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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=17&search_api_fulltext=&sort=asc
P-HL34
Information about how much patient would have to pay for medicines was easy … P-HL40
Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=14&search_api_fulltext=&sort=asc
providers
N-INF3
Cancer treatment team explained results in a way that was easy … from providers
N-INF5
Explanation of what that medicine was for was easy … Cancer Care
Shared decision making
P-AS1
Reasons it was not easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=19&search_api_fulltext=&sort=desc
Health information technology
C-HIT21
Visit notes were easy … C-HIT17
Blood tests, x-rays, or other test results were presented in a way that was easy … technology
C-HIT15
Blood tests, x-rays, or other test results were easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=3&search_api_fulltext=&sort=asc
technology
C-HIT15
Blood tests, x-rays, or other test results were easy … C-HIT17
Blood tests, x-rays, or other test results were presented in a way that was easy … Health information technology
C-HIT21
Visit notes were easy
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www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - Q4 Before your surgery, did anyone in this surgeon's office give you easy to understand instructions … Q28 Did anyone in this surgeon's office give you easy to understand instructions about what to … Q22 Did this anesthesiologist answer your questions in a way that was easy to understand?
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4c.docx
December 10, 2015 - Did this clinician or staff member explain things in a way that was easy to understand? … Were these instructions easy to understand?
Yes
No
7c.
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www.ahrq.gov/talkingquality/resources/writing/tip7.html
November 01, 2019 - tempting, it’s not helpful to ask people direct questions about comprehension, such as “How hard or easy … Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.ahrq.gov/talkingquality/resources/design/testing.html
September 01, 2019 - Check on how hard or easy it is for people to understand the chart and make appropriate comparisons. … Don't ask directly for an opinion about whether the chart is easy to understand, because they may not … Decision for a Quality Report: Web, Paper, or Both
Six Tips for Making a Quality Report Appealing and Easy
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www.ahrq.gov/sites/default/files/2024-10/klein-report.pdf
January 01, 2024 - Both phases employed an easy and a
difficult camera condition. … We hypothesized that difficult disruptions result in higher BFV
of the MCAs than easy disruptions, with … resources
impede task performance, (2) difficult tasks necessitate more attentional resources than easy … Participants performed the peg-transfer task in either an easy or a difficult
condition. … BFV ratios observed for
novices and experts in the easy and
difficult camera conditions in Phase 1.
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www.ahrq.gov/health-literacy/improve/precautions/tool16a.html
September 01, 2020 - Differences: Tool #9
Consider Culture, Customs, and Beliefs: Tool #10
Assess, Select, and Create Easy-to-Understand … Patients with Literacy and Math Resources: Tool #20
Example Community Referral Form
Make Referrals Easy
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www.ahrq.gov/health-literacy/improve/precautions/tool17a.html
September 01, 2020 - Differences: Tool #9
Consider Culture, Customs, and Beliefs: Tool #10
Assess, Select, and Create Easy-to-Understand … Patients with Literacy and Math Resources: Tool #20
Example Community Referral Form
Make Referrals Easy
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
March 20, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy … Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
March 20, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … Q14 Nurses listened carefully to parent
Q15 Nurses explained things to parent in a way that was easy … Q17 Doctors listened carefully to parent
Q18 Doctors explained things to parent in a way that was easy … Q8 Nurses listened carefully to child
Q9 Nurses explained things to child in a way that was easy to … Q11 Doctors listened carefully to child
Q12 Doctors explained things to child in a way that was easy
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www.ahrq.gov/talkingquality/resources/writing/tip5.html
September 01, 2019 - Write Text That’s Easy for Your Audience To Understand
Tip 2. … Make It Easy to Skim
Tip 4. Use Devices That Engage Your Readers
Tip 5.
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www.ahrq.gov/health-literacy/improve/precautions/tool8b.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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www.ahrq.gov/health-literacy/improve/precautions/tool3e.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
March 01, 2024 - Choose easy-to-use patient portals.
Improve secure email exchanges. … Assess whether materials are easy to read, understand, and act on. … Choose materials that are easy to read, understand, and act on. … Sometimes you just cannot find easy-to-understand instructions or other health information. … Additional Resources
The following are examples of easy-to-understand patient forms and letters.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=23&search_api_fulltext=&sort=desc
C-HIT17
Blood tests, x-rays, or other test results were presented in a way that was easy … information technology
H-HL23
Blood test, x-ray, or other test results were easy
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=23&search_api_fulltext=&sort=asc
People with mobility impairments
C-HIT21
Visit notes were easy … H-HL37
Written instructions about how to take care of self at home were easy
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www.ahrq.gov/talkingquality/measures/measure-questions.html
November 01, 2018 - research that has been done shows that consumers generally respond positively to quality measures that are easy … Survey-based measures of patient experience are a good example of measures that are easy to understand … Sometimes it’s not easy to find measures that address a specific target audience.