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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/heuristic-evaluation
January 01, 2023 - Data recording instrument (for notes)
System being evaluated
Advantages
Relatively easy
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/usability-evaluation
January 01, 2023 - Description
A usability evaluation is conducted to determine the extent to which a system is easy
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/buchanan-bg-et-al-1995
January 01, 1995 - information was confusing or inappropriate, 50% also answered 'yes'...All the subjects found the software easy … to use, and only 13% felt the hardware was less than easy to use."
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/process-scorecard
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/sites/default/files/docs/survey/baseline-clinician-survey-keystone-health-information-exchange-keyhie.pdf
September 26, 2011 - Learning to operate the system Difficult 1 2 3 4 5 6 7 8 9 10 Easy
11. … Exploring new features by trial and error Difficult 1 2 3 4 5 6 7 8 9 10 Easy … Remembering names and use of Difficult commands 1 2 3 4 5 6 7 8 9 10 Easy … Correcting your mistakes Difficult 1 2 3 4 5 6 7 8 9 10 Easy
The following … KeyHIE is easy to use. 1 2 3 4 5 6 7
21.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/time-value-map
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/task-decomposition
January 01, 2023 - Is flexible and easy.
Is generic across nearly all domains.
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/kuperman-gj-et-al-2003
January 01, 2003 - graft surgery), access to CPOE from locations other than the hospital or office, adequate training, easy … in complex situations), increased legibility, automated communication to ancillary departments, and easy
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/matrix-diagram
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/sites/default/files/docs/survey/electronic-health-record-end-user-survey.pdf
June 16, 2021 - following statements:
Strongly disagree Disagree Agree Strongly agree
To me, use of this EHR is
easy … to perform the following tasks:
Does not apply to
me
Very difficult Somewhat difficult Somewhat easy … Very easy
Obtain and review patient
information and data
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digital.ahrq.gov/ahrq-funded-projects/trial-aggregate-data-extraction-maintenance-certification-and-raising-quality
January 01, 2023 - Clinical quality measure exchange is not easy. … Clinical quality measure exchange is not easy.
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digital.ahrq.gov/sites/default/files/docs/patient-clinician-communication-slides-121812.pdf
January 01, 2020 - Clinician-user Satisfaction*
The PHP system: Strongly
Agree Agree Neutral Dis-
Agree
Is easy … It was easy to find the information I needed."
– "It is easy to use. I don't need help. … "
– “Great, it was so easy to use, you can move from one
screen to the other without a problem. … You have helpful information and it’s
easy to access the information I need. … ”
– “Educational, informational, and best of all easy to read
and understand.”
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/contingency-diagram
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/principal-investigator/shelley-donna
January 01, 2023 - evaluated a smoking cessation clinical decision support system, finding it was feasible to implement, easy
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digital.ahrq.gov/sites/default/files/docs/page/2006Rosati_052411comp.pdf
June 05, 2006 - Favorably received
Takes 3 minutes to complete on average
Accessible as part of the medical record
Easy … Agency Impressions
Received favorably by nurses:
– Ease of reading – handwriting vs. typed
– Format – easy
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/pagliari-c-et-al-2003
January 01, 2003 - Workflow-Related Findings
"The overall website was rated useful, easy to use and well presented by … 'I think it's quite easy, and I'm not a computer person'...
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digital.ahrq.gov/sites/default/files/docs/behavior-change-slides-07172025.pdf
July 17, 2025 - interesting
• Liked comic characters
• Liked dialogue, audio effects, pop-ups and animations
• Website easy … Flexible scheduling
o Remote data collection, easy for
families
o Appointments available after
5 … PAIRED SAMPLE
2 months
(n = 114)
M SD
6 months
(n = 114)
M SD t p-value
Learning to use COACH is easy … for me. 7.37 3.19 7.49 2.94 0.51 0.60
I find COACH easy to use. 7.41 3.13 7.56 3.03 0.56 0.57
Using … for COACH when I need it. 5.85 3.18 6.65 3.18 2.55 0.01
The COACH training was well organized and easy
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/5s
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/value-stream-mapping
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.
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digital.ahrq.gov/health-it-tools-and-resources/evaluation-resources/workflow-assessment-health-it-toolkit/all-workflow-tools/plan-do-check-act-cycle
January 01, 2023 - Expertise Required
This tool is easy to use and requires little or no training.