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  1. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
    Survey Topics Sort ascending P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy
  2. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
    Health Plan Health literacy P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy … Health literacy P-HL20 Results of blood test, x-ray, or other test were easy … Plan Health literacy P-HL24 Health plan information was easy
  3. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
    March 01, 2018 - Needed Care Q9          Patient got medical help or advice needed after regular hours Q30        Easy … to get appointments with specialists Q35        Easy to get needed care, tests, or treatment Q55        … How Well Health Professionals Communicate Q36        Provider explained things in a way that was easy … enough time with patient Q41        Provider explained the purpose of medicines in a way that was easy … to understand Q43        Provider explained in a way that was easy to understand what to do if illness
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
    May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
  5. www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool16.html
    February 01, 2024 - Teach-Back Questions for Informed Consent Lab Results Letter Follow Up with Patients: Tool 6 Be Easy … If the difficulty is logistical, use the strategies in the below section, Make it easy to get medicines … The list should be organized so it is easy to see when to take medicines over the course of a day. … Make it easy to get medicines. Simplify refills.  Reduce how frequently patients need refills. … If your EHR has an easy-to-use medicine reminder app, using it will reduce the chance of errors being
  6. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
    C-HL12 Instructions about specific illness or health condition were easy … Clinician & Group Health literacy C-HL15 Provider gave easy … Clinician & Group Health literacy C-HL16 Provider gave easy … literacy C-HL19 Explanation of blood test, x-ray, or other test was easy … Health literacy C-HL20 Results of blood test, x-ray, or other test were easy
  7. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
    Health Plan Health literacy P-HL6 Personal doctor gave easy … P-HL11 Instructions about specific illness or health condition were easy … Health Plan Health literacy P-HL14 Personal doctor gave easy … Health Plan Health literacy P-HL15 Personal doctor gave easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy
  8. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
    Interpreter services P-HL24 Health plan information was easy … Plan People with mobility impairments H-HL28 Forms were easy … providers H-HL21 Explanation of blood test, x-ray, or other test was easy … literacy C-HL19 Explanation of blood test, x-ray, or other test was easy … literacy P-HL18 Explanation of blood test, x-ray, or other test was easy
  9. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
    Health literacy C-HL20 Results of blood test, x-ray, or other test were easy … literacy C-HL19 Explanation of blood test, x-ray, or other test was easy … Clinician & Group Health literacy C-HL16 Provider gave easy … Clinician & Group Health literacy C-HL15 Provider gave easy … C-HL12 Instructions about specific illness or health condition were easy
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/literacy/supplemental-health-literacy-cgcahps-adult-2357-3a.docx
    May 01, 2017 - In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … , how often did this provider explain the possible side effects of your medicines in a way that was easy … In the last 6 months, how often was the explanation of what the test was for easy to understand?
  11. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
    April 01, 2022 - providers or services Parents’ Experiences Getting Specialized Services for Their Child CC9      Easy … to get special medical equipment or devices for child CC12    Easy to get special therapy for child … CC15    Easy to get treatment or counseling for child Parents' Experiences with the Child's Personal … conditions affected family's day-to-day life Parents’ Experiences with Prescription Medicines CC23    Easy
  12. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
    Health Plan Health literacy P-HL6 Personal doctor gave easy … Adult Health Plan Health literacy P-HL55 It was easy … Health literacy P-HL54 Information on the health plan's Website was easy … Information about how much patient would have to pay for special services or equipment was easy … P-HL40 Information about how to make a complaint to the health plan was easy
  13. www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/dowdstudysnapshot.pdf
    November 01, 2015 - ■ Provide actionable, easy-to- use data and tools: Performance reports and other tools should provide … actionable data that are easy to understand and use, including comparisons to similar practices and … Program sponsors should make special efforts to provide actionable feedback reports and other easy-to-use … ■ PQRS was easy to implement, but administrators judged CMS reports to be of limited value: Virtually … all administrators in participating practices found PQRS easy to implement.
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - to get special medical equipment or devices for child Easy to get special therapy for child Easy … to get treatment or counseling for child Getting Prescription Medicine Easy to get prescr iption … to get special medical equipment or devices for child Easy to get special therapy for child Easy … to get treatment or counseling for child Getting Prescription Medicine Easy to get prescription … In the last 6 months, how often was it easy to get this treatment or counseling for your child?
  15. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=21
    March 19, 2024 - Health literacy H-HL23 Blood test, x-ray, or other test results were easy … Hospital Health literacy H-HL28 Forms were easy … H-HL35 Information from hospital staff about taking care of self at home was easy … H-HL37 Written instructions about how to take care of self at home were easy
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
    March 12, 2018 - proficiency Messaging Appropriate written visit summary content Written visit summary was useful and easy … rounds Appropriate written hospitalization summary content Written hospitalization summary was easy … FECC-9 81.9 75.7** Appropriate written visit summary content Written visit summary was useful and easy … written hospitalization summary FECC-12 89.8 85.5 content Written hospitalization summary was easy
  17. www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=6&search_api_fulltext=&sort=asc
    descending C-HL20 Results of blood test, x-ray, or other test were easy … Clinician & Group Health literacy C-HL16 Provider gave easy … Clinician & Group Health literacy C-HL15 Provider gave easy … Clinician & Group Health literacy C-HL7 Provider gave easy … C-HL12 Instructions about specific illness or health condition were easy
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-mobilityimpairments-healthplan-adult-2157-9a.docx
    September 25, 2017 - In the last 12 months, how often was it easy to move around the restroom at your personal doctor’s office … In the last 12 months, how often was it easy to get this kind of therapy? … In the last 12 months, how often was it easy to get speech therapy? … In the last 12 months, how often was it easy to get your mobility equipment repaired? … In the last 12 months, how often was it easy to get or replace the mobility equipment that you needed
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
    March 09, 2018 - Appropriate written visit summary content FECC-9 81.0 82.1 Written visit summary was useful and easy … hospitalization summary content FECC-12 91.7 88.2 Written hospitalization summary was easy … Appropriate written visit summary content FECC-9 80.7 82.2 Written visit summary was useful and easy … Written hospitalization summary was easy
  20. www.qualitymeasures.ahrq.gov/health-literacy/patient-education/pemat5.html
    November 01, 2020 - /V) Topic: Use of Numbers Item 6: Numbers appearing in the material are clear and easy … When numbers are used, they should be clear and easy to understand. … Examples CHOOSE "AGREE"—Easy to understand: There’s a very small chance that you could have a heart … CHOOSE "AGREE"—Easy to understand: Take 1 pill in the morning and 1 pill at night.

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