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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/patient-portal-form.docx
March 01, 2024 - Is it easy to sign into the patient portal?
☐Yes
☐No
If No, what would make it easier to sign in? … Is the site easy to read?
☐Yes
☐No
If No, what was hard to read and why? … Is it easy to find the information you want?
☐Yes
☐No
If No, what was hard to find and why? … Is the information on the site easy to understand? … Use this space to note how easy or hard it was for the patient to perform the task.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=10
February 08, 2024 - Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=19&search_api_fulltext=&sort=desc
visits
Child
Health Plan
Utilization
CC15
Easy … Health Plan
Children with chronic conditions
CC12
Easy … Health Plan
Children with chronic conditions
CC9
Easy … Health Plan
Children with chronic conditions
CC23
Easy … Adult
Health Plan
Medical supplies
C-SC2
Easy
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www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - Experience Measures from the CAHPS Health Plan Survey (PDF, 308 KB)
Getting Needed Care
Q9 Easy … soon as needed
How Well Doctors Communicate
Q12 Doctor explained things in a way that was easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=16&search_api_fulltext=&sort=asc
Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … Plan
Health literacy
P-HL24
Health plan information was easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=desc
Survey
Topics
Sort ascending
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy … Health literacy
P-HL20
Results of blood test, x-ray, or other test were easy … Plan
Health literacy
P-HL24
Health plan information was easy
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool11.pdf
January 22, 2016 - Assessing, selecting, and creating easy-to-understand
forms and educational materials can help you … Assess whether patient materials are easy to read and understand. … Others examine a broad array of features that can make materials easy to
understand. … It provides separate measures of how easy materials are to
understand and to act on. … Choose or make materials that are easy to understand.
■ Identify poor-quality materials.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
April 01, 2022 - providers or services
Parents’ Experiences Getting Specialized Services for Their Child
CC9 Easy … to get special medical equipment or devices for child
CC12 Easy to get special therapy for child … CC15 Easy to get treatment or counseling for child
Parents' Experiences with the Child's Personal … conditions affected family's day-to-day life
Parents’ Experiences with Prescription Medicines
CC23 Easy
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2_tool13.pdf
January 22, 2016 - Look at all the signs in your practice,
and make sure they:
• Are visible and easy to read. … ■ Use tips from Tool 11: Assess, Select and Create Easy-to-Understand Materials to develop an easy … • Easy to understand and colorful. … ■ Provide easy-to-understand patient education materials. … see Tool 11: Assess, Select, and
Create Easy-to-Understand Materials).
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
26. … Our practice assesses whether written materials are easy to understand. … ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
31. … ☐
☐
☐
☐
11- Assess, Select, and Create Easy-to-Understand Materials
32. … It is easy for anyone to pick out the important information.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=18&search_api_fulltext=&sort=desc
Interpreter services
P-HL24
Health plan information was easy … Plan
People with mobility impairments
H-HL28
Forms were easy … providers
H-HL21
Explanation of blood test, x-ray, or other test was easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=desc
Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=17&search_api_fulltext=&sort=desc
Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy … P-HL11
Instructions about specific illness or health condition were easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=7&search_api_fulltext=&sort=asc
C-HL12
Instructions about specific illness or health condition were easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy … literacy
C-HL19
Explanation of blood test, x-ray, or other test was easy … Health literacy
C-HL20
Results of blood test, x-ray, or other test were easy
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www.ahrq.gov/talkingquality/resources/writing/tip3.html
May 01, 2015 - Make It Easy to Skim Your Health Care Quality Report
While some people will read a report from … Learn more about Web-based navigation aids:
Making It Easy for Users To Find Data on Other Topics … Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-healthlit-items-hp-survey50-adult.html
April 01, 2020 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan's coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=asc
Health Plan
Health literacy
P-HL6
Personal doctor gave easy … P-HL11
Instructions about specific illness or health condition were easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy … literacy
P-HL18
Explanation of blood test, x-ray, or other test was easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=5&search_api_fulltext=&sort=desc
Health Plan
Health literacy
P-HL6
Personal doctor gave easy … Adult
Health Plan
Health literacy
P-HL55
It was easy … Health literacy
P-HL54
Information on the health plan's Website was easy … Information about how much patient would have to pay for special services or equipment was easy … P-HL40
Information about how to make a complaint to the health plan was easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HP/supplemental-health-literacy-hpcahps-adult-2157-3a.docx
May 08, 2017 - In the last 12 months, how often were these instructions easy to understand? … Was the information about how your health plan works easy to understand? … Was the information about your health plan’s coverage and benefits easy to understand? … Was the information about how to stay healthy easy to understand? … Was the information on your health plan's Website easy to understand?
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www.ahrq.gov/health-literacy/improve/precautions/tool17c.html
May 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Are our explanations and instructions hard or easy to understand?