-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool12.pdf
January 22, 2016 - several weeks, the Health Literacy Team leader reported, “The staff seems to think it was
pretty easy … to use, easy to explain, and as far as I know, we’ve had a lot of patients say, ‘Wow, thank
you. … Use the Patient Portal Feedback Form to record
how easy it is for patients to use your Patient Portal … See Tool 11: Assess, Select, and Create Easy-to-
Understand Materials for information about assessing … and selecting easy-to-understand materials.
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/manapb26.html
December 01, 2017 - This checklist helps to identify safety problems and provides easy tips for making your home a safer … Add illuminated light switch plates to make it easy to find switches in the dark. … Install easy-access light switches at the entrance to a room so you do not have to walk in the dark in … Remember to keep a phone with emergency numbers within easy reach.
-
www.ahrq.gov/health-literacy/improve/precautions/tool5a.html
May 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/health-literacy/improve/precautions/tool13b.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/health-literacy/improve/precautions/tool18a.html
May 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/health-literacy/improve/precautions/tool9a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Resources for Multilingual, Easy-to-Read Materials
The National Institutes of Health's MedlinePlus
-
www.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-feedback-questions.docx
March 01, 2024 - ☐Yes
☐No
Questions for Be Easy to Reach: Tool #7
1. … Was the response easy to understand? … Were the instructions or written information easy to understand? … Were the forms you were asked to sign easy to understand? … ☐Yes
☐No
Questions for Make Referrals Easy: Tool #21
1.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
January 01, 2023 - to get special medical equipment or devices for child
Easy to get special therapy for child
Easy … to get treatment or counseling for child
Getting Prescription Medicine
Easy to get prescr iption … to get special medical equipment or devices for child
Easy to get special therapy for child
Easy … to get treatment or counseling for child
Getting Prescription Medicine
Easy to get prescription … In the last 6 months, how often was it easy to get this treatment or counseling for your
child?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-healthlit-items-cg-survey30-adult.html
January 01, 2018 - In the last 6 months, how often did this provider give you easy to understand information about these … In the last 6 months, how often were these instructions easy to understand? … In the last 6 months, how often did this provider give you easy to understand instructions about how … , how often did this provider explain the possible side effects of your medicines in a way that was easy … In the last 6 months, how often was the explanation of what the test was for easy to understand?
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=6&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy … Health literacy
P-HL29
Coverage and benefits information was easy … Plan
Health literacy
P-HL24
Health plan information was easy … Health literacy
P-HL21
Information from customer service was easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=16&search_api_fulltext=&sort=desc
H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy … Clinician & Group
Health literacy
C-HL7
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=asc
literacy
H-HL21
Explanation of blood test, x-ray, or other test was easy … Health literacy
H-HL23
Blood test, x-ray, or other test results were easy … Hospital
Health literacy
H-HL28
Forms were easy … H-HL35
Information from hospital staff about taking care of self at home was easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy … Clinician & Group
Health literacy
C-HL7
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
-
www.ahrq.gov/news/newsroom/case-studies/201602.html
April 01, 2016 - "Our number one goal is to make it extremely easy for the patient," noted Marci Leonard, supervisor of … In addition to giving objective feedback on whether materials are easy to understand and easy for patients … Leonard, who explained that it is not easy to tell clinical experts that the information they document
-
www.ahrq.gov/health-literacy/improve/precautions/appx.html
May 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Medicine Review Form (16 KB) ] Tools To Improve Written Communication Tool 11: Assess, Select, and Create Easy-to-Understand
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www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html
May 01, 2016 - Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy … Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy … Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy
-
www.ahrq.gov/health-literacy/improve/precautions/tool3a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=asc
Health literacy
P-HL50
Information about how to stay healthy was easy … Health literacy
P-HL54
Information on the health plan's Website was easy … Adult
Health Plan
Health literacy
P-HL55
It was easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=4&search_api_fulltext=&sort=asc
C-HL12
Instructions about specific illness or health condition were easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy