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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=5&search_api_fulltext=&sort=asc
H-HL35
Information from hospital staff about taking care of self at home was easy … H-HL37
Written instructions about how to take care of self at home were easy … Clinician & Group
Health literacy
C-HL7
Provider gave easy … C-HL12
Instructions about specific illness or health condition were easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13a.html
March 01, 2024 - It was easy to understand, and I knew exactly which option to select. … Generally easy to follow and read. … The process was relatively easy, the health care provider communicated clearly and included me in the … Make forms and pamphlets easy-to-read (language and design).
Sensitivity toward uninsured. … "It was easy to understand.
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool5a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
September 01, 2020 - I will be asking you questions so that we can learn how easy or hard it is for ( pharmacy name ) patients … How easy or hard was it to find?
Why was it easy/hard to find?
… I have some samples of materials to show you, and then I'll ask some questions about how easy you think … Please tell me how easy or hard the following items are for you to read and understand. … How easy or hard are the forms used in the pharmacy to understand and fill out?
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
December 11, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … to get appointments with specialists
Q35 Easy to get needed care, tests or treatment
Q55 Patient … Survey
How Well Health Professionals Communicate
Q36 Provider explained things in a way that was easy … spent enough time with patient
Q41
Provider explained the purpose of medicines in a way that was
easy … to understand
Q43
Provider explained in a way that was easy to understand what to
do if illness
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
September 08, 2017 - Making survey results easy to report to
consumers: How reporting needs guided survey design in CAHPS … Getting Needed Care
The survey asked enrollees how often it was easy for them to get appointments with … Q9 Easy for respondent to get necessary care, tests, or treatment
Q18 Respondent got appointment with … Getting Needed Care
The survey asked enrollees how often it was easy for them to get appointments for … Q9 Easy for child to get necessary care, tests, or treatment
Q21 Respondent got child an appointment
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool18a.html
September 01, 2020 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/pharmacy/guide/app-2.html
September 01, 2020 - The phone number is easy for everyone to find on all promotional or informational materials.
… It's easy for anyone to pick out the important information on them.
8. … The pharmacy displays pamphlets and educational brochures in a way that makes it easy for people to find … Organize the information so it is easy to identify the most important points. … Overall, these print materials are easy for adults with limited literacy skills to understand:
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ce.effectivehealthcare.ahrq.gov/talkingquality/translate/web/index.html
May 01, 2019 - You also have to make it as intuitive and easy as possible. … Measure Categories To Compare
Drill Down to Items Included in Composites and Summary Scores
Make It Easy … So you need to make it very easy and intuitive for them to get to another spot, even if they are not … To keep them on your site, you have to make it easy for them to orient themselves and explore other topics … trails
Navigation Links
One important strategy is to create a set of navigation links that make it easy
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmlitap2.pdf
October 15, 2007 - The phone number is easy for everyone to find on
all promotional or informational materials.
4. … It’s easy
for anyone to pick out the important information
on them.
8. … The pharmacy displays pamphlets and educational
brochures in a way that makes it easy for people to … written in plain
language they:
• use simple, everyday words,
• organize the information so it is easy … Overall, these print materials are easy for adults
with limited literacy skills to understand:
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool3a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool8a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool16c.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool20a.html
March 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=18&search_api_fulltext=&sort=asc
Health literacy
P-HL50
Information about how to stay healthy was easy … Health literacy
P-HL54
Information on the health plan's Website was easy … Adult
Health Plan
Health literacy
P-HL55
It was easy … Health Plan
Health literacy
P-HL6
Personal doctor gave easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=0&search_api_fulltext=&sort=asc
chronic conditions
H-HL23
Blood test, x-ray, or other test results were easy … Health literacy
C-HIT15
Blood tests, x-rays, or other test results were easy … C-HIT17
Blood tests, x-rays, or other test results were presented in a way that was easy … providers
N-INF3
Cancer treatment team explained results in a way that was easy
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=19&search_api_fulltext=&sort=desc
P-HL34
Information about how much patient would have to pay for medicines was easy … P-HL40
Information about how to make a complaint to the health plan was easy … Information about how much patient would have to pay for special services or equipment was easy … Health literacy
P-HL50
Information about how to stay healthy was easy
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool20.html
February 01, 2024 - Teach-Back Questions for Informed Consent
Follow Up with Patients: Tool 6
Lab Results Letter
Be Easy … Differences: Tool 9
Language Access Resources
Consider Culture: Tool 10
Assess, Select, and Create Easy-to-Understand … Connect Patients With Literacy and Math Resources: Tool 20
Community Referral Form
Make Referrals Easy … Our eyes were really opened up by the literacy resources in our community and how easy it is to talk
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=18
May 02, 2024 - Health Plan
Children with chronic conditions
CC9
Easy … Health Plan
Children with chronic conditions
CC12
Easy … Health Plan
Children with chronic conditions
CC15
Easy