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41. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: People With Mobility Impairments | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-PWMI-items-hp-survey50-adult.html
    February 01, 2021 - In the last 12 months, how often was it easy to move around the restroom at your personal doctor's office … In the last 12 months, how often was it easy to get this kind of therapy? … In the last 12 months, how often was it easy to get speech therapy? … In the last 12 months, how often was it easy to get your mobility equipment repaired? … In the last 12 months, how often was it easy to get or replace the mobility equipment that you needed

42. Section 7.A, Tables 11 and 12 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
    March 09, 2018 - 86.8* 78.7 content Written visit summary was useful FECC-10 86.0 87.8 87.2 85.2 and easy … hospitalization summary content Written hospitalization summary FECC-13 93.1 92.5 85.7 92.3 was easy … needed Messaging Appropriate written visit summary content Written visit summary was useful and easy … Written hospitalization summary was easy

43. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
    Survey Topics P-HL20 Results of blood test, x-ray, or other test were easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … Health Plan Health literacy P-HL14 Personal doctor gave easy … P-HL11 Instructions about specific illness or health condition were easy

44. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=11
    March 19, 2024 - P-HL34 Information about how much patient would have to pay for medicines was easy … P-HL40 Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy … Health literacy P-HL50 Information about how to stay healthy was easy

45. Health Literacy Universal Precautions Toolkit, 3rd Edition | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/toolkit.html
    February 01, 2024 - Teach-Back Questions for Informed Consent Lab Results Letter Follow Up with Patients: Tool 6 Be Easy … Differences: Tool 9 Language Access Resources Consider Culture: Tool 10 Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20 Community Referral Form Make Referrals Easy … Customs, and Beliefs: Tool #10 Tools to Improve Written Communication     Assess, Select, and Create Easy-to-Understand … Resources: Tool #19     Connect Patients with Literacy and Math Resources: Tool #20     Make Referrals Easy

46. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Literacy | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
    January 01, 2018 - In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … , how often did this provider explain the possible side effects of your medicines in a way that was easy … In the last 6 months, how often was the explanation of what the test was for easy to understand?

47. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
    literacy H-HL21 Explanation of blood test, x-ray, or other test was easy … Health literacy H-HL23 Blood test, x-ray, or other test results were easy … Hospital Health literacy H-HL28 Forms were easy … H-HL35 Information from hospital staff about taking care of self at home was easy

48. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
    C-HL12 Instructions about specific illness or health condition were easy … Clinician & Group Health literacy C-HL15 Provider gave easy … Clinician & Group Health literacy C-HL16 Provider gave easy … literacy C-HL19 Explanation of blood test, x-ray, or other test was easy

49. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
    H-HL35 Information from hospital staff about taking care of self at home was easy … H-HL37 Written instructions about how to take care of self at home were easy … Clinician & Group Health literacy C-HL7 Provider gave easy … C-HL12 Instructions about specific illness or health condition were easy

50. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
    P-HL34 Information about how much patient would have to pay for medicines was easy … Health literacy P-HL29 Coverage and benefits information was easy … Plan Health literacy P-HL24 Health plan information was easy … Health literacy P-HL21 Information from customer service was easy

51. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
    H-HL35 Information from hospital staff about taking care of self at home was easy … H-HL37 Written instructions about how to take care of self at home were easy … Clinician & Group Health literacy C-HL7 Provider gave easy … C-HL12 Instructions about specific illness or health condition were easy

52. Novant Health Uses AHRQ Tool to Assess and Improve Patient Communications | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/news/newsroom/case-studies/201602.html
    April 01, 2016 - "Our number one goal is to make it extremely easy for the patient," noted Marci Leonard, supervisor of … In addition to giving objective feedback on whether materials are easy to understand and easy for patients … Leonard, who explained that it is not easy to tell clinical experts that the information they document

53. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
    June 01, 2017 - Q14 Nurses listened carefully to parent Q15 Nurses explained things to parent in a way that was easy … Q17 Doctors listened carefully to parent Q18 Doctors explained things to parent in a way that was easy … Child Q8  Nurses listened carefully to child Q9  Nurses explained things to child in a way that was easy … Q11 Doctors listened carefully to child Q12 Doctors explained things to child in a way that was easy

54. Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus Groups | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
    September 01, 2020 - I will be asking you questions so that we can learn how easy or hard it is for ( pharmacy name ) patients … How easy or hard was it to find? Why was it easy/hard to find?   … I have some samples of materials to show you, and then I'll ask some questions about how easy you think … Please tell me how easy or hard the following items are for you to read and understand. … How easy or hard are the forms used in the pharmacy to understand and fill out?

55. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS … Getting Needed Care The survey asked enrollees how often it was easy for them to get appointments with … Q9 Easy for respondent to get necessary care, tests, or treatment Q18 Respondent got appointment with … Getting Needed Care The survey asked enrollees how often it was easy for them to get appointments for … Q9 Easy for child to get necessary care, tests, or treatment Q21 Respondent got child an appointment

56. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
    December 11, 2017 - Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS … to get appointments with specialists Q35 Easy to get needed care, tests or treatment Q55 Patient … Survey How Well Health Professionals Communicate Q36 Provider explained things in a way that was easy … spent enough time with patient Q41 Provider explained the purpose of medicines in a way that was easy … to understand Q43 Provider explained in a way that was easy to understand what to do if illness

57. Appendix 2: Health Literacy Assessment Tour Guide | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-2.html
    September 01, 2020 - The phone number is easy for everyone to find on all promotional or informational materials.     … It's easy for anyone to pick out the important information on them.         8. … The pharmacy displays pamphlets and educational brochures in a way that makes it easy for people to find … Organize the information so it is easy to identify the most important points. … Overall, these print materials are easy for adults with limited literacy skills to understand:  

58. Taking Advantage of Web Functionalities in a Quality Report | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/talkingquality/translate/web/index.html
    May 01, 2019 - You also have to make it as intuitive and easy as possible. … Measure Categories To Compare Drill Down to Items Included in Composites and Summary Scores Make It Easy … So you need to make it very easy and intuitive for them to get to another spot, even if they are not … To keep them on your site, you have to make it easy for them to orient themselves and explore other topics … trails Navigation Links One important strategy is to create a set of navigation links that make it easy

59. A Pharmacy Health Literacy Assessment Tool User's Guide: Appendix 2 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
    October 15, 2007 - The phone number is easy for everyone to find on all promotional or informational materials. 4. … It’s easy for anyone to pick out the important information on them. 8. … The pharmacy displays pamphlets and educational brochures in a way that makes it easy for people to … written in plain language they: • use simple, everyday words, • organize the information so it is easy … Overall, these print materials are easy for adults with limited literacy skills to understand:

60. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
    P-HL34 Information about how much patient would have to pay for medicines was easy … P-HL40 Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy … Health literacy P-HL50 Information about how to stay healthy was easy