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www.healthcare411.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - Experience Measures from the CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy … soon as needed
How Well Doctors Communicate
Q12 Doctor explained things in a way that was easy
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www.healthcare411.ahrq.gov/talkingquality/measures/measure-questions.html
November 01, 2018 - research that has been done shows that consumers generally respond positively to quality measures that are easy … Survey-based measures of patient experience are a good example of measures that are easy to understand … Sometimes it’s not easy to find measures that address a specific target audience.
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www.healthcare411.ahrq.gov/talkingquality/resources/design/additional-tips/index.html
December 01, 2022 - Keep Navigation Simple, Quick, and Intuitive
Make it easy for people to know what's in the report and … Full of examples, it shows how to make websites attractive and easy to navigate. … "
First Design Decision: Web, Paper, or Both
Six Tips for Making a Quality Report Appealing and Easy
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-presenting-data.pdf
May 17, 2021 - Keep tables small so each table is easy to read and understand. … This makes it easy for a
practice to track progress and see the impact of refinements they make in successive … All charts should share the same elements: size, measures, or scale to make it easy to learn the
"rules
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www.healthcare411.ahrq.gov/talkingquality/resources/writing/index.html
July 01, 2011 - Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/measures-surgical-409.pdf
November 28, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … office gave them all the information they needed before surgery and gave them instructions
that were easy … Q4 Before your surgery, did anyone in this surgeon’s office give you easy to understand instructions … Q28 Did anyone in this surgeon’s office give you easy to understand instructions about what to do during … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
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www.healthcare411.ahrq.gov/questions/resources/index.html
November 01, 2020 - Guide for Leaving the Hospital
Use this easy-to-read guide to stay safe when leaving the hospital. … Glossary
Use this easy-to-read glossary to make sense of healthcare terms.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - In the last 6 months, how often was it easy
to get the care, tests, or treatment your child
needed? … often did your
child’s personal doctor explain things about
your child’s health in a way that was easy … In the last 6 months, how often did your
child’s personal doctor explain things in a
way that was easy … In the last 6 months, how often were the
forms from your child’s health plan easy to
fill out?
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www.healthcare411.ahrq.gov/talkingquality/translate/display/index.html
May 01, 2019 - This suggests that you need to make a special effort to make your charts attractive and easy to interpret … making your charts as user-friendly as possible:
Make graphics self-explanatory
Make bar charts easy … It also needs to be accurate and easy to understand. … Make Bar Charts Easy To Interpret
The most common graphic used in comparative quality reports is a … Both laboratory studies and cognitive testing of this approach show that it is extremely easy to understand
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-6.pdf
March 09, 2018 - Messaging
FECC-9 Contents of written visit summary 6 0.50 0.86
FECC-10 Written visit summary easy
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www.healthcare411.ahrq.gov/health-literacy/improve/precautions/guide/index.html
September 01, 2020 - Consider Culture, Customs, and Beliefs Written Communication
Tool 11: Assess, Select, and Create Easy-to-Understand … Resources
Tool 20: Connect Patients With Literacy and Math Resources
Tool 21: Make Referrals Easy
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www.healthcare411.ahrq.gov/talkingquality/resources/writing/tip5.html
September 01, 2019 - Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
January 01, 2018 - consumer
comments
4% 10% 86% 53,327
Child’s personal doctor explained thing in a
way that was easy … consumer
comments
3% 11% 86% 8,984
Child’s personal doctor explained thing in a
way that was easy … to get needed care,
tests, or treatment through health plan
10% 26% 64% 181,996
How often was easy … often did your child’s personal doctor explain things
about your child’s health in a way that was easy … In the last 6 months, how often did your child’s personal doctor explain things
in a way that was easy
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www.healthcare411.ahrq.gov/health-literacy/research/index.html
January 01, 2024 - The Toolkit includes model process for obtaining written consent and authorization, sample easy-to-read … Health literacy measures include:
How often health providers explained things in a way that was easy
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www.healthcare411.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - for an audience of consumers:
Material written at the fourth- to sixth-grade level is considered easy … Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.healthcare411.ahrq.gov/talkingquality/translate/organize/type.html
February 01, 2016 - Many people who work in health care quality find it very easy to think about measures using these categories … Advantages of Categorizing by Type of Measure
It is relatively easy for report designers to sort measures
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www.healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
September 01, 2019 - It is easy to unintentionally ask a question that may constrain and bias answers. … Comprehension
While it’s tempting to gauge comprehension by asking direct questions about how hard or easy … often necessary to conduct usability testing in addition to cognitive testing, as a report that is easy … to understand is not necessarily easy to use.
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www.healthcare411.ahrq.gov/talkingquality/translate/organize/disease.html
May 01, 2019 - Consumers will appreciate that you have made it easy for them to get right to the information they want … Organizing by disease or condition makes it easy to provide useful information about the disease or condition
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www.healthcare411.ahrq.gov/health-literacy/improve/organizational.html
September 01, 2020 - Measures
Quality improvement measures can help health care organizations make health information easy … to understand and health systems easy to navigate.
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www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - care providers
Ability to schedule timely
appointments
Coordinated care from doctors
and nurses
Easy