-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … to get appointments with specialists
Q35 Easy to get needed care, tests or treatment
Q55 Patient … Survey
How Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy … spent enough time with patient
Q41
Provider explained the purpose of medicines in a way that was
easy … to understand
Q43
Provider explained in a way that was easy to understand what to
do if illness
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … Getting Needed Care
The survey asked enrollees how often it was easy for them to get appointments with … Q9 Easy for respondent to get necessary care, tests, or treatment
Q18 Respondent got appointment with … Getting Needed Care
The survey asked enrollees how often it was easy for them to get appointments for … Q9 Easy for child to get necessary care, tests, or treatment
Q21 Respondent got child an appointment
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www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=7&search_api_fulltext=&sort=desc
Group
Health promotion & education
C-HL7
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=18&search_api_fulltext=&sort=asc
Group
Your care from specialists in the last 6 months
C-SC2
Easy … care from specialists in the last 6 months
P-AS1
Reasons it was not easy … Adult
Health Plan
Medical supplies
P-MS2
Easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=4&search_api_fulltext=&sort=desc
Health Plan
Relation to policyholder
P-MS2
Easy … Health Plan
Medical supplies
P-AS1
Reasons it was not easy … Health Plan
Access to specialist care
C-SC2
Easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=16&search_api_fulltext=&sort=asc
Clinician & Group
Health literacy
C-HL7
Provider gave easy … Clinician & Group
Health literacy
C-HL15
Provider gave easy … Clinician & Group
Health literacy
C-HL16
Provider gave easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=14&search_api_fulltext=&sort=asc
Health Plan
Health literacy
P-HL6
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL15
Personal doctor gave easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=9&search_api_fulltext=&sort=desc
Health promotion & education
P-HL15
Personal doctor gave easy … Health Plan
Health literacy
P-HL14
Personal doctor gave easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=5&search_api_fulltext=&sort=asc
Plan
Health literacy
P-HL24
Health plan information was easy … P-HL40
Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy
-
www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - Dentists and Staff
Q6 How often did your regular dentist explain things in a way that was easy … Q25 Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what … number would you use to rate how easy it was for you to find a dentist?
-
www.ahrq.gov/questions/resources/index.html
November 01, 2020 - Guide for Leaving the Hospital
Use this easy-to-read guide to stay safe when leaving the hospital. … Glossary
Use this easy-to-read glossary to make sense of healthcare terms.
-
www.ahrq.gov/talkingquality/translate/compare/index.html
May 01, 2019 - The primary goal is to make it as easy as possible for people to identify high and low performers.
-
www.ahrq.gov/health-literacy/improve/precautions/tool11e.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/health-literacy/improve/precautions/tool18b.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
September 01, 2020 - I will be asking you questions so that we can learn how easy or hard it is for ( pharmacy name ) patients … How easy or hard was it to find?
Why was it easy/hard to find?
… I have some samples of materials to show you, and then I'll ask some questions about how easy you think … Please tell me how easy or hard the following items are for you to read and understand. … How easy or hard are the forms used in the pharmacy to understand and fill out?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4d.docx
December 10, 2015 - Did this provider or staff member explain things in a way that was easy to understand? … Were these instructions easy to understand?
Yes
No
7c.
-
www.ahrq.gov/health-literacy/improve/precautions/tool3.html
April 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Provide easy-to-understand handouts as reminders.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
October 15, 2007 - The phone number is easy for everyone to find on
all promotional or informational materials.
4. … It’s easy
for anyone to pick out the important information
on them.
8. … The pharmacy displays pamphlets and educational
brochures in a way that makes it easy for people to … written in plain
language they:
• use simple, everyday words,
• organize the information so it is easy … Overall, these print materials are easy for adults
with limited literacy skills to understand:
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=23
April 24, 2024 - providers
N-INF3
Cancer treatment team explained results in a way that was easy … from providers
N-INF5
Explanation of what that medicine was for was easy
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=15&search_api_fulltext=&sort=asc
technology
C-HIT15
Blood tests, x-rays, or other test results were easy … C-HIT17
Blood tests, x-rays, or other test results were presented in a way that was easy … Health information technology
C-HIT21
Visit notes were easy