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www.ahrq.gov/news/newsroom/case-studies/impact-case-study-stories.html
December 01, 2019 - It's easy.
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www.ahrq.gov/teamstepps-program/resources/videos/index.html
June 01, 2023 - TeamSTEPPS Training Simulation Videos
Video-based simulation training is an easy-to-use method
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-the-health-literacy-item-set-for-hospitals-911.pdf
October 30, 2017 - test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy … had to fill out forms
H-HL27 Staff offered patient help in filling out a form
H-HL28 Forms were easy … care of self at home
H-HL35 Information from hospital staff about taking care of self at home was easy … take care of self at home
H-HL37 Written instructions about how to take care of self at home were easy … test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy … had to fill out forms
H-HL27 Staff offered patient help in filling out a form
H-HL28 Forms were easy … care of self at home
H-HL35 Information from hospital staff about taking care of self at home was easy … take care of self at home
H-HL37 Written instructions about how to take care of self at home were easy … test, x-ray, or other test results to patient
H-HL23 Blood test, x-ray, or other test results were easy
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www.ahrq.gov/talkingquality/translate/organize/disease.html
May 01, 2019 - Consumers will appreciate that you have made it easy for them to get right to the information they want … Organizing by disease or condition makes it easy to provide useful information about the disease or condition
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www.ahrq.gov/talkingquality/resources/design/additional-tips/index.html
December 01, 2022 - Keep Navigation Simple, Quick, and Intuitive
Make it easy for people to know what's in the report and … Full of examples, it shows how to make websites attractive and easy to navigate. … First Design Decision: Web, Paper, or Both
Six Tips for Making a Quality Report Appealing and Easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey4.0-docs/1155a_engchildmed_40.pdf
December 01, 2008 - The updated items have been incorporated into the core items; for easy identification, they
are highlighted … In the last 6 months, how often was it
easy to get this therapy for your child? … In the last 6 months, how often was it
easy to get this treatment or counseling for
your child? … In the last 6 months, how often was it easy
to get appointments for your child with
specialists? … In the last 6 months, how often were the
forms from your child’s health plan easy to
fill out?
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www.ahrq.gov/health-literacy/improve/precautions/tool1.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-hp-chartbook.pdf
January 01, 2021 - to get special medical equipment or devices for child 50% 51% NA 51% 46%
Easy to get special therapy … Prescription Medicine
Easy to get prescription medicines for child through health plan 70% 73% … (5.1)
In the last 6 months, how often was it easy to get the care, tests, or treatment you
needed? … In the last 6 months, how often was it easy to get this therapy for your child? … In the last 6 months, how often was it easy to get this treatment or counseling for your
child?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
January 01, 2022 - 46%
How Well Doctors Communicate 76% 76% 78% 78% 72%
Doctor explained things in a way that was easy … to get special medical equipment or devices for child 47% NA NA 47% 45%
Easy to get special therapy … Prescription Medicine
Easy to get prescription medicines for child through health plan 67% NA NA 67% … In the last 6 months, how often did your child’s personal doctor explain things in a way
that was easy … In the last 6 months, how often was it easy to get this treatment or counseling for your
child?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html
March 01, 2017 - months, how often did your [CANCER TREATMENT MODALITY] team explain those results in a way that was easy … months, did your [CANCER TREATMENT MODALITY] team explain what that medicine was for in a way that was easy
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/child-hcahps-survey-english.pdf
May 12, 2016 - During this hospital stay, how often did
your child’s nurses explain things in a way
that was easy … During this hospital stay, how often did
your child’s doctors explain things in a way
that was easy … During this hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/training-tools-slideset.pptx
May 01, 2017 - 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … 1Clinical Excellence Commission (CEC), Enhancing Project Spread and Sustainability – A Companion to the “Easy … sustainability
An effective sustainability plan includes—
Planning early in the improvement process
Easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
May 12, 2016 - During this hospital stay, how often did
your child’s nurses explain things in a way
that was easy … During this hospital stay, how often did
your child’s doctors explain things in a way
that was easy … During this hospital stay, how often did
your child’s nurses explain things to you in
a way that was easy … Before your child left the
hospital, did a provider explain in a way
that was easy to understand when … Before your child left the hospital, did a
provider explain in a way that was easy to
understand what
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool17/literacy-tool17.ppt
January 01, 2010 - It was easy to understand, and I knew exactly which option to select. … required to fill out a seven-page personal health summary – most of which is very straight-forward and easy … Seven pages inquiring about social and medical history
Generally easy to follow and read
Some medical … The process was relatively easy, the health care provider communicated clearly and included me in the … “It was easy to understand.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/about-cahps-hit-item-set-2313.pdf
July 03, 2017 - to understand
- Visit notes were easy to understand
Providing Feedback
Health care organizations … Blood tests, x-rays, or other test results were easy to find on website x
HIT16. … Blood tests, x-rays, or other test results were presented in a way that was easy to understand x … Visit notes were easy to understand x x x
CAHPS® Clinician & Group Survey and Instructions … to understand
HIT21 Visit notes were easy to understand
Response Options
• Never
• Sometimes
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www.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-hays.pdf
October 05, 2023 - Mail-Phone 31%
Web-first Modes
Web-Mail 29%
Web-Phone 30%
Web-Mail-Phone 36%
21
Exploration of “Easy … Stanzaic Versification of Item Lines
Flesh-Kincaid Readability Score:
3rd Grade Level
Very Easy to
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
October 01, 2023 - How often was the explanation of what the test was for easy to understand?
… How often were the results of your blood test, x-ray, or other test easy to understand?
… During this hospital stay, how often were the forms easy to fill out?
… Was this information about how to take care of yourself at home easy to understand?
… Were the written instructions about how to take care of yourself at home easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
July 01, 2015 - Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy … to understand
Provider listened carefully to patient
Provider gave easy to understand information … Well Providers Communicate with Patients 6 items 4 items
Provider explained things in a way that was easy … to understand
Provider listened carefully to patient
Provider gave easy to understand information