the Antibiogram
Suggested … Attached Antibiogram for [NURSING HOME NAME]
Dear [name of prescribing clinician]:
Attached to this email
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
June 02, 2025 - Mixed mode: Postal advance letter; email letter with URL link to survey;
email reminder; then postal … Web: Email letter with URL link to survey; 2 email reminders to non-
respondents (1186 respondents) … Internet
52
Summary
If this survey had been done entirely on the Internet (so only those
with known emails … comparable
►The substantive results for all measures would have been
comparable
53
Patients Without Emails … Emails
Conclusions
Using the Internet to Collect CAHPS Data
Surveying in Today’s Environment
Improving
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
April 07, 2017 - The sample letter and/or email indicates the time required to complete the
survey. … Use a short and direct subject line for the email. … Use a short and direct subject line for the email. … ; include direct link to survey
First reminder email
Second reminder email; include direct link to … ; include direct link to survey
First reminder email
Second reminder email; include direct link to
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
June 02, 2025 - Develop a
campaign to announce the survey through multiple sources such as e-mail, newsletters, message … launch so staff will be less likely to ignore or delete the survey invitation email … • Include your CEO or President’s signature on the survey invitation email or paper survey cover … For Web surveys, send short weekly thank you/reminder
emails. … You may also
send your technical assistance questions by email to SafetyCultureSurveys@westat.com or
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www.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3T9-Sample_email_for_distribution_of_the_antibiogram_Phase_3.pdf
May 01, 2014 - HAIs
Healthcare-
Associated
Infections
PREVENT
Comprehensive Antibiogram Toolkit: Phase 3
Sample Email … Attached Antibiogram for [NURSING HOME NAME]
Dear [name of prescribing clinician]:
Attached to this email
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www.ahrq.gov/sites/default/files/2024-03/kerfoot-conlin-report.pdf
January 01, 2024 - Project: 9/30/2007 to 9/29/2011
Federal Project Officers.
(1) Grants Management Specialist: Al Deal
Email … : adeal@ahrq.gov Phone: (301) 427-1806 Fax: (301) 427-1462
(2) Program Official: Kay Anderson
Email: … over 36 weeks (0-2 emails per week), while control clinicians received no
intervention. … Each email presented a clinical scenario and asked whether it was appropriate to
obtain a PSA test. … The email presented the clinical scenario and question
(evaluative component).
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www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
August 01, 2024 - Check the email addresses of sampled patients to identify and remove email addresses that don’t conform … Some survey vendors subscribe to email verification tools that can test whether each email in your sample … This step is optional as removing emails that don’t conform to the valid email format will remove most … It is useful to maintain a log of these calls and emails and review them periodically. … Tips for an Email Invitation Message Include information in the email message and subject line to convey
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
June 02, 2025 - We tested:
Mail only
Telephone only
In-person survey distribution in the ED
Email only
… day 22 from initial attempt
Web-Telephone Mode
Initial attempt: emailed survey
Two reminder emails … )
Web-Mail-Telephone Mode
Initial attempt: emailed survey
Two reminder emails
Mailed survey
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www.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool8.html
March 01, 2014 - for a quick phone call meeting: ________________
Best Office Phone:
Cell Phone/Text:
Email … the preferred way to contact me is: ________________
Best Office Phone:
Cell Phone/Text:
Email … ________________
The best back-up person to contact is: ________________
Contact number/Email … following method for receiving information/materials for myself or office/patient distribution:
Email … :
Fax:
Mail:
In person:
Please copy me on Emails to the following individuals in this
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/whats-available.pdf
March 20, 2017 - Administration Guidelines
• Fielding the CAHPS Child Hospital
Survey
• Sample Notification Letters and Emails … Available for the CAHPS Child Hospital Survey
Document No. 91
Page 2
• Sample Notification Letters and Emails … for the CAHPS Child Hospital
Survey provides instructions for preparing and sending letters and emails … It also offers sample letters and emails in
English and Spanish that can be adapted as needed. … If you must deviate from
these guidelines, please first consult with the CAHPS User Network by e-mail
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
June 02, 2025 - Sample Notification Letters and Emails contains a sample reminder card. … Sample Notification Letters and Emails includes a sample
reminder letter. … A sample is provided in Sample Notification Letters and
Emails. … It
is useful to maintain a log of these emails/calls and review them
periodically. … Sample Notification Letters and Emails for the CAHPS Child
Hospital Survey includes examples of email
-
www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
June 02, 2025 - Sample Notification Letters and Emails contains a sample reminder card. … Sample Notification Letters and Emails includes a sample
reminder letter. … A sample is provided in Sample Notification Letters and
Emails. … It
is useful to maintain a log of these emails/calls and review them
periodically. … Sample Notification Letters and Emails for the CAHPS Child
Hospital Survey includes examples of email
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - Recommendation: Provide ample space to
respond
37
www.ahrq.gov/cahps
Invitation and Reminder Letters/Emails … : Review and redact any
potentially identifiable information (including
names, phone numbers, and email … CAHPS guidelines
• Data collection:
• Use of Web and telephone
• Invitation and reminder letters and emails … Items Into the Survey
CAHPS Sampling Methodology
Collecting the Data
Invitation and Reminder Letters/Emails
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - For an example,
refer to Appendix D: Sample Notification Letters and Emails. … Appendix D
includes examples of emails that can be adapted. … • Bad addresses/phone numbers/emails. … offers three composite measures and
one single-item measure:
• Getting Timely Appointments Through E-mail … or Website (1 item)
• Getting Timely Answers to Medical Questions by E-mail (2 items)
• Helpfulness
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www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/measures.html
April 01, 2020 - Measures From the CAHPS Health Information Technology Item Set
Getting Timely Appointments Through Email … Patient got an appointment using email or website as soon as needed
Getting Timely Answers to Medical … Questions by Email
C-HIT5. … All of the questions in patient's email were answered
Helpfulness of Provider's Use of Computers During
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-bestpractices-web-sopssurveys-famolaro.pdf
September 01, 2020 - ► Do the majority of providers and staff have email
addresses and access to computers? … Provider and Staff Lists
• Ensure your provider and staff list is up to date
► Review list for updated emails … includes providers and staff
working in the specific physical location(s) you are
surveying
► Include email … Your Web Survey #4
• Confirm that web survey hyperlink(s) work
• Make sure that survey invitation emails