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301. AHRQ Health Literacy Universal Precautions Toolkit, 2nd Edition (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool20.pdf
     January 01, 2013 - Our eyes were really opened up by the literacy resources in our community and how easy it is to talk … • Obtain or create an easy-to-read handout, such as this Community Referral Form, with information … Ensure the instructions are easy to understand (e.g., use plain language, provide directions). … Tool 21: Make Referrals Easy provides further advice on how to offer patients help with referrals.

302. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=desc
     visits Child Health Plan Utilization CC15 Easy … Health Plan Children with chronic conditions CC12 Easy … Health Plan Children with chronic conditions CC9 Easy … Health Plan Children with chronic conditions CC23 Easy … Adult Health Plan Medical supplies C-SC2 Easy

303. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
     Survey Topics Sort ascending P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy

304. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
     Health Plan Health literacy P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy

305. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

306. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

307. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

308. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

309. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

310. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
     Health Plan Health literacy P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy

311. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=desc
     visits Child Health Plan Utilization CC15 Easy … Health Plan Children with chronic conditions CC12 Easy … Health Plan Children with chronic conditions CC9 Easy … Health Plan Children with chronic conditions CC23 Easy … Adult Health Plan Medical supplies C-SC2 Easy

312. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
     Survey Topics Sort ascending P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy

313. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness

314. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=12&search_api_fulltext=&sort=asc
     Hospital Health literacy H-HL28 Forms were easy … H-HL35 Information from hospital staff about taking care of self at home was easy … H-HL37 Written instructions about how to take care of self at home were easy

315. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=11&search_api_fulltext=&sort=desc
     Hospital Health literacy H-HL28 Forms were easy … Health literacy H-HL23 Blood test, x-ray, or other test results were easy … literacy H-HL21 Explanation of blood test, x-ray, or other test was easy

316. Health Literacy Patient Feedback Questions | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17d.html
     April 01, 2024 - ☐ Yes ☐ No Questions for Be Easy to Reach: Tool #7 1. … Was the response easy to understand? … Were the instructions or written information easy to understand? … Were the forms you were asked to sign easy to understand? … ☐ Yes  ☐ No  Questions for Make Referrals Easy: Tool #21 1.

317. Psn-Pdf (pdf file)
     psnet.ahrq.gov/node/34732/psn-pdf
     May 09, 2015 - First stories are the easy one-person or one-cause accounts and reactions to critical incidents. … Even now, with some penetration of the concepts of systems thinking, it is still easy to fall back on … the familiar and easy explanation of human error, missing key opportunities to fix underlying problems

318. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
     December 11, 2017 - Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS … to get appointments with specialists Q35 Easy to get needed care, tests or treatment Q55 Patient … Survey How Well Health Professionals Communicate Q36 Provider explained things in a way that was easy … spent enough time with patient Q41 Provider explained the purpose of medicines in a way that was easy … to understand Q43 Provider explained in a way that was easy to understand what to do if illness

319. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
     September 08, 2017 - Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS … Getting Needed Care The survey asked enrollees how often it was easy for them to get appointments with … Q9 Easy for respondent to get necessary care, tests, or treatment Q18 Respondent got appointment with … Getting Needed Care The survey asked enrollees how often it was easy for them to get appointments for … Q9 Easy for child to get necessary care, tests, or treatment Q21 Respondent got child an appointment

320. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=desc
     Group Health promotion & education C-HL7 Provider gave easy … Clinician & Group Health literacy C-HL15 Provider gave easy … Clinician & Group Health literacy C-HL16 Provider gave easy